Aetna Offers Assistance to Members Affected by Flooding in the Midwest

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HARTFORD, Conn., March 21, 2019 /PRNewswire/ -- Aetna, a CVS Health (NYSE:CVS) business, is offering resources to members who have been affected by floods in Illinois, Iowa, Kansas, Michigan, Nebraska, Ohio, South Dakota and Wisconsin.

Aetna members can refill their prescriptions early, if needed. Members who use Aetna's mail-order pharmacy can either get a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed.

In addition to helping with prescription refills, Aetna professionals who have experience dealing with traumatic events are also available to help. Aetna has opened its Resources for Living services to those affected by the flooding, regardless of whether they are Aetna members or not. Individuals can call 1-833-327-AETNA (1-833-327-2386) for assistance with finding available shelters, accessing government resources and seeking referrals or help to cope with the emotional impact of the floods.

Aetna members affected by the floods can also seek emergency care anywhere, as needed. The company will monitor the impact the flooding has on its network doctors, hospitals and other health care providers, and make further modifications to its policies as necessary to ensure members have access to care.

If any additional local, state or federal disaster executive orders or regulations are issued related to these catastrophic events, Aetna will adjust its policies to comply.

Aetna members and health care providers affected by the floods who need care or other assistance can reach the company at the following toll-free numbers:

  • Aetna Member Services: Call the number printed on your ID card*. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386).
  • Rx Member Services and Aetna Rx Home Delivery Customer Service: 1-888-RX AETNA (1-888-792-3862)
  • Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
  • Aetna Student Assistance Program: 1-877-351-7889
  • Aetna Dental: 1-877-238-6200
  • Aetna Vision Preferred: 1- 866-652-0018
  • Health care providers should contact the Provider Service Centers:
    Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)
    HMO benefit plans: 1-800-624-0756
  • Coventry Health Plans:
    • Commercial HMO and PPO Plans 1-866-847-8235
    • Medicare Advantage Plans 1-800-847-3995
    • Coventry National and First Health Plans 1-800-937-6824

* Members can find replacement ID cards and access to a Personal Health Record on Aetna's secure member site Aetna Navigator . Log in on Aetna's home page.

About CVS Health

CVS Health is the nation's premier health innovation company helping people on their path to better health. Whether in one of its pharmacies or through its health services and plans, CVS Health is pioneering a bold new approach to total health by making quality care more affordable, accessible, simple and seamless. CVS Health is community-based and locally focused, engaging consumers with the care they need when and where they need it. The Company has more than 9,800 retail locations, approximately 1,100 walk-in medical clinics, a leading pharmacy benefits manager with approximately 93 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan. CVS Health also serves an estimated 39 million people through traditional, voluntary and consumer-directed health insurance products and related services, including a rapidly expanding Medicare Advantage offering. This innovative health care model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at www.cvshealth.com.

Media Contact:

Shelly Bendit
212-457-0635
BenditS@aetna.com

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CVS Health and HHS Study Finds Proactive Pharmacy-based Outreach Helps Patients Access Needed Medications during a Natural Disaster

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WOONSOCKET, R.I., Dec. 5, 2016 /PRNewswire/ -- New research by the CVS Health (NYSE: CVS) Research Institute and the U.S. Department of Health and Human Services' Office of the Assistant Secretary for Preparedness and Response (ASPR), published online today in JAMA Internal Medicine, showed that automated pharmacy notifications encourage patients with chronic conditions to refill medications prior to a forecasted natural disaster. The study also affirms that public-private partnerships can facilitate timely pharmacy outreach as part of broader community-based natural disaster planning. CVS Pharmacy is expanding this practice, as part of its natural disaster response operations, to help encourage patients to have an adequate supply of medication on hand when preparing for natural disasters, including hurricanes and blizzards.

"Emergency departments and medical responders can be overwhelmed by the number of people seeking medical care after a disaster simply because they ran out of their daily medications and couldn't reach a pharmacy due to impassable streets and business closures," said Dr. Nicole Lurie, HHS Assistant Secretary for Preparedness and Response (ASPR). "The number of people who need medications for chronic conditions continues to rise, and communities across the country need solutions that can help them stay healthy, even in a disaster situation. This study demonstrated how powerful public-private partnerships can be in providing solutions that can protect health for residents and whole communities."

Researchers compared the medication fill rates of more than two million patients who were contacted by CVS Pharmacy in advance of a storm to a randomly assigned control group of patients of the same stores who received no outreach. The store locations were selected based on storm forecast data provided by ASPR. The study found that those who received outreach prior to the storm were nine percent more likely to refill their medications within the 48 hours after receiving the notification and before the storm impacted the region.

"Ensuring our patients have their medications available to them is one of our top priorities, and this research highlights how proactive outreach to patients before a natural disaster can encourage timely medication refills which may help ensure continuity of care and avoid adverse health events due to inadequate medication supply," said Kevin Hourican, Executive Vice President, Pharmacy Services and Supply Chain, CVS Health. "Operationally, we have the infrastructure in place at all of our more than 9,600 CVS Pharmacy locations nationwide to facilitate this type of proactive outreach in advance of forecasted weather events."

When forecasted storms have the potential to disrupt community infrastructure, CVS Pharmacy can reach out to patients with maintenance medications for chronic conditions who live in impacted areas, and who have opted into CVS Pharmacy's automated notification programs. Patients may receive automated phone calls, text messages, and mobile app notifications letting them know when their prescription is ready to be picked up, reminding them that their prescription is ready to be refilled, and informing patients where they can pick up their medications during emergency situations, including the availability of mobile pharmacies that may be deployed during natural disasters. These automated messages offer added convenience for patients and can help them be more adherent to their prescription medications.

Added Hourican, "Our digital notification tools can also assist patients following a severe weather event or natural disaster by notifying patients of store closures and suggesting alternate locations to pick up their prescription medications."

About CVS Health

CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,600 retail pharmacies, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with more than 80 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, and expanding specialty pharmacy services, the Company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Media Contacts

Christina Beckerman
CVS Health
(401) 770-8868
christina.beckerman@cvshealth.com

Amy Lanctot
CVS Health
(401) 770-2931
amy.lanctot@cvshealth.com

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CVS Pharmacy Becomes First Major Retailer to Open in New Orleans Lower Ninth Ward Since Hurricane Katrina

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NEW ORLEANS, May 19, 2016 /PRNewswire/ -- CVS Pharmacy today announced the grand opening of its New Orleans Lower Ninth Ward location, becoming the first major retailer to build in the neighborhood since Hurricane Katrina. CVS Pharmacy's new store will serve as a building block in the revitalization of the Lower Ninth Ward, one of the hardest hit communities affected by Hurricane Katrina.

"CVS Pharmacy is extremely proud to now be a part of this community, giving residents convenient access to best in class pharmacy services and high quality health, beauty and wellness products," said Roger Francis, Area Vice President of CVS Pharmacy. "More than 10 years ago, CVS Pharmacy was on the front lines of aiding in the relief and recovery efforts when Katrina struck, and now we are proud to be on the front lines helping to revitalize this community."

The new CVS Pharmacy location is more than 13,000 square feet and will feature drive thru pharmacy window service and a wide range of high quality health, beauty, personal care products and healthy snack options. In addition, twenty new jobs have been added within the community as staff at this new location.

Mayor Mitch Landrieu participated in a ribbon cutting ceremony at the new store, located at 5000 North Claiborne Avenue. According to the Mayor, he and his administration have committed more than $500 million in recovery projects in the Lower Ninth Ward, including major road and infrastructure developments, along with new police and fire stations and a community center.

"Today's celebration marks another milestone in the renewal and redevelopment of the historic Lower Ninth Ward," Mayor Mitch Landrieu said. "This new CVS Pharmacy marks the first national retailer to come to the Lower Ninth Ward since Hurricane Katrina, bringing important services and resources to this underserved area. This is a major sign of the progress we're making in restoring the Lower Ninth Ward and rebuilding New Orleans not how she was, but how she always should have been."

After Hurricane Katrina struck in 2005, CVS Health and its Foundation donated more than $1 million in cash donations and supplies to the American Red Cross and other nonprofit organizations in order to assist with relief efforts for victims. Now, more than 10 years later, CVS Health continues to play an important role in New Orleans, working closely with officials in aiding the relief and recovery effort. This effort includes a $15,000 grant from CVS Health to be donated to the Baptist Community Health Services (BCHS), a local nonprofit, to support their Chronic Disease Management program. BCHS and its physicians provide quality primary medical care for youth and adults in the Lower Ninth Ward of New Orleans, many of whom do not have regular access to basic health care, including an adult population that has significant chronic health problems.

"As a provider of primary and behavioral health care in the Ninth Ward, we understand the strategic significance that CVS Pharmacy's investment has on our community," said Shawn Powers, CEO, Baptist Community Health Services. "Because of CVS' donation and commitment to the Ninth Ward, our community will have improved access to health care, prescriptions and related services. Lives improve when companies like CVS invest in our neighborhood. CVS Pharmacy is the type of partner NOLA's Ninth wants and needs. "

For more information about CVS Pharmacy store locations, visit www.cvs.com/stores. For information about CVS Health's corporate giving, visit http://cvshealth.com/social-responsibility.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with over 9,600 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy and CVS Health is available at www.cvshealth.com.

Press Contacts

Stephanie Cunha
CVS Pharmacy
P: 401-209-0755
E: Stephanie.Cunha@CVSHealth.com

Erin Pensa
CVS Pharmacy
P: 401.770.4786
E: Erin.Pensa@CVSHealth.com

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CVS Pharmacy Assisting Customers in Preparing for Hurricane Irma

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Retailer is reminding patients to fill prescriptions in advance of the storm

Stores stocked with emergency supplies

WOONSOCKET, R.I., Sept. 6, 2017 /PRNewswire/ -- CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is reminding customers to fill their prescription medications in advance of Hurricane Irma. The retail pharmacy is making automated calls and sending mobile app and text alerts to patients who live in areas that are expected to be affected by the storm and who have opted in to CVS Pharmacy's automated notification programs. The alerts proactively remind patients to refill prescriptions before the severe weather hits.

"Prescription preparedness is one of the most important steps individuals and families can take in the lead up to potentially severe weather, and CVS Pharmacy is working to ensure that our patients have the medications they need in advance of the storm," said Kevin Hourican, Executive Vice President, Retail Pharmacy and Supply Chain for CVS Health.

In addition, CVS Pharmacy and CVS Caremark, CVS Health's pharmacy benefit management business, have activated a process that allows pharmacists to provide one-time emergency refills of a 10-day supply of medication for plan members in areas impacted in areas by Hurricane Irma.

CVS Pharmacy is also stocking stores with emergency items, such as bottled water, batteries, flashlights and first aid supplies. To find a CVS Pharmacy near you, visit the store locator at http://www.cvs.com.

CVS Pharmacy and the CVS Health Foundation are working with non-profit partners, first responders, elected officials and government agencies in impacted areas to identify the critical supplies and support they may need to help with relief and recovery efforts.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with over 9,700 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy and CVS Health is available at www.cvshealth.com.

MEDIA CONTACTS:

Stephanie Cunha
Stephanie.Cunha@CVSHealth.com
401-770-9354

Gary Serby
Gary.Serby@CVSHealth.com
401-770-8385

SOURCE CVS Pharmacy

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CVS Health Announces $10 Million Donation Following In-Store Fundraising Campaign For Hurricane Rebuilding Efforts

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Cash and in-kind product donations to support Unidos por Puerto Rico, Rebuild Texas Fund and the Florida Disaster Fund

WOONSOCKET, R.I., Oct. 4, 2017 /PRNewswire/ -- CVS Health (NYSE: CVS) today announced that its customers and colleagues donated nearly $4 million to support the Florida, Texas and Puerto Rico communities that were devastated by recent hurricanes, during a 10-day in-store fundraising campaign. The company also announced that it will donate more than $6 million of critical products and supplies to these communities, bringing CVS Health's total support to $10 million.

The funds will be split evenly between Unidos por Puerto Rico, Rebuild Texas Fund and the Florida Disaster Fund to help support rebuilding efforts in these affected communities over the coming weeks and months. Products will be distributed to communities where they are needed the most.

"We are incredibly grateful to our colleagues and customers who have demonstrated our values of caring and integrity over the past few weeks during these historic storms," said Helena B. Foulkes, executive vice president, CVS Health and president, CVS Pharmacy. "The rebuilding process for many of these communities will take a long time, and we will continue to do our part by providing support during this difficult time."

To ensure patients and customers received the medications and information they needed during the recent hurricanes, CVS Health mobilized an enterprise-wide effort to help with preparations and accommodations prior to and after the storms.

The company's proprietary messaging platform enabled rapid and urgent communications to patients who were in the path of hurricanes. Text messages were sent to tens of thousands of patients, reminding them to plan ahead for any potential disruption from the storm. The messages also helped ensure delivery of specialty and other medications for patients in transition between home and safe shelter locations.

Additionally, the catastrophic impact and wide-spread power outages in Puerto Rico following Hurricane Maria posed particular challenges in coordinating resources for colleagues, customers and patients. In response, CVS Health transported much-needed specialty medications and essential equipment to support store operations in Puerto Rico and, in some cases, delivered medication directly to individual patients who were in need.

"While it is never easy to manage through storms of this magnitude, hundreds of our colleagues have gone above and beyond to ensure that our patients, customers and communities are being served, despite the devastation impacting their own personal lives," added Eileen Howard Boone, president of the CVS Health Charitable Foundation. "Their generosity, compassion and dedication to serving others whether it be patients, residents or co-workers is truly amazing."

In addition to the funds raised through the in-store campaign, CVS Health and the CVS Health Foundation, colleagues and customers had previously donated nearly $800,000 in cash and in-kind product donations to the American Red Cross, Direct Relief, Salvation Army, Florida Disaster Fund, Unidos por Puerto Rico, Rebuild Texas Fund, the Greater Houston Community Foundation and the CVS Health Employee Relief Fund, a public charity designed to help CVS Health employees during unanticipated and unavoidable financial hardships and emergencies.

About CVS Health

CVS Health is a pharmacy innovation company helping people on their path to better health. Through its nearly 9,700 retail locations, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with nearly 90 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan, the company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Media Contacts

Joseph Goode
Joseph.Goode@CVSHealth.com
(401) 770-9820

Mary Gattuso
Mary.Gattuso@cvshealth.com
(401) 770-9811

SOURCE CVS Health

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CVS Health Announces it Will Rebuild Baltimore CVS/pharmacy Locations

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BALTIMORE, MD, May 6, 2015 CVS Health (NYSE: CVS) officially announced today that it will rebuild its CVS/pharmacy Baltimore locations that sustained heavy fire damage during protests last week.

“As we watched the events unfold in Baltimore over the past week or so, our hearts turned from pain to the promise of what is ahead,” said CVS Health President and CEO Larry Merlo. “Our purpose as a company is helping people on their path to better health. There is no better way that we can fulfill that purpose than to reopen our doors and get back to serving the community. It is simply the right thing to do.”

Merlo added, “We have a long history of serving inner city communities and we are 100 percent committed to serving our patients and customers in Baltimore. We can’t tell you today exactly when we will reopen, but we are working diligently to make it as soon as possible for the people of Baltimore. Already our colleagues have been stepping up to welcome customers to our other locations and I am very proud of all they have done to stand tall and continue to serve.”

CVS/pharmacy has been serving customers in Baltimore since the mid-1990s where it now has nearly 30 stores and more than 500 employees. The two CVS/pharmacy locations that will be rebuilt are located at 2509 Pennsylvania Avenue and 2560 West Franklin Street.

As a further sign of its commitment to helping the community recover and thrive, CVS Health Foundation made a $100,000 donation to the United Way of Central Maryland “Maryland Unites Fund” and the Baltimore Community Foundation “Fund for Rebuilding Baltimore.” These funds will help provide immediate and longer-term support to people in hard-hit areas and give those communities much-needed resources.

To help minimize the financial impact of the store closings for its Baltimore employees, CVS/pharmacy paid them for their regularly scheduled hours the week of the protests, whether or not they were able to work. All of the displaced employees who want to work in other CVS/pharmacy locations will be able to do so.

“The focus now must return to doing what we do best in fulfilling the needs of daily life – food, medicine and pharmacy care,” Merlo concluded.

About CVS Health

CVS Health (NYSE: CVS) is a pharmacy innovation company helping people on their path to better health. Through its 7,800 retail drugstores, nearly 1,000 walk-in medical clinics, a leading pharmacy benefits manager with more than 70 million plan members, and expanding specialty pharmacy services, the Company enables people, businesses and communities to manage health in more affordable, effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at www.cvshealth.com.

Media Contacts:

Carolyn Castel
Corporate Communications
(401) 770-5717
Carolyn.Castel@CVSHealth.com

Mike DeAngelis
Corporate Communications
(401) 770-2645
mjdeangelis@cvs.com

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Rebuilding of Closed CVS/pharmacy Stores in Baltimore Underway

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Demolition of closed Pennsylvania Ave. store begins Friday, August 28 to make way for a new store at same location

Reopenings expected by end of the year

August 27, 2015, Woonsocket, Rhode Island: CVS/pharmacy announced today that it plans to reopen by the end of the year its two Baltimore stores that sustained heavy fire damage during protest activity last April.

Demolition work at the closed CVS/pharmacy at 2509 Pennsylvania Avenue will begin tomorrow morning at 7:00 AM. The store will be completely rebuilt and it is scheduled to reopen by the end of this year. CVS/pharmacy is also renovating its closed store at 2560 West Franklin Street and it is scheduled to reopen in the Fall.

PHOTO OPPORTUNITY: Demolition work at 2509 Pennsylvania Ave. (corner of North Avenue and Pennsylvania Avenue) will begin at 7:00 AM on August 28, 2015.

“CVS/pharmacy is committed to serving the Baltimore community and we look forward to bringing back our two stores better than ever,” said Helena Foulkes, President of CVS/pharmacy. “When these stores reopen, we will be providing our customers and patients an enhanced selection of groceries and healthy food options along with the quality pharmacy care they have come to depend upon from CVS/pharmacy.”

Employees who worked at the closed stores have been serving their customers at other Baltimore locations over the past few months. Those employees will welcome their customers back to their neighborhood CVS/pharmacy once they reopen.

About CVS/pharmacy

CVS/pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with over 7,800 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS/pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS/pharmacy and CVS Health is available at www.cvshealth.com.

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CVS Health and the CVS Health Foundation Announce $100K Donation In Support of Louisiana Flood Relief Efforts

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WOONSOCKET, R.I., Aug. 18, 2016 /PRNewswire/ -- CVS Health and the CVS Health Foundation today announced a $100,000 donation in cash and in-kind support to organizations providing relief efforts to flood victims in central Louisiana, including the Salvation Army USA Southern Territory and the American Red Cross.

The CVS Health Foundation made a $50,000 to the Salvation Army USA Southern Territory which reported that more than 11,000 people remained in shelters this week after flooding forced rescues and evacuations in southern Louisiana. They are providing meals, water, hygiene kits, clean-up kits and other much-needed items to help those who have been affected by the floods.

"We are deeply saddened by the devastating floods in Louisiana and the catastrophic effect it's having on our customers and colleagues in the community," said Eileen Howard Boone, SVP of Corporate Social Responsibility and Philanthropy at CVS Health, and President of the CVS Health Foundation. "We're committed to ensuring that residents hit hard by the historic flooding have continued access to critical pharmacy care services and the support they need to recover and rebuild."

In addition, CVS Health is donating $50,000 worth of products including infant care, personal hygiene and over-the-counter items to the American Red Cross, Direct Relief and the Office of Baton Rouge Mayor Kip Holden. These donated goods will be distributed to Baton Rouge locations that are supporting displaced residents and first responders and their families including Bethany Church South, East Baton Rouge Parish Emergency Medical Services, Care South and Southeast Community Health Systems. The CVS Health Employee Relief Fund will also be providing support to colleagues who have been affected by the disaster.

As a result of the flooding, CVS Pharmacy is also deploying a mobile pharmacy in the parking lot of the Denham Springs location, which is currently closed due to water damage. Beginning Saturday, August 20, customers will be able to pick up their prescription medications at the mobile pharmacy as well as purchase a variety of over-the-counter medications. Nearby CVS Pharmacy store locations at 29881 Walker Road South in Walker, as well as 15255 George O'Neal Road and 11430 Florida Boulevard in Baton Rouge remain open and ready to serve patients whose pharmacies were impacted by the storms.

CVS Health has a longstanding commitment to Louisiana and a tradition of providing financial support and other services to communities nationwide affected by natural disasters and other tragedies. In May, CVS Pharmacy opened its New Orleans Lower Ninth Ward location, becoming the first major retailer to build in the neighborhood since Hurricane Katrina.

As the nation's largest pharmacy innovation company, CVS Health contributed more than $80 million in 2015 to communities around the country through the CVS Health Foundation, corporate grants, gifts in-kind, and employee volunteerism.

About CVS Health

CVS Health (NYSE: CVS) is a pharmacy innovation company helping people on their path to better health. Through its more than 9,600 retail pharmacies, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with nearly 80 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, and expanding specialty pharmacy services, the Company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Media Contact

Mary Alfieri
Mary.Alfieri@CVSHealth.com
401.770.9811

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CVS Pharmacy Supports Customers and Patients, Prepares Stores as Hurricane Matthew Approaches Southeast

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WOONSOCKET, R.I., Oct. 6, 2016 /PRNewswire/ -- As Hurricane Matthew nears the coast of Florida and the Southeast, CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is reminding patients to make sure they have taken care of their prescription needs before the storm hits. In addition, CVS Pharmacy is moving generators into these areas and stocking stores with emergency items, such as bottled water, batteries, flashlights and first aid supplies.

"In light of the weather advisories and evacuation orders now in effect in Florida, Georgia and South Carolina, CVS Pharmacy is working hard to ensure that our customers have the medications they need to ride out the storm safely," said Kevin Hourican, Executive Vice President, Retail Pharmacy and Supply Chain for CVS Health. "To help facilitate this, we have been working with insurers to allow for early refills in certain cases and since the storm warnings have begun, we have been reaching out to our pharmacy patients via text message and email where possible to remind them to refill prescriptions in advance of the hurricane."

Patients who live in areas that are expected to be affected by the storm, and who have opted in to CVS Pharmacy's automated notification programs, may receive automated phone calls, text messages, and mobile app notifications, depending on the status of their current prescriptions. These messages can help patients in several ways, including letting them know when their prescription is ready to be picked up, reminding them that their prescription is ready to be refilled, and informing patients where they can pick up their medications during emergency situations such as Hurricane Matthew.

"In addition, through CVS Caremark, our pharmacy benefit management company, we have activated a process that allows us to provide one-time emergency refills of a 10-day supply of medication for plan members impacted in the areas affected by Hurricane Matthew," Hourican added.

When preparing for a hurricane, CVS Pharmacy offers customers the following tips:

  • Create a plan for evacuating and finding a safe destination.
  • Store all of your medications, along with a written record of your current prescriptions, in a waterproof container and keep it with you at all times. This is especially important if you take multiple prescriptions. Medical equipment, batteries or power cords, eyeglasses and hearing aids are important to keep with you as well.
  • In the event of an emergency when you are away from home, find a pharmacy nearby to fill necessary prescriptions. CVS Pharmacy can fill its customers' prescriptions at any of its 9,600 locations nationwide, including CVS Pharmacy inside Target locations.
  • Create an emergency kit before the storm hits and make sure you have all essentials in case of power outages. Your local CVS Pharmacy carries all of the critical items needed including bottled water, masking tape, flashlights and batteries.
  • For a full list of tips on being prepared for a hurricane, visit the Federal Emergency Management Agency's website, https://www.ready.gov/hurricanes.

To find a CVS Pharmacy near you, visit the store locator at http://www.cvs.com/.

Following the storm, CVS Pharmacy is also prepared to assist with hurricane recovery efforts in impacted communities, by planning for water and ice donation events at area stores and keeping in close contact with first responders to offer support in affected areas as needed in the coming days and weeks.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with over 9,600 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy and CVS Health is available at www.cvshealth.com.

MEDIA CONTACTS:

Amy Lanctot
alanctot@cvs.com
401-770-2931

Erin Pensa
epensa@cvs.com
401-770-4786

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CVS Pharmacy Encourages Patients to Pick Up Medications and Supplies in Advance of Hurricane Harvey

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Automated messages being sent to patients with important information about prescriptions

WOONSOCKET, R.I., Aug. 25, 2017 /PRNewswire/ -- As Hurricane Harvey approaches the Texas coast, CVS Pharmacy, the retail division of CVS Health (NYSE:CVS), is reminding patients to make sure they take care of their prescription needs before the storm hits.

"In light of the hurricane warnings and evacuation orders now in effect along the Texas coast, CVS Pharmacy is urging patients to visit our stores before the storm makes landfall, to ensure that they have the medications they need to ride out the storm," said Kevin Hourican, Executive Vice President, Retail Pharmacy and Supply Chain for CVS Health. "CVS Pharmacy has been proactively reaching out to our pharmacy patients via text message and email to remind them to refill prescriptions before the severe weather hits."

Patients who live in areas that are expected to be affected by the storm, and who have opted in to CVS Pharmacy's automated notification programs, may receive automated phone calls, text messages, and mobile app notifications, depending on the status of their current prescriptions. These messages can help patients in several ways, including letting them know when their prescription is ready to be picked up, reminding them that their prescription is ready to be refilled, and informing patients where they can pick up their medications during emergency situations. To further help patients, CVS Pharmacy has also been working with insurers to allow for early prescription refills in certain cases.

"CVS Pharmacy and CVS Caremark, our pharmacy benefit management business, have activated a process that allows pharmacists to provide one-time emergency refills of a 10-day supply of medication for plan members impacted in the areas affected by Hurricane Harvey," said Hourican.

CVS Pharmacy is stocking stores with emergency items, such as bottled water, batteries, flashlights and first aid supplies and offers customers the following tips:

  • Create a plan for evacuating and finding a safe destination.

  • Store all medications, along with a written record of current prescriptions, in a waterproof container. This is especially important for people taking multiple prescriptions. Medical equipment, batteries or power cords, eyeglasses and hearing aids are important to keep on hand as well.

  • In the event of an emergency, find a pharmacy nearby to fill necessary prescriptions. CVS Pharmacy can fill its customers' prescriptions at any of its 9,700 locations nationwide, including the more than 800 locations in Texas.

  • Create an emergency kit and make sure you have all essentials in case of power outages. CVS Pharmacy carries all of the critical items needed including bottled water, masking tape, flashlights and batteries.

  • For a full list of tips on being prepared for a hurricane, visit the Federal Emergency Management Agency's website, https://www.ready.gov/hurricanes.

To find a CVS Pharmacy near you, visit the store locator at http://www.cvs.com/.

CVS Pharmacy and the CVS Health Foundation are working with non-profit partners, first responders, elected officials and government agencies along the Texas coast to identify the critical supplies and support they may need to help with relief and recovery efforts.

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with over 9,700 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy and CVS Health is available at www.cvshealth.com.

MEDIA CONTACTS:

Amy Lanctot
alanctot@cvs.com
401-770-2931

SOURCE CVS Pharmacy

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