Aetna Medicare waives out-of-pocket costs for telehealth services

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Aetna, a CVS Health company, will waive out-of-pocket costs for in-network primary care and specialist telehealth visits for all Individual and Group Medicare Advantage plan members through September 30, 2020.

“While seniors are encouraged to stay home to limit their exposure to COVID-19, that doesn’t mean they have to forego medical care during the pandemic,” said Christopher Ciano, President of Aetna Medicare. “It’s important our Medicare members continue getting essential preventive and primary care to keep small problems from becoming big ones. To help with this, Aetna Medicare is continuing to take steps to remove barriers to care and make care more affordable for our members.”

This action is in addition to the cost-share waivers we announced on May 13:

  • Waiving member out-of-pocket costs for all in-network primary care visits, whether done in-office or via telehealth, for any reason, for all Medicare Advantage plan members through September 30, 2020.

  • Extending all member cost-sharing waivers for in-network telehealth visits for outpatient behavioral and mental health counseling services for all Medicare Advantage plan members through September 30, 2020.

We are closely monitoring the progress of the pandemic, federal and state policies and the associated impact on our members, customers and providers. We’ll continue to adjust our policies, as appropriate, to ensure access to care.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We’re evolving based on changing consumer needs and meeting people where they are, whether that’s in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings — from HealthHUB® locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions — are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we’re transforming health at www.cvshealth.com.

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DuPage Medical Group and Aetna team up to expand value-based Medicare Advantage coverage in Chicagoland

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CHICAGO, IL. — Aetna, a CVS Health Company (NYSE: CVS), announced today an agreement to provide members enrolled in Aetna Medicare Advantage plans access to DuPage Medical Group (DMG) providers in DuPage, Kane and Will counties in Illinois.

Under the agreement, 50,000 Aetna Medicare Advantage members now have access to more than 100 DMG locations, along with approximately 250 primary care and 500 specialty care physicians in the Chicagoland area.

“Aetna is committed to improving access to care for our members. Through our collaboration with DuPage Medical Group, one of the largest independent provider groups in the Upper Midwest, thousands of Aetna Medicare Advantage plan members now have access to vital health services from physicians who will help Medicare beneficiaries on their path to better health,” said Gregg Kimmer, Chief Medicare Officer and general manager for Aetna Great Lakes Individual Medicare Advantage plans.

As a proactive leader in providing high value compassionate care to patients, DMG offers a range of outpatient services including diagnostic imaging, colonoscopies, cardiac, orthopedic and additional surgical procedures in both office and ambulatory surgical center settings.

About Aetna

Aetna, a CVS Health business, serves an estimated 34 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental and behavioral health plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna's customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, visit www.aetna.com and explore how Aetna is helping to build a healthier world.

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. Plan features and availability may vary by service area. Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Aetna. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change. The provider network may change at any time. You will receive notice when necessary. Other physicians/providers are available in our network.

About DuPage Medical Group

DuPage Medical Group (DMG) is the largest independent, multi-specialty physician group in Illinois with more than 750 primary care and specialty care physicians in over 100 suburban Chicago locations. For 20 years, DMG has focused on making healthcare better for its patients and communities by offering high quality, compassionate healthcare. As a physician-led organization, DMG’s physicians work together – utilizing leading-edge technology and innovative treatment options – to ensure that each patient receives accessible and efficient healthcare. For more information, visit www.dupagemedicalgroup.com.

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Shannon Dillon
DillonS@aetna.com
832-344-8245

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Aetna Better Health announces Medicaid contract award in West Virginia

Aetna Better Health announces Medicaid contract award in West Virginia
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CHARLESTON, West Virginia — Aetna Better Health of West Virginia, a CVS Health company (NYSE: CVS), today announced that the West Virginia Department of Health and Human Resources (DHHR) has awarded the company a statewide Medicaid contract through the Mountain Health Trust managed care program. The Mountain Health Trust program serves most Medicaid eligible groups, including Temporary Assistance for Needy Families (TANF), pregnant women, Children with Special Health Care Needs (CSHCN), Supplemental Security Income (SSI), the West Virginia Health Bridge Medicaid expansion population, and beginning in early 2021, the West Virginia Children's Health Insurance Program (WVCHIP).

Aetna Better Health has been committed to providing quality care to Medicaid beneficiaries in West Virginia for more than 23 years. Last November the company was awarded the sole contract for the state's new Mountain Health Promise program. Through this program, Aetna Better Health provides physical and behavioral health managed care services on a statewide basis to more than 20,000 children and youth in the foster care system and individuals receiving adoption assistance.

"Providing high-quality health care to our members is critical to our mission. As a company with a long history of caring for West Virginians, we are proud to serve Medicaid beneficiaries in all 55 counties across the state," said Todd White, CEO, Aetna Better Health of West Virginia. "We remain committed to our strong partnerships with the state, our providers, and community-based organizations to deliver on our goal of providing better health outcomes to our valued members."

Aetna Better Health of West Virginia currently serves 160,000 members across the state through the Mountain Health Trust and Mountain Health Promise managed care programs. The new Mountain Health Trust contract term begins July 1, 2020 and runs through June 30, 2021.

About Aetna Medicaid

Aetna Medicaid Administrators LLC (Aetna Medicaid), a CVS Health business, has over 30 years of experience managing the care of the most medically vulnerable, using innovative approaches and a local presence in each market to achieve both successful health care results and effective cost outcomes. Aetna Medicaid has particular expertise serving high-need Medicaid members, including those who are dually eligible for Medicaid and Medicare. Currently, Aetna Medicaid owns and/or administers Medicaid managed health care plans under the names of Aetna Better Health and other affiliate names. Together, these plans serve approximately 2.4 million people in 16 states, including Arizona, California, Florida, Illinois, Kansas, Kentucky, Louisiana, Maryland, Michigan, New Jersey, New York, Ohio, Pennsylvania, Virginia, West Virginia, and Texas. For more information, see www.aetnabetterhealth.com.

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Leigh Woodward
860-900-6058
woodwardl1@aetna.com

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Fighting COVID-19 with your wearable

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Attain by Aetna℠

Our partnership with Scripps Research uses data from wearable devices to combat viral illnesses

The use of wearable technology has more than tripled in the last four years.https://newsroom.accenture.com/news/accenture-study-finds-growing-demand-for-digital-health-services-revolutionizing-delivery-models-patients-doctors-machines.htm Now scientists are hoping to harness information from this technology to combat the coronavirus pandemic.

Our app, Attain by Aetna℠ developed for eligible Aetna members and launched last year in collaboration with Apple, provides everyday health tips and challenges on basic topics like sleep, nutrition, mindfulness, stress and activity. And with the user's consent, the app shares encrypted sensor data collected by your Apple watch with Aetna.

That shared data lets CVS Health provide messages to those members at key moments that can help them improve their health — for example, adhering to their medication routine, or providing information about affordable sites of care nearby that might be more appropriate than an emergency room.

“Over 92% of participants claim that Attain is helping them get healthier, and that is leading to early indications of better health outcomes and lower medical costs for the members.” — Ben Wanamaker, VP of Analytic Products, CVS Health
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A way to contribute to the fight against COVID-19

Now, Attain is joining a wider circle of participants by working with Scripps Research on DETECT (Digital Engagement and Tracking for early Control and Treatment) a study built off the platform Scripps Research uses for often cited 2020 flu research.

“Researchers will work with numerous partners in the digital health industry, including Fitbit, to understand if tracking individualized changes in heart rate, activity and sleep can provide an early indication of viral infections,” explains Jennifer Radin, PhD, an epidemiologist at Scripps Research.

We will be notifying current users of Attain of the opportunity to take part via in-app notifications but anyone who wears an Apple watch, Fitbit, Garmin or other wearable device can participate. Interested employees can learn how to take part in the study by visiting the DETECT study website reading an overview of the study and downloading the MyDataHelps™ mobile app.

By consenting to donate personal data, participants can not only take control of their own health, but also help public officials potentially prevent the outbreak of viral respiratory illness within their communities.

“Partnering with a credible, rigorous research institute like Scripps Research is one modest way to help us better understand and track this pandemic and maybe be better prepared for future ones,” adds Ben.

Download Attain by Aetna from the Apple® App Store today and start hitting your goals, earning rewards and forging your path to better health.You must be an Aetna® commercial medical member. You need to be at least 18. You need an iPhone®. Other eligibility and participation requirements, including certain state restrictions and exclusions, may apply.

Visit the Attain by Aetna website for more information and details.

Attain by Aetna℠
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CVS Health extends cost-sharing waivers and announces new action to support Aetna members during the COVID-19 pandemic

CVS Health extends cost-sharing waivers and announces new action to support Aetna members during the COVID-19 pandemic
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Now covering out-of-pocket costs for primary care services for Medicare Advantage members

WOONSOCKET, R.I. — CVS Health (NYSE: CVS) today announced it is extending a range of cost-sharing waivers and benefits to help Aetna members access the care they need during the COVID-19 pandemic. 

“We recognize the unique role we can play in addressing the pandemic and protecting people's health,” said Karen S. Lynch, Executive Vice President, CVS Health and President, Aetna Business Unit. “We remain committed to helping our members get the care they need without the added worry of wondering how they will pay for it. We’ll continue to invest in efforts that support our members’ physical and mental wellbeing, letting them know they are not alone during this crisis.”

For members of Aetna-insured Commercial, Medicare Advantage and applicable Medicaid plans, the company is extending all member cost-sharing and co-pay waivers for inpatient admissions for treatment of COVID-19 or health complications associated with COVID-19. Additionally, given the escalating mental health crisis resulting from or amplified by the pandemic, Aetna is extending all member cost-sharing waivers for in-network telemedicine visits for outpatient behavioral and mental health counseling services. These actions, which were scheduled to expire on June 1, 2020, have been extended through September 30, 2020. Aetna will continue working with self-funded plan sponsors to provide options. 

The company is also taking additional steps to eliminate out-of-pocket costs for primary care services for Medicare Advantage members. Effective from today through September 30, 2020, Aetna is waiving member out-of-pocket costs for all in-network primary care visits, whether done in-office and via telehealth, for any reason, and encourages members to continue seeking essential preventive and primary care during the pandemic.

In addition to supporting members’ access to needed care, Aetna continues to focus on protecting patient access to medication. It has extended the following actions, which were scheduled to expire on May 15, 2020, through September 30, 2020:

  • Waiving early refill limits on 30-day prescription maintenance medications for all members with pharmacy benefits administered through CVS Caremark.

  • Continuing to encourage all members of Commercial, Medicare and Medicaid plans to take advantage of plan benefits for 90-day maintenance medication prescriptions.

Aetna continues to work closely with customers to offer flexible plan designs, including dental, and solutions to help reduce the financial burden many are facing today.

These announcements build on CVS Health’s overall efforts to help members, customers, providers and communities navigate through this public health emergency. More information on steps CVS Health has taken to address the COVID-19 pandemic is available at the company's frequently updated COVID-19 resource center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings – from HealthHUB® locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions – are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at https://www.cvshealth.com.

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Aetna Better Health announces Medicaid STAR Kids contract award in Texas

Aetna Better Health announces Medicaid STAR Kids contract award in Texas
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DALLAS — Aetna Better Health of Texas, a CVS Health company (NYSE: CVS), today announced the Texas Health and Human Services Commission (HHSC) awarded the company a STAR Kids Medicaid managed care contract in the seven-county Dallas service area. With this new award, Aetna Better Health will now serve the state's STAR Kids beneficiaries across the entire Dallas Ft. Worth Metroplex. Aetna Better Health's entry into the Dallas service area complements its ongoing, successful STAR Kids operations in the neighboring six-county Tarrant (Ft. Worth) service area, where it has served STAR Kids beneficiaries since 2016. More broadly, Aetna Better Health of Texas has covered Medicaid beneficiaries in the state since 2006, beginning with the state's separate STAR and CHIP programs in the Bexar and Tarrant service areas, which comprise a total of 14 counties across the state.

"Through our longstanding relationships with the State of Texas, our provider partners and community-based organizations, Aetna Better Health has provided Medicaid beneficiaries in Texas with access to quality care for more than 14 years," said Cheryl Harding, CEO, Aetna Better Health of Texas. "By expanding our footprint into the Dallas service area, we have an opportunity to help an additional 7,500 children and young adults in the STAR Kids program achieve better health outcomes."

STAR Kids is a Texas Medicaid managed care program that serves children and young adults (ages 20 and younger) who have disabilities. The program provides benefits such as prescription drugs, hospital care, primary and specialty care, preventive care, personal-care services, private-duty nursing, and durable medical equipment and supplies. Children and young adults who receive additional services through the Medically Dependent Children Program (MDCP) waiver receive those MDCP services through the STAR Kids program.

Aetna Better Health of Texas currently serves 85,000 members across the state through the STAR, CHIP, and STAR Kids Medicaid programs. The STAR Kids expansion into the Dallas service area will bring an additional 7,500 enrollees to Aetna Better Health of Texas. The Dallas service-area STAR Kids contract is expected to become operational September 1, 2020 and runs through at least August 31, 2022.

About Aetna Medicaid

Aetna Medicaid Administrators LLC (Aetna Medicaid), a CVS Health business, has over 30 years of experience managing the care of the most medically vulnerable, using innovative approaches and a local presence in each market to achieve both successful health care results and effective cost outcomes. Aetna Medicaid has particular expertise serving high-need Medicaid members, including those who are dually eligible for Medicaid and Medicare. Currently, Aetna Medicaid owns and/or administers Medicaid managed health care plans under the names of Aetna Better Health and other affiliate names. Together, these plans serve approximately 2.4 million people in 16 states, including Arizona, California, Florida, Illinois, Kansas, Kentucky, Louisiana, Maryland, Michigan, New Jersey, New York, Ohio, Pennsylvania, Virginia, West Virginia, and Texas. For more information, see www.aetnabetterhealth.com.

Media contact

Leigh Woodward
818-395-0928
woodwardl1@aetna.com

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The right care, right now

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When Justin Steinman arrived at his Wellesley, Massachusetts office on March 4, he readied himself for a busy day. Although not yet extreme, confirmed COVID-19 cases reported by the CDC were rapidly emerging and had jumped overnight from 98 to 164 cases in the United States.

The forefront of telemedicine

At 11:00 AM, Justin’s phone rang.

On the line was Dan Finke, Executive Vice President, Commercial Business and Markets, Aetna.

He asked Justin to brainstorm ideas on how Aetna could respond to COVID-19, specifically around increasing access to care and ensuring cost would not stop any member from receiving a COVID-19 test or treatment.

Telemedicine was a no brainer.

“Aetna has long been a believer in telemedicine,” said Justin Steinman, vice president, Commercial Products, Aetna. “We quickly figured out a way to expand telemedicine access. By using telemedicine, we ensure our members get the care they need from home, thus helping to lower their potential exposure to COVID-19, and also reducing the exposure risk providers face.”

The right risks with members in mind

Forty-eight hours later, Aetna announced its plans to waive Commercial member co-pays for all telemedicine services through June 4, 2020. Medicare soon followed suit, waiving telemedicine co-pays for all Medicare Advantage members until further notice. The launch would not have been possible without at least a dozen teams such as Clinical, Service Operations, Network, Legal, Compliance, Actuary, and Digital, who collaborated seamlessly.

“Other insurance companies were announcing plans to waive member out-of-pocket costs for telemedicine visits related to COVID-19, but we decided to take it a step further,” Justin said. “We realized that waiving member out-of-pocket costs for all telemedicine visits — not just COVID-19 — was the right thing to do.”

Many Aetna providers are virtual enabled. Aetna members can identify if their doctor is seeing patients virtually by checking DocFind, which is Aetna’s online provider directory. Under current government regulations, doctors can even see patients using Skype or FaceTime. Aetna members can also do a virtual doctor visit through Teladoc®, an industry leader in telemedicine.

“Since we announced the telemedicine co-pay waiver, our Teladoc member visit volume has grown,” Justin said. “The large majority of those visits are for reasons other than COVID-19-related symptoms. Member feedback is that they appreciate the speed and convenience of telemedicine, particularly at a time when we’re all being encouraged to stay home.”

MinuteClinic Video Visits are an affordable cash pay option for people who do not have health insurance, with visits costing $59. Video Visits are also covered by most Aetna insurance plans.

“The best way to keep people healthy is through relationships,” Justin said. “Keeping people healthy requires collaboration between the member, their medical providers, and Aetna. “And right now, telemedicine is a huge component of building and maintaining that relationship.”

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New Aetna care packages help members recovering from COVID-19 to heal at home

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Being hospitalized with COVID-19 can be an intense and frightening experience, as patients and their families cope with the diagnosis and treatment and focus on the best path to recovery.

As the scope of the coronavirus pandemic continues to expand, Aetna is showing its commitment to help support and protect its members who have been through this experience with a new initiative focused on the healing process.

Aetna has developed Healing Better COVID-19 care packages that arrive to members’ homes within a few days once they are discharged from the hospital with a confirmed COVID-19 diagnosis.Distribution is dependent on recent hospital discharge for COVID-19 diagnosis and supply availability. As of April 15, more than 1,200 kits have been mailed.

“Patients are facing fear and uncertainty upon being discharged from the hospital; it can be difficult to keep track of everything that’s being communicated to them,” said Dr. Daniel Knecht, vice president, Health Strategy and Innovation. “Delivering these care packages directly to members’ doorsteps is an opportunity for us to go beyond what most people would traditionally expect from their health insurer, especially at such a vulnerable time.”

A COVID-19 care package, provided to members through the Aetna Healing Better program.

The packages include CVS Health store brand personal care items and informational content adapted from Centers for Disease Control and Prevention guidelines on how to best manage symptoms and prevent the spread of COVID-19. Additional resources include access to the Aetna COVID-19 microsite and emotional support, including information on the 24/7 Resources For Living crisis hotline.

“By partnering across the organization, we are pleased to provide in-demand CVS Health products that reflect our commitment to going the extra mile for the people we serve,” said Mike Wier, senior director, Omnichannel Merchandising, CVS Health.

A cross-functional collaboration between Aetna and CVS Health Marketing, Commercial Product, Strategy, and Clinical colleagues led to the creation of the care packages. The group led a proactive approach to reach members by taking into consideration immediate and long-term member needs. The program will continue for a limited time.

“We’re committed to helping members heal better,” said Justin Steinman, vice president, Commercial products, Aetna. “There are still so many unknowns about COVID-19, and we understand that for many people hospitalized with the virus, it’s not uncommon to worry about the road to recovery. The care packages won’t solve everything, but we’re hoping these deliveries help members focus on recovering.”

Aetna’s Healing Better COVID-19 care packages are an extension of the Healing Better program, which helps members who schedule hip or knee replacement surgery to prepare for the surgery and navigate recovery. Resources for this program include proactive outreach from care managers; personalized education on recovery resources such as assisted mobility devices; mental and physical health support resources; pain management options; and a pre-surgery care package.

Visit our COVID-19 resource center to learn more about how CVS Health is responding to the coronavirus.

A COVID-19 care package, provided to members through the Aetna Healing Better program.
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CVS Health announces actions to support health care providers and patients during the COVID-19 pandemic

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CVS Health today announced several steps to support Aetna-contracted health providers and their patients in response to the COVID-19 pandemic.

“We’re committed to helping providers, plan sponsors and our members navigate through this unprecedented time,” said Karen S. Lynch, President, Aetna Business Unit and Executive Vice President, CVS Health. “The actions we’re announcing today are designed to offer relief to our community of health care providers and clinicians facing financial and administrative strain, allowing them to focus on delivering high-quality patient care.”

Actions include:

  • Commitment to prompt and accurate claim payments. CVS Health and Aetna business continuity plans ensure timely and accurate payment of claims. Provider payments will continue to be made without disruption even while Aetna supports plan sponsors with financial flexibility through this challenging economic environment.

  • Helping hospitals prioritize COVID-19 patients. Aetna changed prior authorization requirements for post-acute care hospitals and long-term acute care hospitals nationally, helping hospitals and emergency rooms make room for more patients, especially those suffering from COVID-19.

  • Enabling greater capacity with healthcare providers. Aetna is streamlining its provider credentialing process so there can be more health care professionals caring for patients.

  • Enhancing telemedicine policies to enable more providers to visit patients virtually. Aetna reimburses all providers for telemedicine at the same rate as in-person visits including behavioral services, with the exception of some telephone-only services in commercial plans.

  • Ensuring full provider reimbursements for waived member cost-sharing for COVID-19 testing and treatment. Aetna will pay the amount of the cost-sharing the member would have ordinarily paid related to COVID-19 testing or inpatient treatment so there is no financial impact on the provider.

  • Providing behavioral health support. Frontline health care workers, first responders and other essential workers are playing a pivotal role helping individuals and communities through the pandemic. Resources for Living®, Aetna’s employee assistance program, is offering support to solve housing and childcare issues, facilitating group counseling and providing materials on the importance of self-care, safety, and mindfulness.

These steps build on previously announced efforts to help Aetna members access the care they need during the COVID-19 pandemic, including cost-sharing and co-pay waivers for diagnostic testing and telemedicine visits, in-patient treatment and expanding patient access to medications.

The company is providing the latest information on its response through its frequently-updated COVID-19 resource center.

Anyone presenting symptoms compatible with COVID-19 should contact their health care provider immediately.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings – from HealthHUB® locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions – are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at https://www.cvshealth.com.

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CVS Health announces cost-sharing and co-pay waivers for COVID-19-related treatment for Aetna members

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Additional steps include changes to help members access appropriate care and resources for members dealing with anxiety

WOONSOCKET, R.I. — CVS Health (NYSE: CVS) today announced it is waiving cost-sharing and co-pays for inpatient hospital admissions related to COVID-19 for Aetna’s commercially insured members, part of several additional steps to help members access the care that they need during the COVID-19 pandemic.

These announcements build on previous efforts focused on eliminating out-of-pocket costs and cost-sharing for diagnostic testing and telemedicine visits and on expanding patient access to medications.

“The additional steps we’re announcing today are consistent with our commitment to delivering timely and seamless access to care as we navigate the spread of COVID-19,” said Karen S. Lynch, President, Aetna Business Unit and Executive Vice President, CVS Health. “We are doing everything we can to make sure our members have simple and affordable access to the treatment they need as we face the pandemic together.”

Treatment waivers

Aetna, a CVS Health company, will waive member cost-sharing for inpatient admissions for treatment of COVID-19 or health complications associated with COVID-19. This policy applies to all Aetna-insured commercial plan sponsors and is effective immediately for any such admission through June 1, 2020.

Enabling expedited access to treatment

In states like New York and Washington with the strongest prevalence of COVID-19 cases, hospitals no longer need advance approval from Aetna for members requiring hospitalization for COVID-19. This change allows for expedited access to the necessary treatment.

Additionally, Aetna is working closely with partner hospitals to help transfer and discharge members with issues unrelated to COVID-19 from hospitals to safe and clinically appropriate care settings where they can continue to have their needs addressed. This will help hospitals and emergency rooms make room for more patients, especially those suffering from COVID-19.

Mitigating increased mental health risks

With increased anxiety over the COVID-19 pandemic, Resources For Living® (RFL), Aetna’s employee assistance program, is offering support and resources to individuals and organizations who have been impacted by COVID-19 whether or not they have RFL included as part of their benefits.

  • Individuals and organizations who don’t have RFL can contact the service at 1-833-327-AETNA (1-833-327-2386).

  • Employers may contact the specialized support line at 1-800-243-5240.

  • Members and plan sponsors who do have RFL should call their designated RFL number available in program materials.

For individuals and organizations that don’t have RFL, measures include:

  • In-the-moment phone support to help callers cope with the emotional impact of the COVID-19 pandemic.

  • Community resource referrals, including support services in the local area.

  • Management consultation to help organizations respond to the needs of their employees, even if they are not RFL customers.

The company is providing the latest information on its response and steps consumers should take to stay healthy through its frequently-updated COVID-19 resource center.

Anyone presenting symptoms compatible with COVID-19 should contact their health care provider immediately.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings — from HealthHUB® locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions — are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at https://www.cvshealth.com.

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