Heart At Work: Helen Volf

Bottom of the article

During the early months of COVID-19, Karen, a Type 1 diabetic patient called her CVS Pharmacy in tears, afraid she couldn’t get her life-saving insulin. Pharmacist Helen Volf diligently went to work to resolve the issue. Months later when Helen and Karen finally met there were tears again, but this time, tears of gratitude. Watch the video. 

Thank you, Helen. Your concern and follow-through for your patient provided relief when it was desperately needed. #CVSHeartAtWork  

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
7
Display Hero
Off
Programs
Audience

Heart At Work: Nancy Simonelli

Bottom of the article

Bill Steel, an 83-year-old living in The Villages, a 15,000-person retirement community in Lady Lake, Florida, likes a lot of things about his local CVS Pharmacy. It’s clean and well stocked. That makes for one-stop shopping instead of multiple trips elsewhere – especially important since he’s in the most vulnerable age group for COVID-19 and Florida has seen a huge resurgence of cases in recent weeks. 

“CVS Pharmacy prices are competitive to what I pay at the supermarket. I use my ExtraCare card and that saves me too,” explains Bill, who visits two to three times weekly. “The staff is always friendly and helpful and Nancy always takes time to talk.” 

Nancy is Nancy Simonelli, a retail store associate who has been a CVS Health colleague for more than 20 years. She knows Bill and many other customers by their first name and makes sure their shopping trips include friendly small talk. A fellow retiree and member of the community, she understands that for some seniors those quick chats may be the only conversation they have that day.   
   
“They’ll come in for their medications, talk to the pharmacist, and then visit with us,” Nancy says. “They’re glad to see you and you’re glad to see them.” 

Those small interactions can make a big difference. Many seniors, especially since the COVID-19 pandemic began, are dealing with social isolation, a condition studies have shown can be as harmful as smoking 15 cigarettes a day. 

As Christopher Ciano, President of Medicare for Aetna, reminds us, it’s even more important that our aging loved ones don’t feel they’re alone during this time. 

Nancy understands. A New Jersey native, she moved to Central Florida with her husband after retiring and knows the community.  She understands customers, like Bill, may have lost a spouse and do their own shopping. Family may live far away. 

“I’ll learn about their children and grandkids.” Sometimes she’ll hear a familiar accent and ask, “What part of New Jersey are you from?” 

Like other CVS Pharmacy locations, things have changed. Colleagues and customers alike are required to wear masks. Where once there was a handshake, or a pat on the back, now there are air high-fives.  

What hasn’t changed is colleagues like Nancy and the social connection their friendly chats provide customers like Bill. Thank you – and a big “air high-five” – for bringing your heart to work, Nancy. 
 

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
4
Display Hero
On
Campaign
Programs
CSR Pillars
Locations
Audience

Heart At Work: Motria Lusk

Bottom of the article
"When our patients are lost, it is our job to help them find their way to better health," says Pharmacist Motria Lusk

Ten years ago, Jennie and Eric Maike’s three-month-old son Christian had open heart surgery. They were discharged from the hospital with six prescriptions and were at a loss for how to give Christian, who has Down Syndrome, the correct dosages.

Jennie explains, “I realized the dosages were in milligrams, not milliliters.  Exhausted and scared, I went to our CVS Pharmacy for help. Pharmacist Motria Lusk converted all of the dosages for me. I can’t even begin to tell you the emotional state I was in. Motria was my saving grace that day.” 

With Christian’s health issues, there are many times Jennie’s been nervous about his medications or she needs help determining insurance coverage. She is so grateful for Motria and her team in Sylvan Lake, Michigan, that she has twice sent emails of appreciation to CVS.

A family photo of Noah, Eric, Jennie and Christian Maike.
The Maike family appreciates its CVS Pharmacy team. From left, Noah, Eric, Jennie and Christian.

In response, Motria says, “Jennie is my hero. She is so calm. She never complains and has tremendous courage. She puts a smile on my face.” 

A few years ago, Jennie was diagnosed with breast cancer. “Again, I go to my pharmacy with a handful of prescriptions after my first oncology appointment. I remember handing them to Motria, she read them, and walked out from the counter to hug me. I tear up thinking of her kindness,” Jennie recalls.

Motria noticed that the combination of new medications would create an issue with one of Jennie’s current prescriptions. Jennie admits she had forgotten to tell the oncologist about this medication. Jennie adds, “If Motria hadn’t noticed, it could have caused some nasty complications. I know this is the job of a pharmacist, but the way Motria makes her customers feel is just incredible.”

Motria insists this is how she, Pharmacy Manager Helene Little and all the pharmacists and pharmacy techs at her store treat every patient. 

Helene explains, “Motria is very nurturing toward our patients and our techs. We always explain to the techs why people may act a certain way and why we do certain things in our jobs. We are a team and a family.”

“When our patients are lost, it is our job to help them find their way to better health,” Motria concludes.

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
4
Display Hero
Off
Campaign
Programs
CSR Pillars

Heart At Work: Victor Hendrix

Bottom of the article

“Every time we leave CVS, I realize that one of the employees has taken time to talk with me and help me. I use these as teaching moments for my teenage sons. I point out that they can have a positive impact on others through a few simple words,” explains Erika Page White, a TV actress and stay-at-home mom.

About six months ago she met Victor Hendrix, a cashier in Store #6394, located in Brentwood, Tennessee. She says, “I couldn’t find my $5 coupon. I went to the ExtraCare coupon center and couldn’t work it. Seeing that I was stressed, Victor helped me. His calmness made me calm.”
Erika describes, “Victor is super joyful and so kind in greeting everyone. He and his co-workers have become a part of our community and this makes me feel comfortable.”

Store manager Sean Bock says, “Victor is outgoing, bubbly and never seems to have a bad day. He brings a smile to everyone’s face.”

Victor was shocked when he learned that someone tweeted about him to CVS Health. “He deserves the recognition,” adds Sean. “So we gave him a little party at work with balloons and everything. Customers know him by name, and he knows all of them by name, too. When Victor is working, the shift is always more upbeat.”

TV actor Erika Page White, pictured with her son, Justin, husband, Bryan, and son, Jackson (left to right).
"CVS thank you for being a light in our community,” says TV actor Erika Page White, pictured with her son, Justin, husband, country artist, singer, songwriter, Bryan White and son, Jackson (left to right). Photography by Daniel C. White Photography

Victor joined what has become the CVS Pharmacy family about 36 years ago. He was a cashier with SuperX, which was purchased by RevCo and is now CVS Pharmacy. “I was surprised to learn about Erika’s tweet. What she said about me is just how I treat everyone. It did make me feel good that someone took the time to appreciate me, and that my manager and team gave me a party in the store.”

Erika asked about the source of Victor’s joy. He explained, “My joy and caring come from my heart, from God and my mother. She was a strong believer in God and always told me to trust in God. She also said to treat people the way they should be treated.”

“We are big CVS fans. We use it as our one-stop shopping. From snacks for my teenagers who play sports, to beauty products for me, and the drive-thru is super helpful. We also greatly appreciate the follow-up messages about our prescriptions. CVS thank you for being a light in our community,” Erika concludes.

Victor Hendrix, store cashier at CVS Pharmacy.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
5
Display Hero
On
Programs
CSR Pillars
Narrative themes

CVS Health to hire hundreds of new jobs across Arizona

Top of the article

Pharmacy Technician role is in high demand

WOONSOCKET, R.I. — In anticipation of the increased demand for influenza vaccinations and the likely ongoing presence of COVID-19 this fall, CVS Health (NYSE: CVS) announced today the hiring of approximately 300 new jobs throughout Arizona over the coming months.

The new roles are seasonal and for part-time and full-time licensed pharmacy technicians at CVS Pharmacy locations. The positions will be filled as soon as possible. Some seasonal employees will have the opportunity to apply for or be promoted into permanent roles with the company.

Working under the direct supervision of a licensed pharmacist, pharmacy technicians process prescriptions, dispense medications, provide information to customers or health professionals and perform administrative tasks. They also are vital to administering the COVID-19 test at CVS Pharmacy's 93 drive-thru testing sites across Arizona to help curb the spread of the virus and expand access to care, particularly in underserved neighborhoods.

"Additional team members typically are needed every fall flu season," said Tobin Zdarko, Region Director, CVS Pharmacy. "However, we are estimating a much greater need for pharmacy technicians this year given the anticipated rise in demand for flu shots and other immunizations, along with the continued presence of COVID-19 in the community. These jobs offer Arizona residents a rewarding career opportunity, with flexible hours, advancement potential and a supportive environment while helping people on their path to better health."

The influx of new jobs comes at a time of record-high unemployment rates across Arizona and nationwide due to the coronavirus.

"This expansion by CVS Health is an important addition to the state's health care community and will further strengthen efforts to keep Arizonans safe and healthy," said Governor Doug Ducey. "We thank CVS Health for its ongoing commitment to our state, and for investing in hundreds of jobs in Arizona."

To be hired, applicants must have obtained at least a technician in training license. This certification is valid for up to three years, by which time the trainee is required to pass the Pharmacy Technician Certification Board (PTCB) exam to remain a technician.

Interested job seekers can go to cvs.jobs to apply.

Information on steps CVS Health has taken to address the COVID-19 pandemic, including support for health care providers and clinicians facing financial and administrative strain, is available at the company's frequently updated COVID-19 resource center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media Contact

Monica Prinzing
831-241-8294
PrinzingM@aetna.com

Hide Media Contacts (Sidebar)
No
Press Release
Hide Share
Off
"Likes" Count
1
Display Hero
Off
Locations
Audience

Heart At Work: Janeika Knight

Bottom of the article

Aetna HealthSpire sales manager Janeika Knight finds great fulfillment managing a team of 10 who assist Medicare beneficiaries. She’s also a National Guard medic on the frontline who supports the state of Tennessee by conducting crucial COVID-19 testing in underserved rural communities.

Thank you, Janeika, for bringing your heart to work as a respected and caring manager and for aiding your country at a time when it needs you most. #CVSHeartAtWork

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
4
Display Hero
Off
Assets
Programs
CSR Pillars
Audience
Narrative themes

Job training for underserved communities in Cleveland

Job training for underserved communities in Cleveland
Bottom of the article

People in underserved communities often have trouble getting the job skills they need to find stable employment. That’s why CVS Health launched the Workforce Innovation and Talent Center in Cleveland. The Center provides hands-on training and other resources – like transportation, childcare and housing – to help people find meaningful employment in the health care industry. By helping keep people financially healthy, CVS Health is also helping to build healthier communities across the country.


Workforce Innovation Center’s support takes single mom from homeless to hopeful

In this episode’s podcast, we meet Carrie Robinson, who is a 28-year-old single mom living outside of Cleveland, Ohio. She’s a pharmacy technician — but not too long ago, she and her five kids found themselves homeless. She shared her story about how CVS Health’s Workforce Innovation and Talent Center changed her life. The centers provide people in under served communities with the training, resources and support network they need to be successful. Like Carrie.

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
1
Display Hero
Off
Assets
Locations
Audience
Heart At Work™, #CVSHeartAtWork. Anthony Cocuzza, Store Manager, New York, NY.

Heart At Work

Celebrating our CVS Health® heroes

Every day, CVS Health heroes across the country bring their hearts to work to help people on their path to better health. They share a smile, an assuring voice, a helping hand. They are your neighborhood pharmacists, store managers, MinuteClinic® providers and so many more.

Read their stories, watch their videos, and celebrate our amazing heroes along with us.

The sounds of CVS Health hearts at work

Do you hear it? It’s part of our colleagues’ everyday routine, but it’s far from ordinary. Listen closely. It’s a sound we’ll never take for granted.

bc_video 6150360543001 KHev95abI tpm-plugin-2apixwqe-6150360543001
Helen Volf

Recognizing our heroes

Do you know a CVS colleague who brings their heart to work to help people on their path to better health? We want to hear from you.

Nominate a colleague

Coronavirus is here, and we stand ready to help.

We encourage you to visit our COVID-19 resource center to learn more about what we are doing to help you manage your health during this time.

Learn more

Heroes2Careers military hiring program

CVS Health recognizes the value of military service and appreciates our nation’s veterans’ unparalleled skills and experience, and we are proud of our longstanding tradition of hiring qualified veterans and military spouses.

Our Heroes2Careers program is dedicated to hiring those who have served our country while executing on our commitment to build an inclusive, diverse workforce. The program provides a bridge to careers for military and the military-connected community by:

Conducting recruiting activities that help veterans and military spouses understand the opportunities available to them at CVS Health, and share how the skills they’ve gained while in uniform can translate to job functions and/or leadership positions.

  • Collaborating with the military community, community-based services and educational organizations to establish relationships and share best practices.

  • Educating teams across our organization about the benefits of recruiting and hiring veterans, as well as facilitating the military to civilian career transition.

  • Providing ongoing mentoring, performance management and assistance to help these individuals advance their careers within our organization.

  • Offering the VALOR support network, our colleague resource group that is focused on helping veterans.

cvs heart

“As a new generation of service men and women come home, we owe them every opportunity to live the American Dream that they helped to defend.”

David Casey, Vice President, Workforce Strategies, CVS Health; U.S. Marine Corps Veteran

​​​​​​Recruiting at Fort Bragg

Heroes2Careers also represents our investment in the CVS Health Talent Connect Center (TCC) at Fort Bragg, North Carolina, an innovative employment and training facility dedicated to helping veterans, Guard and Reserve members and their families transition from military life to private sector civilian careers. The TCC is part of the Career Resource Center, which combines state-of-the-art technology with hands-on support to help veterans and their spouses throughout the human resources process, from writing a resume and conducting virtual interviews to speaking with leaders of various departments to learn about the many opportunities within the company.

Opportunities abound

Visit our Careers section for more information about the many career opportunities available to veterans and their spouses.

A female and male colleague collaborating in a common area at CVS Health’s headquarters.

myCVS Journey

CVS Health is a national leader in building partnerships that prepare youth for the world of work, school, and life success. At the core of this work is myCVS Journey Pathways to Health Care Careers, a nationally recognized program that introduces students of all ages to career opportunities in:

  • Pharmacy Services

  • Professional Management

  • Medical and Nursing

  • IT, Analytics, and Engineering

This STEM-enriched program is designed to engage young people (aged 5 to 24) in age-appropriate awareness, exploration, and preparation for health care careers. This school-to-career model begins in elementary grades and continues through high school with opportunities to learn about careers with CVS Health in pharmacy, professional management, nursing, and information technology. 


Building careers across the country

With more than 320 active youth partnerships across the country, we are able to provide:

  • On-the-job training and skills building

  • School-based career days

  • Work-based learning programs

  • Exploration of post-secondary educational opportunities

  • Interview training and resume assistance


Getting involved

School or community-based organization representatives
If you are a school or community-based organization representative interested in CVS Health’s myCVS Journey partnership opportunities for your students, please contact the Workforce Initiatives team to be connected with your local CVS Health representative.

Students
If you are interested in participating in the myCVS Journey program, please contact your school or community-based organization’s representative.

Download the myCVS Journey program brochure for more information.