Corporate Social Responsibility

Alzheimer’s Association

Help us build a future without Alzheimer’s.

Every 65 seconds, someone in the United States develops Alzheimer’s.

Currently, more than 5 million Americans are living with the disease, and that number is expected to grow to 14 million by 2050. 

To show our support for all who are impacted by Alzheimer’s, including those living with the disease, their families and caregivers, we’ve committed to raising $10 million over the next three years for the Alzheimer’s Association.

As part of our partnership with the Alzheimer’s Association, we’re kicking off an in-store fundraiser from November 3 to 23, 2019. CVS Pharmacy customers will be able to donate during check-out at all CVS Pharmacy locations nationwide.

All donations will provide care and support services to those affected, while advancing research toward treatment, prevention and ultimately, a cure.

Donations can also be made by visiting CVS.com/content/alzheimers.

Please join us in the fight for a future without Alzheimer’s by making a donation in-store or online today.

11.01.19

Developing Our Diverse Workforce

Bottom of the article
10.23.19
Two colleagues walking down a corridor.

Creating Opportunities for Youth

With some of the best talent in the industry, we have a unique opportunity to expose youth to a vast number of careers in health care. Our STEM enriched, nationally recognized program, myCVS Journey Pathways to Health Care Careers, introduces students to career opportunities in pharmacy services; professional management; medicine and nursing; and IT, analytics and engineering.

In 2018, more than 2,800 youth participated in the program, nearly half of whom engaged in the pharmacy track. We extended the program’s reach through a new collaboration with Job Corps, the largest free residential education and job training program for young adults that reaches more than 60,000 students per year.

Investing in Job Training

To strengthen our workforce and address our nation’s widening skills gap, we train highly capable individuals for meaningful careers in pharmacy care, prescription benefit management, and retail store management. In 2005, we became the first employer to launch a U.S. Department of Labor Registered Apprenticeship program for pharmacy technicians. By 2022, we plan to hire 8,000 registered apprentices and provide these new colleagues with classroom and online instruction, professional mentorship, and on-the-job training, as well as pre- and postplacement retention support. At the end of 2018, we had hired more than 3,200 colleagues through this program.

We continue to identify ways to reach more prospective apprentices, and our newest program in Maryland – the state’s first for pharmacy technicians and pharmacy managers – provides structured training through our Regional Learning Centers (RLC) in Washington, D.C., and District Heights, MD.

Once apprentices complete the training, they are eligible to apply for a position at one of our more than 220 retail locations in the state.

Our RLCs serve as a hub for job training and a pipeline for new talent. Through our four, fully operational store and pharmacy training locations in Boston, Cleveland, New York City and Washington, D.C., we support the development of colleagues and partner with community agencies through a range of workforce development programs. Each RLC houses classrooms, office space and a full mock pharmacy.

In 2018, 1,400 community members participated in an RLC workforce development program, with many transitioning to positions within CVS Health. Retention rates among CVS Health colleagues who participate in an RLC program are 35 percent higher than for colleagues who have not. Current colleagues also receive training at the RLCs, with more than 11,000 people having participated in 2018.

Welcoming Individuals of All Abilities

We believe in breaking down employment barriers for individuals of all abilities. Since 2015, we’ve hired nearly 7,000 colleagues with disabilities, who bring valuable and diverse life experiences to their roles with CVS Health.

In 2018, we expanded on this commitment and opened seven mock pharmacies at rehabilitation centers around the country through a partnership with the National Consortium of State-Operated Comprehensive Rehabilitation Centers (NCSOCRC). Mock pharmacies provide opportunities for students that are training for roles as certified pharmacy technicians and retail sales associates to practice what they are learning in the classroom before entering the workforce. At the end of 2018, CVS Health had more than 43 of these training centers around the country, with 29 geared toward individuals with disabilities.

To learn more about the ways we’re working to protect our planet, read our 2018 Corporate Social Responsibility Report.

To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
3

Supporting Our Patients with Chronic Disease

Supporting Our Patients with Chronic Disease
Bottom of the article
09.19.19
A doctor comforting a female patient.

As we transform the health care experience for all patients, we pay special attention to the needs of patients with chronic diseases who seek care more frequently. We continue to invest in the development of smart and robust solutions to address the health impacts and escalating costs related to chronic disease in the U.S. Our efforts include expanding preventive care and treatment for chronic conditions, improving medication adherence, coordinating care across the healthcare system, engaging patients where they are, and offering healthier product options at our stores.

Personalizing Care Solutions

Our Transform Care programs continue to deliver frequent and highly personalized care to millions of CVS Caremark members who are managing a chronic condition. The programs combine patient-related health and pharmacy data with drug cost management strategies that make care more effective, affordable and easy to navigate.

Transform Diabetes Care, introduced in 2016, has since been adopted by more than 230 CVS Caremark clients, representing 3.4 million members. The program uses advanced analytics to identify members with diabetes and target appropriate interventions. A certified coach develops and helps execute personalized management plans for Type 2 diabetes patients based on their pharmacy data and electronic health record information. The patients use at-home, connected glucometers for glucose readings, which their coach can monitor to offer help as needed. The program also ensures patients receive prescription refill reminders, in-person counseling on diabetes management, and comprehensive diabetes visits at MinuteClinic locations at no out-of-pocket cost.

By 2021, we plan to offer an enhanced diabetes program that combines CVS Health’s local and pharmacy care with Aetna’s care management, targeting, analytics and other capabilities, resulting in a best-in-class diabetes and chronic offering. The enhanced program will derive from the current Transform Diabetes Care model, making for a seamless transition and member experience for clients who wish to adopt the enhanced product. Features of the enhanced product may include:

Aetna’s care managers can provide a single point of contact for members with chronic conditions regardless of which conditions members have. The member’s care manager will also have access to the member’s information from their engagement in the Transform Diabetes Care program and can coach based off of that information.

Creating Comprehensive Programs for Complex Conditions

Another way we are reducing costs and enhancing patient care is through the development of comprehensive programming designed specifically for complex chronic conditions like kidney disease and cancer.

In 2018, we introduced a program to support patients with End Stage Renal Disease (ESRD), a disease that affects nearly 700,000 Americans. Taking a staged approach, our program seeks to slow the progression of ESRD and reduce associated hospitalizations. Beginning with early disease identification and patient education, the program will follow with the development of a comprehensive home dialysis program, for both hemodialysis and peritoneal dialysis. Understanding that longer, more frequent hemodialysis treatments often lead to better outcomes, we will initiate a pivotal clinical trial of a new home hemodialysis device in support of a planned U.S. Food and Drug Administration (FDA) submission to obtain market clearance.

We will select new program participants by determining who is most at risk for kidney disease and progression to kidney failure, as identified through medical and pharmacy claims data and predictive analytics algorithms, in accordance with HIPAA. Our Accordant Care nurses will engage these individuals to educate them on their risk level, important tests they should consider taking, and the need to see a nephrologist. This team will work with individuals as they progress toward ESRD.

We also work with our health care partners and clients to help manage the cost of oncology care while ensuring access to vital therapies for patients. Our approach promotes evidence-based cancer care, lower-cost but clinically equivalent treatment options, and a holistic patient care model that helps patients adhere to therapy. An important component of our cancer care approach is helping providers stay up-to-date with the latest research and advancements, a challenge in the fast-paced field of oncology.

In 2018, we partnered with the leading oncology organization National Comprehensive Cancer Network (NCCN) to provide physicians with a tool to access the latest evidence-supported information. Treatment Guidelines from the NCCN are integrated into Novologix, CVS Health’s proprietary technology platform, and serve as the clinical foundation of multi-drug regimen prior authorization (PA) for physicians and patients. Novologix helps drive cost-effective regimen selection by determining treatment coverage that meets treatment plan needs.

To learn about the many other ways we’re supporting our chronic disease patients, read our 2018 Corporate Social Responsibility Report.

To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

A doctor comforting a female patient.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
0

Reducing Our Water Consumption and Waste

Bottom of the article
08.20.19
A heart-shaped leaf.

We continue to implement new technologies and operational practices to minimize our environmental footprint and contribute to healthier, more sustainable communities. With more than 9,900 retail locations, 22 distribution centers, numerous field offices, and a fleet of 2,500 delivery vehicles, we aim to drive efficiency across all aspects of our business – reducing our carbon footprint, energy usage, water consumption and waste.

Improving Our Water Efficiency

Access to water is critical to the health of our communities. Though our operational water use is not intensive, we use an enterprise-wide water management strategy to provide each site with tailored guidance to reduce consumption.

In 2018, our water usage per square foot of retail space decreased by 3 percent, and our total water use increased by 4 percent from 2017 due to an increase in our store footprint. Through water efficiency measures, total water use per square foot has decreased 31 percent from the 2010 baseline.

For new construction in retail operations, we set a target to reduce water use by 20 percent by 2020. We achieved this goal in our standard prototype stores by the efficient use of irrigation systems and the management of drought resistant plantings. We continue to implement these best practices and evaluate opportunities with our landscape plans.

Minimizing Our Waste and Increasing Recycling

In 2018, we diverted 55 percent of our waste to recycling, with 86 percent of the solid waste generated at our distribution centers diverted for recycling.

In September of 2018, we launched a first-of-its-kind program to address a new California law that prohibits retailers from sending organic waste to landfill. With support from a third-party partner, we developed an innovative solution for managing excess food products in our stores to prevent them from becoming waste. Inventory scanning technology in our stores identifies excess, seasonal or nearly expired food and directs CVS Pharmacy colleagues to place the items in a designated tote which is transported back to our distribution centers and then to third-party facilities. There, inedible organic waste is processed to create renewable energy and organic fertilizer, while quality organics are donated to local charities and food banks – a win for the planet and community health.

In the first four months of this program pilot, we donated more than 650,000 units of organic products and recycled more than 230,000 units. The program is now live in all retail stores in California and the value of the product donated in 2018 is estimated to be $2.1 million.

These efforts build on previously identified waste minimization strategies, such as optimizing the number of SKUs available for sale and modifying the timing of restocking shelves to lessen product expirations in the targeted category by 25 percent.

In 2017, we completed the implementation of a container optimization program for our regulated waste program in our retail stores. From 2017 to 2018, we realized a reduction of over seven tons of cardboard and achieved considerable cost savings.

To learn more about the ways we’re working to protect our planet, read our 2018 Corporate Social Responsibility Report.

To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

A heart-shaped leaf.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
0

CVS Health Named Among Most Community-Minded by Points of Light

CVS Health Named Among Most Community-Minded by Points of Light
Bottom of the article
06.26.19
The Civic 50 logo

Points of Light, the world’s largest organization dedicated to volunteer service, has named CVS Health to its Civic 50 list for the third consecutive year.

The Civic 50 honors the most community-minded companies in the United States, showcasing how those companies are moving social impact, civic engagement and community to the center of their business. Honorees are public and private companies with U.S. operations and revenues of $1 billion or more, and are selected based on four dimensions of their U.S. community engagement program: investment, integration, institutionalization and impact.

Guiding our community engagement is our Corporate Social Responsibility framework, outlined in our 2018 Corporate Social Responsibility Report. This framework helps us to advance our purpose of helping people on their path to better health while ensuring that we are positively impacting the 10,000 communities we serve.

Among the many ways we’re working to make a difference in those communities is through our Building Healthier Communities initiative. A $100-million commitment funded over five years by CVS Health, with the CVS Health Foundation and the Aetna Foundation, Building Healthier Communities supports a range of programs and non-profit organizations, including the expansion of free health screenings through our Project Health program and support for partnership organizations uniquely positioned to tackle public health challenges like diabetes, high blood pressure and heart disease.

One component of Building Healthier Communities is our Be The First initiative. Launched in 2016 to help deliver the nation's first tobacco-free generation, we’ve reached more than 9 million youth with smoking prevention initiatives, awarded more than $30 million in grants to organizations focused on youth tobacco-use prevention, and helped more than 200 college campuses advocate for, adopt and implement smoke- and tobacco-free policies across the country.

Most recently, Be The First has turned its attention to supporting the expansion of effective programs to help thwart the significant rise in youth e-cigarette use, including a $10 million commitment in 2019 to support youth smoking and e-cigarette prevention strategies and education delivered in classrooms, by clinicians and in communities across the United States.

To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.
 

The Civic 50 logo
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
0

Inspiring Our Colleagues to Protect the Planet

Inspiring Our Colleagues to Protect the Planet
Bottom of the article
06.06.19

Our colleagues care deeply about the health of the planet and support our sustainability efforts through volunteerism and every day actions to embed sustainability at home and at work. Their passion to create a healthier, more sustainable planet, along with their insights and ideas, have helped ignite some of our key initiatives.

Cleaning Up Our Coastline

CVS Health is a proud partner of Ocean Conservancy and is a member of the Trash Free Seas Alliance. Through our partnership and colleague participation in the International Coastal Cleanup, we have helped remove more than 2 million pieces of tobacco-related trash from coastlines in 2018. Cigarettes butts are the most commonly found items littering our shorelines, and hundreds of CVS Health colleagues across the country joined cleanup events in their local communities to support these efforts.

Going Green through Action and Education

To inspire our colleagues to make more sustainable choices on a daily basis, we established a 2020 target for colleagues to log 10,000 green actions on our online volunteer portal, CVS Health Community Crew. Green actions, such as recycling at home, turning off water while brushing teeth or switching to online bill pay, reduce personal environmental impacts. Since establishing this target, colleagues have logged more than 6,000 green actions in Community Crew. Collectively, colleague green actions have saved 3 million gallons of water, avoided 224,000 metric tons of carbon emissions, saved 225,000 kilowatts of energy and avoided 45,000 pounds of waste.

Our GreenTeam Colleague Resource Group (CRG) promotes awareness, provides education and works to make environmental sustainability a relevant part of every colleague’s role and responsibility. Today, the GreenTeam has more than 1,000 members across the country, a 45-percent increase over 2017, and continues to grow.

To learn more about the ways we’re working to protect our planet, read our 2018 Corporate Social Responsibility Report.

To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

Hide Media Contacts (Sidebar)
No
Article
"Likes" Count
0

Expanding Preventive Care through Project Health

Expanding Preventive Care through Project Health
Bottom of the article
05.28.19

Our Project Health campaign connects multicultural communities with large numbers of uninsured or underinsured residents to no-cost comprehensive health assessments that detect early risks for chronic conditions. 

Since its founding in 2006, Project Health has delivered more than $127 million in free health care services to nearly 1.7 million Americans. These screenings are often how an estimated one-third of attendees first become aware of a health concern or condition.

As part of Building Healthier Communities, we are expanding Project Health to reach more underserved and underinsured communities. Our goal is to reach 180 million people in 16 U.S. markets and Puerto Rico, for a projected consumer value of $8.5 million. 

So far in 2019 our progress toward that goal has included the kick-off of Project Health events statewide in California. Events are taking place throughout 2019 in Los Angeles and during select months in San Francisco, Sacramento and San Diego. Additionally, we expanded Project Health screenings across the greater Houston, Texas, area during the month of April.

The expansion is also doing more to screen for the social determinants of health, including family, education, housing and access to fresh food. Project Health participants who receive abnormal screenings are referred to treatment and advised on follow-up care. For uninsured and underinsured patients, we provide a directory of low- and no-cost primary care options. We also offer an Individual Health Access Plan with an explanation of screening results, including a comparison to target numbers, and nutrition and fitness suggestions. 

More than 87 percent of patients who attend Project Health events report following up with their primary care physician and were significantly more likely to proactively discuss their blood pressure, BMI and blood sugar levels.

For a full calendar of our Project Health events, please visit cvs.com/projecthealth.

To learn more about the ways we’re positively impacting the communities we serve, through Project Health and our other programs and initiatives, read our 2018 Corporate Social Responsibility Report.

To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

Hide Media Contacts (Sidebar)
No
Article
"Likes" Count
1

Increasing Accessibility and Affordability through MinuteClinic

Increasing Accessibility and Affordability through MinuteClinic
Bottom of the article
04.18.19

As the largest provider of walk-in clinics in the country, we are continuously innovating to improve the patient experience and expand MinuteClinic services. Today, more than 50 percent of the U.S. population lives within ten miles of a MinuteClinic. Offering evening and weekend hours, and with most services costing less than $100 — as much as 90 percent less than urgent-care centers and hospital emergency departments — millions of patients depend on us for accessible and affordable care.

Expanding Our Reach through Virtual Care

In 2018, we took an important step forward to reach more people with the expert care provided by MinuteClinic. In partnership with telehealth leader Teladoc, we introduced our MinuteClinic Virtual Care platform to provide patients with quality, convenient care via a mobile app or desktop computer.

The service connects patients, ages 2 years and up, to certified health care providers through video-enabled consults to address minor illnesses, injuries and skin conditions. Consults are $59, less than the average in-person doctor visit, and available 24 hours a day, seven days a week. Based on the initial consult, a Video Visit may lead to a subsequent in-person appointment. Unlike most telehealth providers, MinuteClinic can connect patients to a store location, seamlessly extending services within the same system.

By the end of 2018, the MinuteClinic Virtual Care program was available in 18 states and the District of Columbia. We plan to implement the program in every state where telehealth is permitted, and the services will be covered through insurance later this year.

Ensuring Care for Our Veterans

The comprehensive health care services provided by MinuteClinic positions CVS Health to make a meaningful difference in the lives of America’s 19-million veterans. To provide our nation’s heroes with the high-quality, convenient care they deserve, we have invested in a strategic partnership with the U.S. Department of Veterans Affairs (VA) since 2016.

Through the CVS Health-Veterans Administration program, veterans can contact a VA-run triage help line and, when clinically appropriate, have the option to receive care at participating MinuteClinic locations. Additionally, MinuteClinic is able to make the full record of medical services provided available to the VA following the visit. These programs have served more than 3,500 veterans over the last three years.

In 2017, we set a new Corporate Social Responsibility performance target to form partnerships with five VA health care systems by 2022. In 2018, we built upon our footprint of Phoenix, Arizona, and Northern California, launching pilots in Santa Clarita, California, and Corpus Christi, Texas. We were also proud to support the enactment of the VA Mission Act, which enhances veteran access to community care through the VA.

Responding to Community Health Care Needs

We are constantly expanding MinuteClinic offerings to address the specific health care needs of all the communities we serve.

In 2018, we:

  • Increased focus on prevention and management of chronic care, including diabetic retinopathy to prevent disease progression among customers who have diabetes. We also expanded abilities for more in-clinic tests to support the management of chronic disease and medication adherence.

  • Identified 66 MinuteClinic locations near universities and colleges where we will expand services to deliver high quality care to college-aged adults, including expanded sexual and women’s health services and age-appropriate screenings and counseling services.

  • Piloted Flublok®, a new influenza vaccine that does not use eggs, antibiotics or live influenza virus, at 100 MinuteClinic locations. We administered an estimated 4,000 Flublok shots to patients.

  • Expanded our efforts to administer the mainstream flu shot to children, reaching nearly 13,000 toddlers aged 18 to 35 months.

  • Shared vaccination information with 16 state immunization registries to advance public health.

To learn more about the ways we’re positively impacting the communities we serve, through MinuteClinic and beyond, read our 2018 Corporate Social Responsibility Report.

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
0

Our Opioid Response Strategy

Our Opioid Response Strategy
Hidden (not displayed)
04.04.19

Our expansive reach, expertise and access to local communities has uniquely positioned us to help address prescription misuse and abuse with an enterprise-wide approach. In 2018, we continued to expand our efforts through a variety of programs and initiatives, including education, safe prescription drug disposal, advocacy and collaboration with partners. 

To learn more about our efforts to address opioid misuse and abuse, read our 2018 Corporate Responsibility Report or visit Our Opioid Response.

Our Community Commitments

Through our company and the CVS Health and Aetna Foundations, we make strategic investments to support health care access in local communities, including work to mitigate and prevent prescription drug abuse.

Our community-level work in 2018 included:

  • Continued partnership between CVS Health Foundation and the National Association of Community Health Centers to provide grants to 12 additional community health centers

  • Extension of our philanthropic efforts through the Aetna Foundation, which provides state and community-based grants to address opioid abuse nationally.

  • Expansion of our Pharmacists Teach prevention education program to provide curriculum to CVS Caremark members and to reach parents in 26 new states.

Patient- and Member-Focused Prevention

Our opioid abuse prevention efforts reached patients and members in 2018 through:

  • The implementation of enhanced opioid utilization management for our CVS Caremark clients, who represent 94 million member lives.
  • Strengthened counseling for CVS Pharmacy patients filling their first opioid prescription, and new training for retail pharmacists on medication assisted treatment (MAT), so that they are able to provide the best care for patients struggling with opioid-use disorder.
  • Expansion of our safe medication disposal program, adding 750 units in CVS Pharmacy locations and continued work with The Partnership™ at Drugfree.org to make drug collection units available to law enforcement agencies.
  • Plans to expand Aetna’s 2018 pilot program, “Guardian Angel,” which provides Aetna members who recently experienced an opioid overdose with support from a clinician, specializing in substance use disorders.

Continuing Our Best-In-Class Governance and Our Public Policy Work

Overseeing our opioid-related efforts is our Board of Directors, which is committed to ensuring that we are developing solutions to prescription opioid abuse. And within our Board of Directors, our Medical Affairs Committee is taking on a broader scope of responsibilities, including matters related to opioid safety.

We are also working to make a difference in our communities by advocating for legislation that addresses opioid misuse and abuse. Across the country, we’re collaborating with community leaders, policymakers, law enforcement and health care professionals to expand opioid education, encourage safe prescription drug disposal and advocate for new policies that tackle this public health challenge. We’ve also advocated to be able to offer access to naloxone, the lifesaving opioid overdose-reversal drug, without a prescription to CVS Pharmacy patients in 48 states. 

Hide Media Contacts (Sidebar)
No
Article
"Likes" Count
0

Strengthening Our Commitment to Ethical Sourcing Across Our Supply Chain

Strengthening Our Commitment to Ethical Sourcing Across Our Supply Chain
Bottom of the article
03.28.19
The Responsible Factory Initiative logo

Our purpose of helping people on their path to better health doesn’t just apply to our patients, customers and clients — it also means ensuring a safe working environment for not only our employees, but for our suppliers worldwide.

To demonstrate this commitment, CVS Health recently became the first health care retailer to join the Responsible Factory Initiative (RFI), an initiative of the Responsible Business Alliance (RBA), the world's largest industry coalition dedicated to corporate social responsibility in global supply chains. Through the partnership, RFI will provide a set of tools — including online classes in multiple languages — to our suppliers and factories to support continuous improvement of social, environmental and ethical conditions.

Part of CVS Health’s Ethical Sourcing and Customs-Trade Partnership Against Terrorism (CTPAT) program, the RFI trainings will assist our global suppliers and factories in addressing findings from their audits and facilitate the implementation of more robust internal management systems.  The training offerings focus on some of the most critical risks in supply chain manufacturing including: health and safety, chemical management, environmental sustainability, recognizing forced labor and corrective action planning.

The RFI was launched in 2018 to provide a unifying architecture for RBA factory-level tools and programs that meet the needs of suppliers and factories at varying levels of responsible sourcing program maturity. The RBA has been developing tools and programs for over 10 years to measure and improve workplace corporate social responsibility performance.

The Responsible Factory Initiative logo
Hide Media Contacts (Sidebar)
No
Article
"Likes" Count
0