When the pandemic spread, routine and preventive medical care plummeted, causing a ripple effect on medication utilization. The number of people starting therapy — or adding drugs to their regimens for certain conditions — fell dramatically in April 2020.
Tracking utilization during a period of foregone care
Chronic initiation by month in 2020 compared to 2019 for commercial clients
That reinforced just how important it is to engage with members often and digitally. To help prevent gaps in care and keep people safe at home, CVS Health led an early effort with state and federal agencies to change regulations and enable greater remote pharmacy care management.