HARTFORD, Conn. – Aetna is offering resources to members who have been affected by Hurricane Harvey in the Texas counties of Aransas, Atascosa, Austin, Bee, Bexar, Brazoria, Caldwell, Cameron, Calhoun, Chambers, Colorado, Comal, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Grimes, Guadalupe, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Karnes, Kerr, Kleberg, Lavaca, Lee, Leon, Liberty, Live Oak, Madison, Matagorda, Montgomery, Newton, Nueces, Refugio, San Patricio, Tyler, Victoria, Waller, Walker, Washington, Wharton, Willacy, and Wilson, and in all parishes in Louisiana.
If needed, affected Aetna members may refill their prescriptions early. Those who use Aetna's mail-order pharmacy can either get a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed.
In addition to helping with prescription refills, Aetna can help members who have been evacuated from their homes find care and behavioral health support, among other services. Aetna is also extending claim and appeal filing times.
"Our thoughts are with those affected by Hurricane Harvey," said Mark T. Bertolini, Aetna chairman and CEO. "We are committed to helping our members and employees in Texas and Louisiana get the care, medications and emotional support they need, understanding that many may have evacuated from their homes and are unable to use their usual physicians, pharmacies and hospitals."
Affected Aetna members can also seek emergency care anywhere, as needed. As part of its disaster procedures, Aetna will monitor the impact on its network doctors, hospitals and other health care providers. The company will work closely with providers to make further modifications to its policies as necessary to ensure members have access to care.
Aetna has opened its Resources for Living services to the community regardless of whether they are Aetna members or not. Affected individuals can call 1-888-AETNA-EAP (1-888-238-6232) for telephonic consultation to help cope with the emotional impact of this event or for assistance with finding resources such as available shelters, government resources and referrals.
Aetna members and health care providers affected by the hurricane who need care or other assistance can reach the company at the following toll-free numbers:
- Aetna Member Services Call the number printed on your ID card
Members can find replacement ID cards and access to a Personal Health Record (PHR) on Aetna's secure member site Aetna Navigator™. Log in on Aetna's home page.. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386).
- Rx Member Services and Aetna Rx Home Delivery Customer Service: 1-888-RX AETNA (1-888-792-3862)
- Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Student Assistance Program: 1-877-351-7889
- Aetna Dental: 1-877-238-6200
- Health care providers should contact the Provider Service Centers:
- Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)
- HMO benefit plans: 1-800-624-0756
Recognizing the magnitude of this disaster and its potentially devastating impact, the Aetna Foundation announced it will be making a $100,000 contribution to the American Red Cross, a $100,000 contribution to the Community Foundation of Greater Houston as well as a $50,000 contribution to Team Rubicon, to support current and forthcoming disaster relief efforts.
Throughout the company's history, Aetna employees have responded swiftly and generously whenever disaster has struck. Through its Disaster Response matching gift program, the Aetna Foundation will match employees' disaster relief donations dollar-for-dollar (up to $5,000 per donor per year) to any U.S.-based nonprofit providing hurricane-related disaster relief.
If any additional local, state or federal disaster executive orders or regulations are issued related to these catastrophic events, Aetna will adjust its policies to comply.
Aetna is one of the nation's leading diversified health care benefits companies, serving an estimated 44.7 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna's customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see www.aetna.com.