Our commitment to CVS Pharmacy® colleagues
Fostering a balanced, positive work environment
Our pharmacy colleagues make a difference in their communities every day. The COVID-19 pandemic reinforced the key role they play in health care, but it also demanded more of them than ever before, bringing long-standing challenges to the forefront.
The status quo is no longer good enough. That's why we’re charting a new course — with bold changes and sustained investments — to help make CVS Pharmacy the employer of choice.
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Steps we're taking
We’re enabling pharmacy colleagues to schedule additional support as needed, enhancing recruitment and strengthening colleague training. In our retail pharmacy, we’re also introducing innovative tools to support workload and workflow, enabling our pharmacy teams to better focus on patient care. In our distribution centers, we’re stabilizing, modernizing, and optimizing our supply chain and logistics channels, increasing our focus on our colleagues and making operational investments that support them and our business.
Since 2021, we’ve invested roughly $1 billion in wage increases and, in 2024, we’re awarding tens of millions of dollars in bonuses to recognize and thank our colleagues. We also constantly review our wages to ensure they are competitive in the local market.
We’re ensuring we have the right stores in the right locations and reassigning impacted colleagues to nearby stores and pharmacies to better support our patients and teams.
We help encourage colleagues to grow their careers through ongoing learning (PDF) opportunities and strive to help colleagues define their own career path and support them on achieving their own goals.
In addition, our robust pharmacy tuition assistance and scholarship programs will help support the next generation of pharmacists.
Whether colleagues work full- or part-time, we offer a wide variety of benefits and employee well-being resources.
Safety is our top priority
We know that to keep patients and consumers safe, our colleagues must also feel safe, supported and heard. Most importantly, we listen to and value the feedback of our colleagues who work with our patients each and every day.
Meet our colleagues
Our colleagues lead with heart every day, making a difference in their communities.
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Bring your heart to CVS Health
We are committed to building a workplace where every person is welcome, valued and can fulfill their potential. Join us!