Health Trends:
The Rise of Omnichannel Care
In our Fall 2022 report, consumers are asking for in-person and virtual care. Is health care ready to deliver on both?
Putting people first. Always.
Sree Chaguturu, MD, Executive Vice President and Chief Medical Officer for CVS Health, considers what’s most important in meeting patients where they want to receive care.
How health care navigates the “omnichannel” moment
Dual channels — in-person and virtual care — are becoming standard at every point in the patient journey. The goal is to marry these services in a way that other sectors have already done.
The health care industry is currently experiencing a shift toward 'omnichannel' care. Patients and consumers expect to receive care in the digital or in-person channel they prefer.
Sree Chaguturu,
Executive Vice President and Chief Medical Officer at CVS Health
Telemental health: A hybrid future for mental health care
Studies looking at the use of telehealth for depression, substance use disorder and other mental illnesses show that it can be just as effective as in-person care.
Are Medicaid members high tech or high touch?
Telehealth removes barriers to accessing in-person care such as long-distance commutes, child-care, and missing work.