Health Care Consumerism: Making Health Care More Convenient

This is the third post in our three-part “Health Care Consumerism” series looking at how patients are increasingly managing their own health care decisions. With the expansion of high-deductible health plans (HDHPs), patients seek greater transparency, affordability and convenience as they consider what options work best for their budgets and health care needs. This series examines some of the key trends in health care consumerism and how CVS Health is working to empower patients and improve their health care experiences.

From real-time transportation to front-door grocery delivery, consumers are increasingly using tools and technologies that deliver products and services when and where an individual needs them. The desire to receive services conveniently and quickly has also extended to health care, especially as patients take on a greater role in shopping for and managing their health care.

Research has found that 70 percent of patients prioritize a convenient location when selecting a health care provider within their insurance network,i underscoring the importance of providing care options closer to home. CVS Health is driving convenience and connectivity throughout the health care system to ensure that care is accessible for patients.

Providing Care that Fits into Patients’ Lives

As a result of high demand for the first and last appointments of the day, it is often difficult for patients to schedule visits with providers at a time that fits into their daily schedule.ii Delaying care can lead to additional health care costs and impact patients’ ability to get and stay healthy. At CVS Health, we’re committed to providing care that fits into patients’ busy lives.

Through MinuteClinic, CVS Health offers 125 unique health services – including health screenings, vaccinations, physicals and flu shots – at flexible hours and without an appointment. Our 1,100 MinuteClinic locations accept most insurance plans and are easily accessible to more than half of the U.S. population.

Meeting Patients at Their Front Door

According to a recent survey, 63 percent of patients believe that the ability to have their prescriptions delivered to their front door would have a positive impact on managing their health and well-being.iii With more than 9,800 retail pharmacy locations nationwide, CVS Health is committed to making it simpler for patients to manage their prescription medicines – regardless of where they live.

We recently announced the national roll-out of our prescription delivery service, expanding our front door delivery to patients in every community we serve. Through this capability, patients can place orders for 1- to 2-day prescription delivery service via the CVS Pharmacy app or by calling their local neighborhood CVS Pharmacy. Furthermore, same-day prescription delivery, which was introduced in New York City at the end of last year, has expanded to Boston, Miami, Philadelphia, San Francisco and Washington, DC.

Making it Easier to Manage Health On-the-Go

Technological innovation has brought nearly everything to the palms of our hands, making information and commerce available at the click of a button. CVS Health is providing innovative digital solutions to make it easier for patients to manage their health care needs 24 hours a day and seven days week.

In addition to the support our pharmacists and MinuteClinic practitioners provide in-store, we offer several digital tools that help patients refill prescriptions, share insurance information, and track their medication regimens right from their computer or smartphone. Patients can also use the mobile application to find local CVS Pharmacy and MinuteClinic locations, as well as check wait times and make appointments with our MinuteClinic health practitioners to help them get care that fits their schedules.

For more information about CVS Health’s efforts to improve access to quality care across the nation, visit our Quality & Access information center and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our bi-weekly health care newsletter.

06.21.18

i  https://patientengagementhit.com/news/patients-prioritize-costs-convenience-when-selecting-docs

ii  https://www.ncbi.nlm.nih.gov/books/NBK316141/

iii  The Morning Consult poll was conducted from June 2-6, 2018, among of sample of 2,202 registered voters. The interviews were conducted online. Results from the full survey have a margin of error of plus or minus 2 percentage points.