Supporting relief efforts in our local communities

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For years, our purpose of helping people on their path to better health has guided us and remains the North Star on our journey to transform health care. Today, our purpose is more important than ever, as we work to address the most critical public health challenge in our lifetime — the COVID-19 pandemic. There are many individuals and communities in need and we are finding meaningful ways to support our employees, patients, customers and partners nationally and in the communities we serve.

With investments of more than $50 million in philanthropic support through CVS Health and the CVS Health and Aetna Foundations, we have focused our efforts on supporting the needs of the most vulnerable populations: school-aged children and their families, frontline workers, seniors, those who are underinsured or uninsured and, of course, our own colleagues. Our comprehensive approach includes:

  • COVID-19 resource action funds: CVS Health is providing local support grants, working with key leaders and partners at the local level to identify priority areas and organizations who can help with community resiliency efforts.

  • Food insecurity investments: As a result of the pandemic, many are struggling to access basic needs, including food and personal hygiene products. CVS Health has made $1 million in investments to address food insecurity and other community needs by distributing much-needed funds to local shelters and food banks. In addition, we’re making nearly $40M in product donations to community organizations around the country.

  • Outreach to underserved communities of color: African Americans have higher rates of underlying health conditions and chronic disease and data show COVID-19 is disproportionately impacting this community. CVS Health has launched a multi-faceted public education and awareness campaign aimed at closing the gap on misinformation and lack of information in minority communities, tapping into communications and marketing channels to help increase access to relevant resources and ensure more members of this at-risk community are informed and able to access the care they need.

  • Increasing telehealth and at-home health services: With shelter-in-place orders throughout the country, access to health care remains an important concern for all populations, but in particular those who are underinsured or uninsured. In response, the CVS Health Foundation is investing $2 million to support telehealth and expand capacity for free health clinics and community health partners to make these services more available and reliable for patients.

  • Frontline support: From health care workers and first responders to essential retail colleagues keeping store operations running each day, the safety and security of those on the frontline is critical.

    • Support for health care workers: CVS Health and the Aetna and CVS Health Foundations are donating nearly $2 million to support health care and clinical professionals access much-needed personal protective equipment (PPE) and behavioral health services. Grants to Americares, the American Nurses Foundation and Direct Relief will support access to PPE for health care professionals, including those in free clinics and community health centers around the country. In addition, these grants and additional funding for the Crisis Text Line will support behavioral health and mental wellbeing for frontline workers.

  • Workplace and employee support: We have committed to dedicate $1 million in value of colleague volunteerism to address the crisis to support services including clinical work, behavioral health support and peer-to-peer counseling. We also made a commitment to match up to $2 million in employee, board member and business partner contributions to the CVS Health Employee Relief Fund, which will make grants of up to $1,000 available to employees to address qualifying emergency needs related to the pandemic.

Read the full list of our partners supporting communities in need.

To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

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Data analytics uncovers opportunities to help members at risk for COVID-19

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Aetna’s clinical and customer service teams are helping to support Medicare and other members who at higher risk for contracting COVID-19 and may suffer serious illness from the virus. The enhanced outreach is thanks to a new patient risk tool developed by a cross-functional team of CVS Health clinical and data analytics colleagues.

The unique tool, which utilizes data from published clinical studies, Aetna claims data and publicly available COVID-19 tracking information, helps identify members who live in areas with high numbers of COVID-19 cases and may be at increased risk for severe infections.

“The COVID-19 pandemic does not impact our membership evenly. Medically complex members living in hotspots are at particularly high risk,” said Daniel Knecht, M.D., Vice President of Health Strategy and Innovation. “This new model, which offers a county-by-county overview, helps us direct our telemedicine, nurse case management, and other patient resources where they’re needed most.” 

A number of pre-existing health conditions, including heart disease, diabetes, lung disease, and hypertension, are believed to increase the risk of serious outcomes from contracting COVID-19. By determining which Aetna members live in geographic areas with large numbers of COVID-19 cases and may have higher risk factors, clinical and customer service teams can connect with members by phone and other means to help them understand their personal risks. Case managers also discuss the importance of proper social distancing, good handwashing and other hygiene techniques, as well as potential symptoms of COVID-19.

“This model allows us to produce a daily map that lets us understand what’s happening across the country,” said Gui Woolston, Vice President, Clinical Product Analytics. “By calculating the high-, moderate- and low-risk Medicare, Medicaid and Commercial populations, we can ensure that our outreach is appropriate to the patient’s needs.”

Engagement ranges from phone calls to digital outreach or mailed postcards, all centered on sharing critical prevention strategies as well as helping to assess symptoms, where needed. Case managers and customer service representatives educate members about enhanced benefits that have been put into place during the pandemic. And they connect members with the additional social support and other services they may need to stay well during the pandemic.

“If there’s a second wave of the pandemic, it will be important that we have this infrastructure in place and ready to deploy,” Knecht said, adding that the model could be helpful in other types of public health incidents.

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Quarantined seniors face unseen dangers

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With an increased risk of severe illness from COVID-19, the Centers for Disease Control and Prevention (CDC) advises that adults 60 and older "stay at home as much as possible." But, studies show that isolation and loneliness can cause seniors physical and mental harm. In fact, it can be more harmful to a person’s well-being than obesity or smoking 15 cigarettes a day.

Why loneliness is lethal

The first step in finding solutions is to understand that loneliness and social isolation are related, but different problems, says Dr. Christopher Lim, M.D., Senior Clinical Advisor, Aetna Medicare. Isolation is objective and can be measured by factors like the size of a person’s social network. In contrast: Loneliness is a subjective and personal feeling. Both are common among older adults.

A 2020 study found that nearly a quarter of Americans aged 65 and older are socially isolated, and some 43% of adults aged 60 or older report feeling lonely. Add on the isolation felt with the pandemic, and these people face increased risk for heart attack, stroke, or even reduced antiviral protections that are so important right now.

“Loneliness is not a normal state of being for a human,” says Lim. “Biologically, we depend on others to survive in the world.”

Making connections

Fortunately, there are ways we can all help older adults stay connected while respecting social distancing:

  • Resources For Living consultants call at-risk seniors identified by the Social Isolation Index to offer customized local solutions, such as food delivery.

  • SilverSneakers, now offers members age-appropriate online video workouts from home.

  • Papa, Inc. program connects college students and seniors through “Assistance from a Distance” to encourage positive thinking, help with ordering groceries and medicines and explaining telehealth tools.

  • Through an Aetna Foundation grant, the Meals on Wheels program is developing a training curriculum to teach seniors how to use technology to make online connections.

Dr. Robert Mirsky, Chief Medical Officer, Aetna, talking with an older woman outdoors.
Dr. Robert Mirsky, Chief Medical Officer of Aetna.

“We are continuing to look holistically at our social connectedness offerings to build out a variety of approaches to identify and support our members who are lonely or isolated,” says Dr. Robert Mirsky, Chief Medical Officer for Aetna Medicare.

You can help, too. Consider adding your neighbor’s shopping list to your own. Call your elderly relatives to remind them they aren’t alone. Schedule a virtual visit between your children and parents. The connections you make during this time could be lifesaving.

Help older adults stay connected

  • Make a plan how to social distance and sanitize their home. Update phone numbers for pharmacy and other home deliveries.

  • Schedule regular phone calls and video chats.

  • Organize a virtual game night using online board games or set up identical game boards and use a speaker phone. 

  • Create a virtual book club or have grandparents read bedtime stories.

  • Host a long-distance dinner party with meal delivery and phone or video conversation.

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Supporting causes that matter to our employees

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When Erin Wright’s daughter was born 15 weeks premature, she weighed 1 pound, 5 ounces and had to stay in the Neonatal Intensive Care Unit for 16 weeks.

When leaving the hospital to bring their daughter home for the first time, Erin’s husband turned to her and said, “We are going to give back to this place because this place gave us our daughter.”

That’s exactly what Erin and her husband have done thanks in part to the CVS Health Foundation Volunteer Challenge Grant Program. The program helps colleagues like Erin, a healthcare category manager, provide even more support to the causes that matter to them.

When leaving the hospital to bring their daughter home for the first time, Erin’s husband turned to her and said, “We are going to give back to this place because this place gave us our daughter.”
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Grants, which range from $500 to $5,000, are awarded directly to the organization on the colleague’s behalf.

“We hear all the time from the organizations that receive challenge grants that they really rely on those funds,” says Joanne Dwyer, CVS Health Vice President, Corporate Social Responsibility & Sustainability. “They're critical in helping them advance their mission.”

Along with Erin, watch the video to see how the program is supporting colleagues like CVS Pharmacy intern Willie Dunnam. Willie is working with the underserved population in Mobile through a student-run free health clinic, which recently used $1,000 from the program to purchase an AED (automated external defibrillator).

“Everybody has a chance to volunteer,” says Willie. “It shows you what you can do.”

Watch the video above to learn more.

For more information about CVS Health’s efforts to improve care across the nation, visit our News & Insights page and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter.

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From homelessness to health: Our commitment

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A photo of Kevin Duvall in his home.
After caring for his mother and losing his family home, Kevin Duvall faced a decade of homelessness. Today, as a resident of Sequoia Commons, he has security and a future.

Kevin Duvall was homeless. Today, thanks to CVS Health’s commitment to affordable housing, he has a home and a future.
 
After years of homelessness, food insecurity, and even drinking from gutters, 59-year-old Kevin Duvall still feels overwhelmed knowing he can cook his own food, pour a clean glass of water and eat a healthy meal in his own home.

Kevin cared for his mother for years and took a reverse mortgage on their house to make ends meet. When the bank reclaimed his home, and possessions, after her death, Kevin carried two photo albums in a backpack through a decade of homelessness.

Today, he lives at Sequoia Commons — a 66-unit affordable rental community in California’s San Joaquin Valley funded in part by CVS Health and built by Self-Help Enterprises – for residents who face challenges such as homelessness or chronic illness. “It's changed everything to have a place to live,” he says. “I was ready to give up.”

An aerial photo of the Sequoia Commons housing development neighborhood.
CVS Health contributed 20 million dollars towards the 66 low-income units at Sequoia Commons — one of many housing investments across the country. The facility includes on-site resident services such as job training and health and medical services.
A photo of Keli Savage, Sr. Director Investment Strategy, and Chet Uma, CEO Aetna Better Health of CA., visiting Sequoia Commons for the grand opening February 14, 2020.
Keli Savage, Sr. Director Investment Strategy, and Chet Uma, CEO Aetna Better Health of CA., visit Sequoia Commons for the grand opening February 14, 2020.

Investing beyond the pharmacy

According to the Centers for Disease Control and Prevention (CDC), about 60% of a person’s life expectancy is influenced by everyday activities that take place outside the doctor’s office. These social determinants of health include access to affordable housing, reliable transportation, quality schools and health care.

“Among other things, research shows that a safe, secure home has a positive impact on behavioral health, childhood asthma and birth outcomes.” says Dr. Garth Graham, Vice President of Community Health and Impact at CVS Health. Social determinants of health, he says, can vary not just by zip code, but by destinations as specific as a neighborhood block or bus stop.

CVS Health is committed to reaching beyond its retail pharmacy counters to build healthy communities. “In 2019 we invested $67 million in affordable housing to create over 2,200 affordable homes in six states, including California,” explains Keli Savage, head of Impact Investment Strategy. “In 2020, we have committed an additional $75 million in investments.”

CVS Health is also collaborating with Self-Help and community partners to provide on-site resident services including English as a Second Language (ESL) classes, job training and on-site health and medical services like flu shots, screenings and health clinics.

Kevin understands better than most the inextricable link between affordable housing and the opportunity to live a healthier life. He says his new home enables him to be stable, self-sufficient and to care for his own health challenges as he ages. “I have a place to put my photo albums now,” he says, with pride.

For more information about CVS Health’s efforts to improve care across the nation, visit our News & Insights page and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter.

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Transforming kidney care

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An estimated 37 million Americans live with chronic kidney disease (CKD) and nearly 700,000 have end stage renal disease (ESRD). Treatment can be challenging and costly for both patients and payers. In fact, dialysis alone costs Medicare approximately $120 billion annually. Yet, despite the enormous cost, patient outcomes are poor, with nearly one in six dialysis patients dying in the first year after starting treatment.United States Renal Data System. 2019 USRDS annual data report: Epidemiology of kidney disease in the United States. National Institutes of Health, National Institute of Diabetes and Digestive and Kidney Diseases, Bethesda, MD, 2019.

At CVS Health, we are working to fundamentally transform the treatment paradigm for the millions of patients with CKD and ESRD through CVS Kidney Care, a CVS Health company. Specifically, our CKD management program is focused on early identification of kidney disease, targeted patient engagement and ongoing education to help slow disease progression.

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Earlier Identification and Better Patient Education

Many people who have kidney disease don’t know it. In fact, in the U.S., 43 percent of those with severely reduced kidney function are not aware that they have chronic kidney disease. By promoting early diagnosis, we will work to help delay the onset of dialysis and avoid emergency hospitalization, which is one of the biggest drivers of cost in kidney care.

Our CKD care management program is focused on helping people understand their condition, delay the need for dialysis, and make confident treatment decisions when the time comes. For more information, visit the CVS Kidney Care website.

cvs heart

There is hope. A system that pays for kidney health, rather than kidney sickness, would produce much better outcomes, often at a lower cost, for millions of Americans.

Alex M. Azar III, U.S. Secretary of Health and Human Services

Aligned with HHS Priorities

In 2019, an executive order aimed at improving kidney care helped launch a new Advancing Kidney Health initiative of the Department of Health and Human Services (HHS). This marked an important step forward in kidney care as the administration pledged to double the number of kidney transplants performed in the U.S and reduce ESRD kidney failure by 25 percent by 2030 through better education and care during early forms of the disease. Furthermore, the administration wants 80 percent of newly diagnosed people with kidney failure to receive a transplant or move from clinic-based dialysis to less expensive and more effective in-home care by 2025.

Our CVS Kidney Care focus aligns with the core objectives of this new initiative, and uniquely positions us to help advance and support the administration’s directives to improve early detection of and expand treatment options for kidney care. Across our CVS Health enterprise, we are committed to transforming the health care system to better meet the needs of patients and reduce overall costs. Our unique approach to kidney care is one way that we are doing this as we work to help more people on their path to better health. 

Visit the CVS Kidney Care website to learn more about our offerings.

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Making communities stronger by volunteering time, talent and resources

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Just one example of how we’re making communities stronger by encouraging employees to volunteer their time, talent and resources to local organizations.
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Working part-time, Maria Martinez does her best to support her two kids, but sometimes it’s not enough to make ends meet. After falling behind on her gas bill, she needed help.

That’s when she attended a “Keep the Power On” utility clinic and connected with a group of CVS Health lawyers working pro bono to help Hartford residents struggling to pay their utility bills — just one example of how we’re making communities stronger by encouraging employees to volunteer their time, talent and resources to local organizations.

“Being a lawyer, you are an advocate, so instead of advocating for the company, I'm now advocating for an individual,” says Jen Corvo, CVS Health counsel. “Pro bono programs like this are great because we are meeting people at something that really does affect their daily life.”

Watch the video to see how we’re reaching out and helping community members like Maria.

For more information about CVS Health’s efforts to improve care across the nation, visit our News & Insights page and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter.

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CVS Health Invests $67 Million in Affordable Housing Across the Country in 2019

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Company plans to exceed that amount in 2020 to help address housing insecurities and promote community health improvement

WOONSOCKET, R.I. — To help provide support to underserved populations across the country, CVS Health (NYSE: CVS) invested $67 million in affordable housing in 2019. The investments helped to create more than 2,200 affordable homes with supportive services for individuals and families across 24 cities in six states.

CVS Health's investments in affordable housing as well as collaborations with community groups in these areas help provide support for at-risk individuals. Through the 2019 investments, nearly 300 Permanent Supportive Housing (PSH) units will be made available for residents who are victims of domestic violence, experiencing homelessness, affected by chronic illness, requiring behavioral health and addiction treatment or are challenged by similar life and health situations. There are 450 additional units dedicated to housing seniors, 59 units reserved specifically for veterans and their families, and 38 units dedicated to housing American Indian individuals and their families.

"Providing affordable housing options to people who are facing significant challenges can be their first step on a path to better health," said Karen S. Lynch, Executive Vice President, CVS Health and President, Aetna Business Unit. "However, we understand that more support is often needed - that is why we work with community organizations to provide access to services such as independent living skills, cooking and nutrition, financial literacy, health information classes, resident outreach and engagement, client centered treatment plans and social support."

Efforts to address housing insecurity are a core part of Destination: Health, a series of CVS Health business programs focused on helping people improve their health outside of a clinical setting.

Since 1997, CVS Health and Aetna, a CVS Health company, have combined to invest more than $1 billion in affordable housing and community investments. These investments have led to the building and renovation of over 93,000 affordable rental units, positively impacting hundreds of thousands of low-income individuals, families, and seniors.

Commitment to California

While CVS Health has invested in affordable housing in different locations across the country, California is a specific focus of the investment strategy.

"We have made more than $160 million of affordable housing investments in California over the past twenty years, including nearly $50 million in the past two years alone," said Kristen Miranda, California Market President for Aetna, a CVS Health company. "These investments are helping to address the unique needs of residents in California, helping to improve health at both the individual and community level. We will continue to look for opportunities where we can invest to support those who need it the most throughout the state."

Recent examples of investments in California include:

  • In February 2020, in partnership with CREA, LLC, CVS Health is closing an $8.1M commitment to finance the development of 85 affordable housing units in collaboration with the East LA Community Corporation (ELACC) and New Directions for Veterans (New Directions). 63 units are reserved for people experiencing homelessness (44 specifically for veterans). Through our work with ELACC and New Directions, residents will have access to services such as after school tutoring, employment services, substance use treatment, legal assistance, peer support and advocacy and medication management.

  • On February 14, 2020, CVS Health is sponsoring the grand opening of Sequoia Commons in Goshen, CA, a 66-unit low-income community made possible by funding support from CVS Health, the California Department of Housing and Community Development, the Federal Home Loan Bank of San Francisco, Red Stone Equity Partners and Pacific Western Bank. CVS Health is collaborating with the developer, Self Help Enterprises, to help provide a robust program of on-site resident services, including job training, health and medical services, financial training and homebuyer education.

  • In December 2019, CVS Health closed on a $25 million commitment to Red Stone Equity 2019 CA Regional Fund, L.P., an investment fund designed to construct and/or rehabilitate over 500 units of affordable housing in five cities throughout California. These units will be offered to a wide range of individuals, including those requiring mental health services, seniors, as well as veterans and their families.

  • In November 2019, CVS Health sponsored the grand opening of Bishop Street Studios in San Luis Obispo, CA, an abandoned orphanage that was transformed into 33 affordable Permanent Supportive Housing units for individuals with mental health issues through funding support from CVS Health, the Transitions-Mental Health Association (THMA) and the Housing Authority of San Luis Obispo.

Investments Across the Country

In addition to California, CVS Health's 2019 affordable housing investments were spread across the country to locations in Georgia, Hawaii, New Hampshire, Oregon and Texas. In 2020, CVS Health expects to surpass 2019 investment totals and the number of states impacted, with $25 million committed to investments in Ohio and another $50 million in investments currently being underwritten coast to coast.

Some of these investments will have grand openings during 2020, helping local community members with access to new affordable housing options. Examples include the following investments made in partnership with Hunt Capital Partners, LLC:

  • Mistletoe Station in Fort Worth, TX, a new 74-unit affordable housing development including units set aside for veterans, farm workers, women experiencing violence, persons with disabilities, HIV/AIDS diagnoses or who are experiencing homeless.

  • Union Landing Apartments in Union City, GA, a new 240-unit development helping Fulton County's low to moderate income individuals and families access affordable housing and services.

"We recognize the strong connection between housing and health," said Keli Savage, Head of Impact Investment Strategy, CVS Health. "We are focused on cultivating the right relationships with community organizations across the country and combining strategic investments in housing with services to address the specific needs of our communities."

About CVS Health

CVS Health is the nation's premier health innovation company helping people on their path to better health. Whether in one of its pharmacies or through its health services and plans, CVS Health is pioneering a bold new approach to total health by making quality care more affordable, accessible, simple and seamless. CVS Health is community-based and locally focused, engaging consumers with the care they need when and where they need it. The Company has approximately 9,900 retail locations, approximately 1,100 walk-in medical clinics, a leading pharmacy benefits manager with approximately 102 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year and expanding specialty pharmacy services. CVS Health also serves an estimated 38 million people through traditional, voluntary and consumer-directed health insurance products and related services, including rapidly expanding Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The Company believes its innovative health care model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Media Contact

Ethan Slavin
860-273-6095
SlavinE@aetna.com

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Building lifelong connections for children in foster care

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Groups of child welfare professionals work as teams.
Groups of Kansas Department for Children and Families' child welfare professionals and other child welfare professionals from agencies across the state work as teams at the Family Finding Boot Camp. Credit: Evert Nelson/The Topeka Capital-Journal
Kevin Campbell addresses about 100 social workers during an event.
Kevin Campbell, founder of the Center for Family Finding and Youth Connectedness, trains about 100 Kansas social workers during the Family Finding Boot Camp. Credit: Evert Nelson/The Topeka Capital-Journal

For many of us, the concept of finding family members often involves searching on a genealogy site or signing up for an at-home DNA testing kit. There is an element of fun and intrigue, inspiring individuals to better understand their family roots. For many young children and teens in foster care, however, locating family members isn’t a pastime, but a necessity for daily living. These connections will help them grow and thrive.

Recently, more than 100 child welfare professionals in Kansas participated in the Family Finding Boot Camp, led by child and family welfare expert Kevin Campbell. Aetna Better Health of Kansas, the Kansas Department of Children and Families (DCF), and Casey Family Programs sponsored the four-day event. As the founder of the Family Finding model, Campbell spoke about key methods and strategies to locate and engage relatives of children currently living in out-of-home care. The goal of Family Finding is to connect each child with a family or a “network” (blood relative or not), so that every child may benefit from the lifelong connections that a family would typically provide.

Healing Children and Families

Over the years of developing Family Finding, Campbell found that most foster children have a large extended family, and if they could connect with five to eight adults who would make a “permanent relational commitment” to the child, it could change outcomes significantly.

“The training is really about how do you heal children who have had such harm done to them? And how do you heal the whole family? Because this kind of generational experience has to stop somewhere.” — Kevin Campbell
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“The training is really about how do you heal children who have had such harm done to them? And how do you heal the whole family? Because this kind of generational experience has to stop somewhere,” said Campbell.

Kellie Hans Reid, foster care coordinator with Aetna Better Health of Kansas, affirmed, “Research shows that traumatic experiences affect children’s health, like metabolic and cardiac health. We also know that we build our lifelong health in childhood. Yet, if we start early enough, there is so much we can do to alleviate the effects of childhood trauma, prevent reoccurrences, and hopefully improve long-term health and disease outcomes.”

Expanding Safety Networks

During the boot camp, Campbell empowered attendees with information on how each of them can help extend the overall safety networks of the children they work with — meaning family, friends or acquaintances that genuinely care about the child and who can serve as a relational resource. Campbell also discussed how to facilitate a community of unconditional love and healing to combat and lower the toxic stress and loneliness these children and their families are experiencing — improving mental and physical health outcomes.

Organized into 27 teams, social welfare professionals collaborated throughout the week to apply the Family Finding model to their current cases. Based on a series of criteria, they prioritized the children who were their biggest worry. By the end of the training, participants reported locating an average of 19 contacts per child, for a total of 500 contacts across all teams combined — this was an increase of 84 percent from the beginning of the week. This number broke the American record for the average number of relatives identified in a Family Finding Boot Camp, which typically averages 14 connections per child.

Key Takeaways

Attendees expressed how the boot camp training had an immediate impact on their practice with families and their individual outlook. Sample words used to describe experiences included: hopeful, moved, excited, inspired, connected, empowered, optimistic, transformative, motivated, challenged, refreshed, and appreciative, among others.

Looking to the Future

“This work has huge implications for connection, healing, improved health outcomes and combating loneliness in Kansas and beyond, potentially reducing the reliance on foster homes and congregate care,” said Josh Boynton, a member of the Medicaid Growth team focused on complex populations strategy. 

David Livingston, CEO of Aetna Better Health of Kansas, added, “This week’s Family Finding training represented preliminary efforts to empower local communities to take action and create meaningful changes in the lives of young individuals. As we look ahead to 2020 planning efforts, our goal is to continue investing both significant time and resources to improve the health and wellbeing of children and their families throughout Kansas.”

About Aetna Better Health of Kansas

Aetna Better Health of Kansas believes that members should have the opportunity to be leaders in their care. Aetna Better Health uses a model of care management that empowers members to decide what their health goals are, and then the plan works with them, their families, providers and caregivers to help them achieve their goals. The payoff to our members comes in the form of increased quality of care and quality of life. Aetna Better Health services individuals who qualify for KanCare in the State of Kansas.

For more information about CVS Health’s efforts to improve care across the nation, visit our News & Insights page and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter.

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CVS Health Debuts First HealthHUB Locations to Serve Greater Atlanta Community

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16 HealthHUB locations in CVS Pharmacy stores will help make chronic disease management and overall health and wellness more simple, convenient and affordable

Innovative new store model delivers a differentiated consumer health experience

ATLANTA Individuals and families in Greater Atlanta can now experience health care that is simple, convenient and affordable with the debut of HealthHUB, CVS Health's new store design in 16 CVS Pharmacy locations across the community. During a ribbon-cutting event at the company's HealthHUB location at 687 Johnson Ferry Rd. in Marietta, the community celebrated the new, innovative store format that features a broader range of health care services to help patients better manage chronic conditions; more products and services focused on overall health and wellness; and trusted advice and personalized care, all with the ease of walking into a local CVS Pharmacy.

"We are delivering real change to the health care system," said Alan Lotvin, M.D., Chief Transformation Officer for CVS Health. "Through HealthHUBs, consumers are at the center of an unmatched retail health experience. The HealthHUB products and services are designed specifically with the consumer's health needs, challenges, and goals in mind, so that they can easily receive coordinated, personalized care in a familiar, neighborhood location."

CVS Health began piloting HealthHUB locations last year in Houston, Texas to overwhelming customer satisfaction. The introduction of 16 HealthHUBs in Atlanta is part of the company's strategy to scale the program nationally with plans to have up to 1,500 locations operating throughout the U.S. by the end of 2021.

"Patients deserve the tools and support necessary to manage their chronic conditions and achieve the best possible health outcomes," said U.S. Senator David Perdue (R-GA), who commemorated the dedication of the new stores. "I applaud CVS Health for investing in the health of our state, and for providing an affordable solution for patients' everyday needs."

For many Americans, health care can be difficult to navigate. At a time when chronic disease continues to grow in prevalence and impact in the U.S., patients are also facing complexities and fragmentation when seeking the right care. Today, one in two Americans has at least one chronic illness, with data showing that close to $500 billion of the costs associated with chronic disease are avoidable.http://www.fightchronicdisease.org/sites/default/files/TL221_final.pdf What's more, nine out of 10 (91%) patients say they need more help with chronic disease management.https://cvshealth.com/sites/default/files/cvs-health-improving-chronic-disease-care-and-outcomes.pdf The HealthHUB store format was developed to help people manage chronic conditions more conveniently and affordably by improving the overall patient experience and featuring a wide array of health and wellness products, clinical services and expertise.

"Today's health care system has to evolve to provide patients with the coordinated care and tools they need to manage their chronic conditions and easily determine what is best for their health," said Georgia Department of Community Health Commissioner Frank Berry, who attended the dedication of the new stores. "I applaud CVS Health for creating a new front door to health care, and see a significant upside for the people of Atlanta with their access to HealthHUBs."

Among the key features incorporated in a HealthHUB include:

Greater Selection of Health and Wellness Products

  • Shop hundreds of products such as health devices that sync to your mobile phone, aromatherapy, fitness essentials, durable medical equipment, sleep apnea products and more.

More Personalized Support at CVS Pharmacy

  • Education and counseling for patients with chronic conditions, helping to identify their next best action that enables better health outcomes and reduces medical costs.
  • Pharmacist-led diabetes education counseling and smart device coaching for select blood glucose monitors.
  • Smoking cessation plans for patients and caregivers to help patients quit smoking.

Expanded Services at MinuteClinic

  • Services for minor illnesses and injuries, as well as immunizations, wellness and health checks.
  • Screening, treatment and monitoring for chronic conditions such as high blood pressure and high cholesterol.
  • Annual diabetic exam, including retinopathy screening.
  • End-to-end sleep apnea solution, including sleep assessment by an independent third party provider.
  • Suite of services to help manage common health conditions for young adults.
  • Phlebotomy services in conjunction with a MinuteClinic visit.

Access to In-Store Community Programs

  • Wellness rooms for group events such as health screenings, nutritional and lifestyle coaching, and benefits education.
  • Learning table for customers to explore health and wellness apps and shop our expanded assortment of products on CVS.com.

HealthHUB locations will also feature an on-site Care Concierge team responsible for customer engagement, including educating customers about new service offerings, helping them navigate in-store services and events, and connecting them to a team of providers.

"I love the new HealthHUB and my care concierge Shandia," said Anthony Green, a local pastor who frequents the HUB location in Marietta, GA to naturally manage his diabetes, access supplies for his CPAP equipment and partake in community wellness events. "What CVS Health is doing is very innovative, and the investment the company is making in creating a local destination for affordable, quality care has empowered me to improve the health of my mind, body and spirit."

CVS Health has 53 HealthHUB locations operational in five states, including Florida, Georgia, New Jersey, Pennsylvania and Texas. The company plans to bring its HealthHUB store format to 17 states in the first part of 2020 as part of its national expansion.

The HealthHUB locations in Greater Atlanta include:

  • 865 N. Highland Avenue Northeast, Atlanta, GA 30306
  • 800 East West Connector SW, Austell, GA 30106
  • 1950 Buford Highway, Buford, GA 30518
  • 6120 Hickory Flat Highway, Canton, GA 30115
  • 4192 Salem Road, Covington, GA 30016
  • 4895 Post Road, Cumming, GA 30040
  • 3027 Jim Moore Road, Dacula, GA 30019
  • 6031 Fairburn Road, Douglasville, GA 30134
  • 5710 Sugarloaf Parkway, Lawrenceville, GA 33043
  • 2720 Loganville Highway, Loganville, GA 30052
  • 3905 Due West NW Road, Marietta, GA 30064
  • 687 Johnson Ferry Road, Marietta, GA 33068
  • 2 N. Zack Hinton Parkway, McDonough, GA 30253
  • 2305 Highway 34 East, Newnan, GA 30265
  • 5370 Lauren Springs Parkway, Suwanee, GA 30024
  • 1600 Town Lake Parkway, Woodstock, GA 30189

Added Lotvin, "Our company has long focused on ways to bring effective tools, resources and solutions to our communities in order to improve health care for individuals and their families. With HealthHUB, we are taking that commitment to the next level."

Visit our website to learn more about products and services available through our HealthHUB locations. For downloadable photos and videos, visit our HealthHUB media resource center.

About CVS Health

CVS Health (NYSE:CVS) is the nation's premier health innovation company helping people on their path to better health. Whether in one of its pharmacies or through its health services and plans, CVS Health is pioneering a bold new approach to total health by making quality care more affordable, accessible, simple and seamless. CVS Health is community-based and locally focused, engaging consumers with the care they need when and where they need it. The Company has approximately 9,900 retail locations, approximately 1,100 walk-in medical clinics, a leading pharmacy benefits manager with approximately 102 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year and expanding specialty pharmacy services. CVS Health also serves an estimated 38 million people through traditional, voluntary and consumer-directed health insurance products and related services, including rapidly expanding Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The Company believes its innovative health care model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Media Contact

Joe Goode
401-770-9820
781-799-6048 (cell)
Joseph.Goode@CVSHealth.com

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