Leading and Inspiring Growth

Developing Our Diverse Workforce

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10.23.19
Two colleagues walking down a corridor.

Creating Opportunities for Youth

With some of the best talent in the industry, we have a unique opportunity to expose youth to a vast number of careers in health care. Our STEM enriched, nationally recognized program, myCVS Journey Pathways to Health Care Careers, introduces students to career opportunities in pharmacy services; professional management; medicine and nursing; and IT, analytics and engineering.

In 2018, more than 2,800 youth participated in the program, nearly half of whom engaged in the pharmacy track. We extended the program’s reach through a new collaboration with Job Corps, the largest free residential education and job training program for young adults that reaches more than 60,000 students per year.

Investing in Job Training

To strengthen our workforce and address our nation’s widening skills gap, we train highly capable individuals for meaningful careers in pharmacy care, prescription benefit management, and retail store management. In 2005, we became the first employer to launch a U.S. Department of Labor Registered Apprenticeship program for pharmacy technicians. By 2022, we plan to hire 8,000 registered apprentices and provide these new colleagues with classroom and online instruction, professional mentorship, and on-the-job training, as well as pre- and postplacement retention support. At the end of 2018, we had hired more than 3,200 colleagues through this program.

We continue to identify ways to reach more prospective apprentices, and our newest program in Maryland – the state’s first for pharmacy technicians and pharmacy managers – provides structured training through our Regional Learning Centers (RLC) in Washington, D.C., and District Heights, MD.

Once apprentices complete the training, they are eligible to apply for a position at one of our more than 220 retail locations in the state.

Our RLCs serve as a hub for job training and a pipeline for new talent. Through our four, fully operational store and pharmacy training locations in Boston, Cleveland, New York City and Washington, D.C., we support the development of colleagues and partner with community agencies through a range of workforce development programs. Each RLC houses classrooms, office space and a full mock pharmacy.

In 2018, 1,400 community members participated in an RLC workforce development program, with many transitioning to positions within CVS Health. Retention rates among CVS Health colleagues who participate in an RLC program are 35 percent higher than for colleagues who have not. Current colleagues also receive training at the RLCs, with more than 11,000 people having participated in 2018.

Welcoming Individuals of All Abilities

We believe in breaking down employment barriers for individuals of all abilities. Since 2015, we’ve hired nearly 7,000 colleagues with disabilities, who bring valuable and diverse life experiences to their roles with CVS Health.

In 2018, we expanded on this commitment and opened seven mock pharmacies at rehabilitation centers around the country through a partnership with the National Consortium of State-Operated Comprehensive Rehabilitation Centers (NCSOCRC). Mock pharmacies provide opportunities for students that are training for roles as certified pharmacy technicians and retail sales associates to practice what they are learning in the classroom before entering the workforce. At the end of 2018, CVS Health had more than 43 of these training centers around the country, with 29 geared toward individuals with disabilities.

To learn more about the ways we’re working to protect our planet, read our 2018 Corporate Social Responsibility Report.

To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

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Strengthening Our Commitment to Ethical Sourcing Across Our Supply Chain

Strengthening Our Commitment to Ethical Sourcing Across Our Supply Chain
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03.28.19
The Responsible Factory Initiative logo

Our purpose of helping people on their path to better health doesn’t just apply to our patients, customers and clients — it also means ensuring a safe working environment for not only our employees, but for our suppliers worldwide.

To demonstrate this commitment, CVS Health recently became the first health care retailer to join the Responsible Factory Initiative (RFI), an initiative of the Responsible Business Alliance (RBA), the world's largest industry coalition dedicated to corporate social responsibility in global supply chains. Through the partnership, RFI will provide a set of tools — including online classes in multiple languages — to our suppliers and factories to support continuous improvement of social, environmental and ethical conditions.

Part of CVS Health’s Ethical Sourcing and Customs-Trade Partnership Against Terrorism (CTPAT) program, the RFI trainings will assist our global suppliers and factories in addressing findings from their audits and facilitate the implementation of more robust internal management systems.  The training offerings focus on some of the most critical risks in supply chain manufacturing including: health and safety, chemical management, environmental sustainability, recognizing forced labor and corrective action planning.

The RFI was launched in 2018 to provide a unifying architecture for RBA factory-level tools and programs that meet the needs of suppliers and factories at varying levels of responsible sourcing program maturity. The RBA has been developing tools and programs for over 10 years to measure and improve workplace corporate social responsibility performance.

The Responsible Factory Initiative logo
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A Day in the Life of a CVS Health Pharmacy Technician

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10.16.18

CVS Health employs more than 50,000 pharmacy technicians across the country. In honor of National Pharmacy Technician Day on October 16, and every day, we recognize the valued support they provide to CVS pharmacists and pharmacy teams across the organization. 

In many ways, these individuals represent the face of our company to patients, physicians and caregivers. As the first point of contact in the prescription fulfillment process, they greet customers, take orders from prescribers over the phone, work with pharmacists to prepare and label medicines, and ensure that prescriptions include the correct dosage and instructions. 

Beyond filling prescriptions, pharmacy technicians build trusting relationships with the patients, listening to their concerns, answering their questions, and making them feel valued. Each and every one of them play a vital role in our purpose of helping our patients on their path to better health.

A CVS Health pharmacy technician at work.
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