Making a difference in the lives of CVS Pharmacy customers

For CVS Pharmacy Training Store Manager Pablo Heredia, putting his store colleagues and customers first is a natural extension of the commitment he has for his family.

“I tell my team, ‘Most of our patients are people that you don’t know what they’re dealing with, you don’t know the pain they have,’” Heredia explains.

That empathetic perspective helped Heredia earn a 2019 Paragon Award, which recognizes the best-of-the-best among CVS Health colleagues who deliver direct care to patients and customers. Now in its 29th year, the Paragon Awards honor colleagues who embody the core values of CVS Health.

Whether it’s making sure every pharmacy patient knows about the Rx Savings Finder, or training to become a pharmacy technician, Heredia is dedicated to making sure that every customer gets the best care possible when they walk into his San Diego, California, store, and inspires his team to do the same.

Watch above to learn more about what motivates Heredia daily to make a difference in the lives of his store customers.