Advancing health equity with purpose
Our longstanding commitment to health equity reflects who we are as a company and is embedded in our purpose of bringing our heart to every moment of your health.
Health equity
Helping give people a fair and just opportunity to be as healthy as possible
Investing in America’s health
Preventable health disparities exist among many people based on geography, income, race, ethnicity, religion, gender identity, sexual orientation, age and disability status.
At CVS Health®, we believe that everyone should have a fair and just opportunity to achieve optimal health.
We are committed to advancing health equity for our customers, colleagues, clients and communities by improving trust, health care access and quality of health for every population we serve.
Focusing on three areas
Enabling our colleagues
Maximizing the strengths, expertise and passion of our colleagues and equipping them with the skills and resources they need to address health inequities.
Caring at every moment
Understanding the unique health experiences of our customers, consumers, members and communities throughout their health care journey.
Taking bold actions
Aligning our capabilities and assets across the company to implement evidence-based actions and collaborations focused on decreasing health disparities in heart health, mental health and women’s health.
Working to close gaps in care
Our URAC accreditation
CVS Health® is the first health care company to earn URAC accreditation for excellence in health equity. The accreditation recognizes efforts to address social determinants of health and proactively close gaps in care. Through initiatives like the CVS Caremark® Pharmacoequity Tool and CVS Specialty® social determinants of health platform, we’re focused on delivering affordable, high-quality care that meets the needs of the communities and populations we serve.
Every day, we’re finding ways to help eliminate health disparities and increase access to care. We will continue to be a catalyst for change and address inequities in our health care system and improve the trajectory of health for communities nationwide.
Dr. Joneigh Khaldun
Vice President, Chief Health Equity Officer, CVS Health
Approaching health equity
Our colleagues are critical to bringing our commitment to advancing health equity to life. We value a diverse and inclusive workforce that represents the people we serve every day. We support our colleagues’ journey in learning about health equity and the impact they can make in helping to address health inequities.
It is critical that we understand the unique health experiences of our consumers, customers, members and communities throughout their health care journey to improve how we help them.
Across our company, we are leveraging tools to identify disparities and use those insights to improve the health, well-being and quality of life for our members and customers. For example, Aetna works to understand unique local needs to help address barriers to care for Medicaid members, and collaborates with employers to implement programs and interventions to make health care more accessible and affordable.
CVS Caremark combines information from public sources with our own prescription claims information to identify disparities, and works with providers, customers and local organizations to address them. Our goal is to provide customer-centric care that truly reflects the needs of the people we serve.
Guided by consumer research and insights, CVS Health provides innovative health and wellness products and digital solutions that empower patients, caregivers and those living with disabilities to help them live their lives to the fullest.
As a health care innovation company that touches more than 100 million people through retail, pharmacy, medical clinics, insurance and clinical management, we are uniquely positioned to improve the health of people across this country. We do this through innovative solutions and by addressing social determinants of health.
We are focused on advancing women’s health equity and meeting the unique health and societal challenges women face.
We leverage our assets and partnerships to improve heart health and mental health outcomes and decrease disparities. Through the CVS Health Foundation, we work with the American Heart Association to advocate for research and education and to increase health care access.
Our collaborations with the National Association of Free and Charitable Clinics, the American Foundation for Suicide Prevention and Mental Health America help provide equitable, quality access to mental health resources.
We are working to improve health outcomes by addressing social determinants of health (SDOH). For example, through Project Health, we bring free biometric screenings into communities to help identify chronic illnesses. Our Health Zones initiative also improves the health of communities across America by addressing challenges people face, including access to affordable housing and food.
Through the CVS Health Community Equity Alliance, we are working with health care and academic organizations to expand the community health worker workforce, enhance connections between health care institutions and communities and address disparities in heart health and mental health outcomes. The first institutions that have joined the new initiative are Meharry Medical College, Sinai Chicago and Wayne State University.
The CVS Health National Health Equity Advisory Board is made up of a diverse group of leaders with a wide range of expertise and lived experience. Board members address how ableism, classism, racism, sexism and discrimination impact the historically marginalized communities CVS Health serves. Members also provide feedback on policies, programs and practices that help inform CVS Health’s health equity strategy.
More ways we’re helping others
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Making a world of difference goes beyond routine checkups
80% of a person’s health is determined outside the doctor’s office through social determinants of health (SDOH).
