Fighting COVID-19 with your wearable

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Attain by Aetna℠

Our partnership with Scripps Research uses data from wearable devices to combat viral illnesses

The use of wearable technology has more than tripled in the last four years.https://newsroom.accenture.com/news/accenture-study-finds-growing-demand-for-digital-health-services-revolutionizing-delivery-models-patients-doctors-machines.htm Now scientists are hoping to harness information from this technology to combat the coronavirus pandemic.

Our app, Attain by Aetna℠ developed for eligible Aetna members and launched last year in collaboration with Apple, provides everyday health tips and challenges on basic topics like sleep, nutrition, mindfulness, stress and activity. And with the user's consent, the app shares encrypted sensor data collected by your Apple watch with Aetna.

That shared data lets CVS Health provide messages to those members at key moments that can help them improve their health — for example, adhering to their medication routine, or providing information about affordable sites of care nearby that might be more appropriate than an emergency room.

“Over 92% of participants claim that Attain is helping them get healthier, and that is leading to early indications of better health outcomes and lower medical costs for the members.” — Ben Wanamaker, VP of Analytic Products, CVS Health
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A way to contribute to the fight against COVID-19

Now, Attain is joining a wider circle of participants by working with Scripps Research on DETECT (Digital Engagement and Tracking for early Control and Treatment) a study built off the platform Scripps Research uses for often cited 2020 flu research.

“Researchers will work with numerous partners in the digital health industry, including Fitbit, to understand if tracking individualized changes in heart rate, activity and sleep can provide an early indication of viral infections,” explains Jennifer Radin, PhD, an epidemiologist at Scripps Research.

We will be notifying current users of Attain of the opportunity to take part via in-app notifications but anyone who wears an Apple watch, Fitbit, Garmin or other wearable device can participate. Interested employees can learn how to take part in the study by visiting the DETECT study website reading an overview of the study and downloading the MyDataHelps™ mobile app.

By consenting to donate personal data, participants can not only take control of their own health, but also help public officials potentially prevent the outbreak of viral respiratory illness within their communities.

“Partnering with a credible, rigorous research institute like Scripps Research is one modest way to help us better understand and track this pandemic and maybe be better prepared for future ones,” adds Ben.

Download Attain by Aetna from the Apple® App Store today and start hitting your goals, earning rewards and forging your path to better health.You must be an Aetna® commercial medical member. You need to be at least 18. You need an iPhone®. Other eligibility and participation requirements, including certain state restrictions and exclusions, may apply.

Visit the Attain by Aetna website for more information and details.

Attain by Aetna℠
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Clinical Secure Messaging Helps Improve Medication Adherence

Clinical Secure Messaging Helps Improve Medication Adherence
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Graph showing Medication adherence improved in both groups of patients who used secure messaging.
Medication adherence improved in both groups of patients who used secure messaging.
Graph showing more optimal medication adherence with secure messaging.
Optimal medication adherence improved for both groups of patients using secure messaging.
Graph showing a decrease in the first-fill drop-off rate for patients using secure messaging.
First-fill drop-off rate also decreased among patients using secure messaging.

Historically, people with complex conditions may receive telephonic or in-person support from a specially trained nurse or pharmacist with the goal of helping the patient better manage their condition(s), take their medication(s) as prescribed and improve their overall health outcomes. In this increasingly digital age, however, people are turning to technology for help with a range of things, including health care.

Recognizing this shift toward digital engagement, CVS Specialty is bringing patients innovative digital and online tools to help them better manage their conditions and access additional support online. This includes secure, two-way messaging that puts a nurse or pharmacist at the patients’ fingertips.

Powering this capability is a proprietary, company-built tool loaded with therapy- and indication-specific clinical information. Patients opt-in to receive personalized message alerts via their mobile phone asking if they are experiencing certain common medication side effects. The messages are based on clinical trial data, the drug’s label and feedback from other patients, and are timed to reach the patient when they are more likely to experience a specific side effect. The message also includes a link to enable the patient to ask the pharmacist a medication-related question.

Following the launch of this tool for patients with chronic myeloid leukemia (CML), initial results were promising, with high engagement rates and improved medication adherence, compared to more traditional support methods, including telephonic outreach.

Scaling to Other Specialty Conditions

With positive results in patients with CML, CVS Specialty quickly expanded use of this tool across all specialty conditions and recently conducted a retrospective analysis of specialty pharmacy claims and use of secure messaging in patients with rheumatoid arthritis (RA) and multiple sclerosis (MS).

These findings were recently presented at the Academy of Managed Care Pharmacy annual meeting and showed that patients with these complex conditions can also benefit from this type of digital support when compared to more traditional support methods. Specifically, patients who received the customized, secure clinical messages on topics including adherence, condition management or side effect management, every 30 days, were more likely to re-fill their prescription(s) and achieved significantly higher medication adherence than the control group. In fact, optimal adherence for patients in the study with either MS or RA receiving this digital clinical support improved by 3.82% and 2.12% points, respectively.

At CVS Specialty, the goal is to help patients on their path to better health by offering support where and when patients need it most. This data shows the promise of clinical support delivered digitally and, as part of a health care innovation company, CVS Specialty is committed to continuing to help more patients manage their diseases in a way that meets their individual needs.

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CVS Pharmacy Says "So Long, Long Receipts," Announces Arrival of Digital Receipts for Customers

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WOONSOCKET, R.I., May 23, 2016 /PRNewswire/ -- CVS Pharmacy today announced the company will launch digital receipts as a new option for all members of its ExtraCare Rewards program. The new option for digital receipts will roll out in early June and eventually be available in 7,900 retail locations. Customers will have the opportunity to opt-out of receiving paper receipts for all in-store purchases when completing their transactions in the front of the store. Once the one-time process is completed, customers will receive receipts digitally, along with their coupons and rewards, each time they shop at CVS Pharmacy.

The imminent chain-wide arrival of digital receipts was first unveiled on Friday evening on ABC's Jimmy Kimmel Live, in a surprise appearance featuring CVS Pharmacy President Helena Foulkes. The show acknowledged the enthusiastic and passionate feedback shared by millions of customers including host Jimmy Kimmel himself, who has put CVS Pharmacy receipts and ExtraCare Rewards in the spotlight several times in the past. Jimmy Kimmel Live airs weeknights at 11:35|10:35c on ABC.

To take advantage of digital receipts, customers must complete a simple, one-time opt-in process in store that includes enrolling in the ExtraCare Rewards program if they are not already a member, and providing a valid email address. Customers can do so at the front register by asking a store associate.

"We are excited to roll out the much-anticipated launch of digital receipts. We heard loud and clear that while our customers love receiving coupons and special offers, many wanted a paperless option," said Helena Foulkes, President, CVS Pharmacy. "This feature lets our customers continue to make personalized choices as to how they engage with us, and will let our members choose to say 'So long!' to the long paper receipts at check-out."

Once enrolled, ExtraCare members will have all receipts delivered digitally via email. Members will continue to receive exclusive benefits, personalized savings offers, available ExtraBucks Rewards and more, which can be redeemed in store by using a smartphone, tablet or computer, and then simply selecting the "send to card" button found next to each offer. Additionally, all personal preferences are saved for future transactions. Customers will always be able to specifically request a paper copy of their receipt at the time of the transaction, if they would like to receive one.

ExtraBucks Rewards and special offers are also available through the CVS Pharmacy app, making it easy for interested customers to go paperless, without having to worry about losing or forgetting paper rewards and coupons, or missing out on opportunities to save.

The ExtraCare Rewards program is the gold standard among retail rewards programs and the longest running in the drugstore space with a 15-year history of providing meaningful rewards to its loyal member base. Today, the program continues to evolve, offering its 70 million active ExtraCare members personalized value, in store, online and on-the-go.

For more general information about ExtraCare, please visit CVS.com/extracare. To download the free CVS Pharmacy app, visit CVS.com/mobile or search "CVS Pharmacy" in the Apple iTunes store or in Google Play.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with over 9,600 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy and CVS Health is available at www.cvshealth.com.

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Media Contact:
Erin C. Pensa
Public Relations Director
CVS/pharmacy
Erin.Pensa@CVSHealth.com
p 401-770-4786

SOURCE CVS Pharmacy

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CVS Pharmacy Launches Breakthrough, End-to-End Mobile Payment Experience

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WOONSOCKET, R.I., Aug. 11, 2016 /PRNewswire/ -- CVS Health (NYSE: CVS) today announced the launch of CVS Pay , a new, end-to-end mobile payment solution at CVS Pharmacy. CVS Pay now part of the CVS Pharmacy mobile app integrates payment, prescription pickup and the ExtraCare loyalty program all in one quick scan at checkout. CVS Pay is the latest solution from CVS Health that uses digital tools to drive convenience, as the company continues to develop and invest in new ways to make healthy lifestyles easier and more accessible for customers nationwide.

"Over the past year, our digital team has brought to market numerous new digital tools like CVS Pay that make shopping at CVS Pharmacy easier and more convenient," said Brian Tilzer, Senior Vice President and Chief Digital Officer, CVS Health. "We've been excited by the level of customer adoption of these digital solutions, and we will continue our quick pace of innovation and deployment to make our customers' health care experience even easier."

CVS Pay offers more than just a payment solution: customers can now use their CVS Pharmacy mobile app to streamline their checkout experience at the store combining multiple steps into one easy scan. For customers picking up a prescription, CVS Pay offers a simple, private and end-to-end pharmacy experience. Customers will have the ability to refill, manage multiple prescriptions and get alerts when prescriptions are ready, all within the app and then pick up and pay using a single barcode. Customers can also link their ExtraCare card with CVS Pay, meaning a single scan at checkout will process all ExtraCare deals, earn new rewards and handle payment for the transaction.

To use CVS Pay, customers simply add any of their credit or debit cards in the CVS Pharmacy app. When they are ready to check out at a CVS Pharmacy store, they'll show the store associate the barcode in their app. (At the drive-thru, they'll share their pickup number.) The associate will scan the barcode, ring up the purchases, let the customer choose a payment method from those stored in the app, and then process the payment. All verifications for prescriptions and payment like name/birthdate, signature, and PIN take place directly in the app, so transactions are hassle free. Once complete, the customer will receive a confirmation of payment in the app.

CVS Pay is currently available in select markets, including New York, New Jersey, Pennsylvania and Delaware and a nationwide rollout is expected to kick off later this year. The solution is available on iOS and Android devices the same platforms the CVS Pharmacy app is available on today and works with all major credit (MasterCard, Visa, Discover, American Express), debit, Health Savings Account, and Flexible Spending Account cards.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with over 9,600 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy and CVS Health is available at www.cvshealth.com.

Press Contacts

Erin Pensa
CVS Pharmacy
T: 401.770.4786
E: Erin.Pensa@CVSHealth.com

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SOURCE CVS Health

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CVS Pharmacy Takes CVS Pay Nationwide Following Successful Pilot

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WOONSOCKET, R.I., Oct. 19, 2016 /PRNewswire/ -- CVS Health (NYSE:CVS) today announced the national rollout of CVS Pay , an end-to-end mobile payment solution at CVS Pharmacy. CVS Pay is now part of the CVS Pharmacy mobile app, and integrates payment, prescription pickup and the ExtraCare loyalty program all into one quick scan at checkout. CVS Pay is an example of the company's larger commitment to developing digital tools that simplify the customer experience, making it easier for consumers everywhere to better manage their health.

"We know that our customers lead busy lives, so our digital efforts are focused on making it easier for them to do simple but important things like picking up prescriptions. That's why we are thrilled to launch CVS Pay to CVS Pharmacy app users nationwide," said Brian Tilzer, Senior Vice President and Chief Digital Officer, CVS Health. "For our customers, CVS Pay offers more than just a payment solution: it's a seamless, quick and easy user experience that makes picking up prescriptions and shopping at CVS Pharmacy even more convenient."

CVS Pay first launched as a pilot program this August in the New York City metro area and the adoption of the program as well as feedback from customers has exceeded expectations. Now available to all users of the CVS Pharmacy mobile app, CVS Pay simplifies the checkout experience for customers nationwide. CVS Pay users have the ability to refill, manage multiple prescriptions and now pick-up and pay all within the app. Additionally, customers can link their ExtraCare card with CVS Pay, meaning a single scan at checkout will process all ExtraCare deals, earn new rewards and handle payment for the transaction. For another added level of convenience, customers can also use CVS Pay at the drive-thru, where they can simply share a pickup number found within the CVS Pharmacy mobile app.

CVS Pharmacy customers can begin using CVS Pay by adding any credit or debit card into the CVS Pharmacy app. They can also add their Health Savings Account and Flexible Savings Account cards. The CVS Pharmacy mobile app can be downloaded at www.cvs.com/mobile-cvs/apps. At the store, the associate will scan the barcode from the customer's app, ring up the purchases, let the customer choose a payment method from those stored within the app, and then process the payment. All verifications for prescriptions and payment take place directly in the app, so transactions are quick and easy. Once complete, the customer will receive a confirmation of payment in the app.

CVS Pay is available in the CVS Pharmacy app on iOS and Android devices and works with all major credit (MasterCard, Visa, Discover, American Express), debit, Health Savings Account and Flexible Spending Account cards. CVS Pay works in CVS Pharmacy standalone stores only and is not yet available at CVS Pharmacy in Target locations.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with over 9,600 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy and CVS Health is available at www.cvshealth.com.

Press Contacts

Erin Pensa
CVS Pharmacy
T: 401.770.4786
E: Erin.Pensa@CVSHealth.com

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SOURCE CVS Pharmacy

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CVS Health to Adopt Epic Electronic Health Record System for CVS Specialty Care Management Programs

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WOONSOCKET, R.I., March 2, 2017 /PRNewswire/ -- CVS Health (NYSE: CVS) today announced that it has selected Epic as the electronic health record (EHR) system for CVS Specialty's care management programs. The transition to Epic will help integrate and improve clinical processes for CVS Specialty, including Accordant, which provides care management program services for patients with rare, chronic diseases. This announcement expands the Company's use of the Epic EHR system beyond MinuteClinic which transitioned to the system in 2015.

"As the specialty pharmacy of choice for many payors and patients, we are focused on creating the most clinically advanced specialty pharmacy experience to help improve care and outcomes for our patients," said Alan Lotvin, M.D. Executive Vice President of CVS Specialty. "We are pleased to transition our care management programs onto the Epic platform, which will enable immediate information sharing with other health care providers across the patient's entire care team. This connectivity is integral in providing the best possible, coordinated health."

Epic the most widely used EHR in the U.S. will support CVS Specialty's evidence-based care management programs and facilitate connectivity with health care providers nationwide that currently use Epic, including many major health systems, hospital networks and physician groups. Epic interoperability exchanges 1.3 million records daily with tens of thousands of organizations via various national and regional networks including hospitals, clinics and providers.

"By transitioning to the Epic EHR, we can further coordinate care across health care disciplines and settings, which promotes more effective and informed health care decision making," added Trip Hofer, President of Accordant.

Specialty pharmacy is one of the fastest growing health care segments in the U.S. As the largest specialty pharmacy, CVS Specialty provides advanced clinical services for eligible patients who require treatment for rare or complex conditions. This includes drug therapy management, dispensing and infusion services, in addition to customized support and counseling to help ensure appropriate and safe medication use and achieve positive health outcomes. Eligible patients receive ongoing disease education, counseling and benefits verification, as well as coordination of care with multiple health care providers, comprehensive patient education and adherence management.

About CVS Health

CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,700 retail locations, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with nearly 90 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan, the company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Contact:

Christina Beckerman
CVS Health
(401) 770-8868
christina.beckerman@cvshealth.com

SOURCE CVS Health

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