We sincerely apologize to Ms. Washington for her experience in one of our Tulsa stores. As soon as we learned of this incident, we contacted her and conducted a thorough investigation. As a result, the two employees who were involved are no longer employed by CVS.
We are committed to providing courteous service and maintaining a welcoming environment in our stores. We have thorough non‐discrimination policies and employee training in place to help ensure that all customers are treated with respect and dignity. Profiling or any other type of discriminatory behavior is strictly prohibited, and against everything we stand for.