Aetna Makes Resources Available to Members Affected by Hurricane Matthew | CVS Health

Aetna Makes Resources Available to Members Affected by Hurricane Matthew

Friday, October 7, 2016

Aetna Foundation Donates $100,000 to Disaster Relief

HARTFORD, Conn. – Aetna is offering resources to members who have been affected by Hurricane Matthew in Florida, Georgia, South Carolina and North Carolina.

If necessary, affected Aetna members may refill their prescriptions early. Those who use Aetna’s mail-order pharmacy can either get a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed.

In addition to helping with prescription refills, Aetna can help members who have been evacuated from their homes find care and behavioral health support, among other services. Aetna is also extending claim and appeal filing times.

Aetna professionals who have experience dealing with traumatic events are available to help. Aetna has opened its Resources for Living services to all members, regardless of whether their plan sponsor currently offers the program. The Aetna Resources for Living program offers a wide range of support services such as confidential counselling, resources for elder care, child care, legal and financial matters, web-based information and more. Members can contact Aetna Resources for Living 24/7 for useful information about affected areas, available shelters, government resources and referrals.

Recognizing the magnitude of this disaster and its potentially devastating impact, the Aetna Foundation announced it will be making a $50,000 disaster relief contribution to the American Red Cross, as well as a $50,000 contribution to Team Rubicon, to support current and forthcoming disaster relief efforts.

Throughout the company’s history, Aetna employees have responded swiftly and generously whenever disaster has struck. Through its Disaster Response matching gift program, the Aetna Foundation will match employees’ disaster relief donations dollar-for-dollar (up to $5,000 per donor per year) to any U.S.-based nonprofit providing hurricane-related disaster relief.

Aetna members and health care providers affected by the disaster who need care or other assistance can reach the company at the following toll-free numbers:

Aetna Dental

  • Members: 1-877-238-6200
  • Providers: 1-800-451-7715

Aetna Member Services

Call the number printed on your ID cardMembers can find replacement ID cards and access to a Personal Health Record (PHR) on Aetna’s secure member site Aetna Navigator™. Log in on Aetna’s home page.. If ID card is unavailable, call either:

  • 1-800-443-AETNA (1-800-443-2386)
  • 1-800-US AETNA (1-800-872-3862)

Aetna Resources for Living Program

  • 1-888-238-6232

Aetna Rx Home Delivery Customer Service, Rx Member Services

  • 1-888-RX AETNA (1-888-792-3862)
  • Medicare Part D members: 1-877-238-6211

Aetna Specialty Pharmacy Customer Service

  • 1-866-782-ASRX (1-866-782-2779)

Aetna Student Assistance Program

  • 1-877-351-7889

Health Care Providers

Contact the Provider Service Centers:

  • Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)
  • HMO benefit plans: 1-800-624-0756

About Aetna

Aetna is one of the nation’s leading diversified health care benefits companies, serving an estimated 46.3 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers’ compensation administrative services and health information technology products and services. Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see

Media Contact:

Walt Cherniak