Job training for underserved communities in Cleveland

Job training for underserved communities in Cleveland
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People in underserved communities often have trouble getting the job skills they need to find stable employment. That’s why CVS Health launched the Workforce Innovation and Talent Center in Cleveland. The Center provides hands-on training and other resources – like transportation, childcare and housing – to help people find meaningful employment in the health care industry. By helping keep people financially healthy, CVS Health is also helping to build healthier communities across the country.

Workforce Innovation Center’s support takes single mom from homeless to hopeful

In this episode’s podcast, we meet Carrie Robinson, who is a 28-year-old single mom living outside of Cleveland, Ohio. She’s a pharmacy technician — but not too long ago, she and her five kids found themselves homeless. She shared her story about how CVS Health’s Workforce Innovation and Talent Center changed her life. The centers provide people in under served communities with the training, resources and support network they need to be successful. Like Carrie.

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Testing Atlanta’s Westside

Testing Atlanta’s Westside
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Atlanta’s Westside has a long history of civil rights activism. The neighborhood was home to leaders like Dr. Martin Luther King Jr. and Julian Bond. Systemic racism has marginalized communities throughout the United States. The consequences can be measured in the health outcomes of people who live in moderate to high need areas like Vine City, where the life expectancy is 13 years shorter than communities only 20 miles away. CVS Health is working to close that gap, alongside the staff at Good Samaritan, a local health center that is now providing free COVID-19 testing to those in the community who need it most.

The importance of testing, the power of community

In the podcast, we explore these topics even more deeply with Breanna Lathrop. We also caught up with Dr. Bill Warren, the visionary who founded Good Samaritan some 21-and-a-half years ago. John Ahmann is the president of the Westside Future Fund and an Atlanta native who brings an historical perspective to the discussion before closing the loop with Makeda Johnson, director and founder of the Sisters Action Team, who draws from her faith and the power of collective action over individualism in supporting her community.

Several people walking into a CVS Health community test center in Atlanta, Georgia.
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ADA turns 30: Abilities in Abundance

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David L. Casey (Vice President for Workforce Strategies & Chief Diversity Officer at CVS Health) kicks off this episode with some remarkably personal stories about his family and military history, both of which fuel David’s commitment to the Abilities in Abundance program. 

This year marks the 30th anniversary of the Americans with Disabilities Act (ADA), which is more important now than ever before. Recent national unemployment rates for individuals with disabilities is more than double that of abled people, so we thought it was a perfect opportunity to highlight ways people with untapped talents can thrive — even in challenging times like these.

We also connected Duane Rohr, an advisor in CVS Health’s Workforce Initiatives department and Renee Smith, a graduate of the Abilities in Abundance program and colleague at one of our CVS Pharmacy locations in Baltimore, Maryland. 

A very special thanks to Dana, Stacey Butler, The Maryland State Department of Education’s Division of Rehabilitation Services and the local Workforce & Technology Center. Thank you for the wonderful and inspiring work that you do.

Image credit: ADA National Network (

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Supplier diversity

We are working to create jobs and increase economic opportunities for the people and local businesses in the communities we serve. We source products from diverse, women-owned and small businesses.

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“Our ability to deliver innovative, high quality health and pharmacy services to our customers and communities is closely tied to our partnerships with diverse suppliers and diverse-owned pharmacies. Reflecting the diversity of our colleagues, customers and communities in our supplier base is the responsibility of every colleague at CVS Health with purchasing authority.”

Larry J. Merlo, President and CEO, CVS Health

Billion Dollar Roundtable

We have achieved $1 billion in spending annually with diverse suppliers, and have been named to the Billion Dollar Roundtable, an organization that promotes excellence in supply-chain diversity.

Learn more about this milestone

Our impact

In 2019, our engagement with small and diverse business led to over $5.6 billion in contributions to the U.S. economy and sustained 35,746 U.S. jobs.

Read about our supplier diversity Impact report Read our corporate social responsibility report

Awards and recognition

CVS Health has received a number of recognitions from the supplier diversity community.

Learn more

Our program

Our Supplier Diversity team partners with our business units to integrate supplier diversity into procurement activities, and with national organizations to identify and develop diverse businesses.

Doing business with us

We are always seeking new partners, and invite diverse-owned certified businesses to learn more about CVS Health, and to register your company profile online to be considered for future opportunities.

Learn more about our program
Supplier development

We understand that doing business with a large company like ours can be challenging, so we’ve developed resources to help you succeed, including an executive learning series for diverse suppliers.

Learn more about the CVS Health Success Model for Diverse Suppliers
Supplier outreach

We expand our supplier network by working closely with nationally recognized diversity organizations and communicating with diverse suppliers about building their businesses.

Connecting, engaging, and networking with diverse suppliers, advocacy organizations, and corporate partners is a key tenet of our supplier diversity program.

In 2020, we will be taking innovative approaches to maintain our engagement, utilizing virtual engagements to ensure the success of each of our programs.

Contact the Supplier diversity team for more information
Councils and affiliations

Becoming certified as a diverse supplier is one of the most important things your company can do to prepare to do business with CVS Health.

Learn more about organizations that can help you find the resources you need
Contact us

Supplier Diversity office

One CVS Drive
Mail Code 2250
Woonsocket, RI 02895

Email us


CVS Health serves millions of people every day. For our company to thrive, it’s important to have a workforce that reflects not only our customers, but also the communities they live in.

Celebrating diversity

We work hard to develop a diverse workforce and provide a workplace that empowers all of our colleagues, regardless of their age, ethnicity and background.

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“CVS Health is a health care innovation company that is helping people on their path to better health. In order to achieve and sustain breakthrough innovation, we must seek out, listen to and leverage the voices of our diverse customers, clients, colleagues and communities. To me, diversity and innovation go hand in hand.”

Larry J. Merlo, President and CEO, CVS Health


Our strategic approach to managing diversity touches every aspect of our business.

Equal opportunity

It is our policy to recruit, hire, train, develop and promote the best people available, based solely upon job-related qualification.

Read our policy
Supplier diversity

CVS Health strives to provide outstanding service to our customers. Diverse suppliers play a critical role in helping us achieve that goal and ensuring our company’s continued success.

Find out how we are enhancing our program

We understand the unique skills and experience qualified veterans, current military members and military spouses possess. That’s why CVS Health is hiring them for roles across all parts of our business.

Learn about our national programs and company initiatives
Workforce initiatives

CVS Health is committed to having a workforce that’s diverse. We work to ensure that youth, mature workers, veterans and other groups that reflect our communities have a place within our company.

Learn about our core workforce programs
Multicultural products and services

Our colleagues, customers, clients and patients come from countless backgrounds and cultures, and have distinct and varied needs.

Learn about our multicultural approach

Heroes2Careers military hiring program

CVS Health recognizes the value of military service and appreciates our nation’s veterans’ unparalleled skills and experience, and we are proud of our longstanding tradition of hiring qualified veterans and military spouses.

Our Heroes2Careers program is dedicated to hiring those who have served our country while executing on our commitment to build an inclusive, diverse workforce. The program provides a bridge to careers for military and the military-connected community by:

Conducting recruiting activities that help veterans and military spouses understand the opportunities available to them at CVS Health, and share how the skills they’ve gained while in uniform can translate to job functions and/or leadership positions.

  • Collaborating with the military community, community-based services and educational organizations to establish relationships and share best practices.

  • Educating teams across our organization about the benefits of recruiting and hiring veterans, as well as facilitating the military to civilian career transition.

  • Providing ongoing mentoring, performance management and assistance to help these individuals advance their careers within our organization.

  • Offering the VALOR support network, our colleague resource group that is focused on helping veterans.

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“As a new generation of service men and women come home, we owe them every opportunity to live the American Dream that they helped to defend.”

David Casey, Vice President, Workforce Strategies, CVS Health; U.S. Marine Corps Veteran

​​​​​​Recruiting at Fort Bragg

Heroes2Careers also represents our investment in the CVS Health Talent Connect Center (TCC) at Fort Bragg, North Carolina, an innovative employment and training facility dedicated to helping veterans, Guard and Reserve members and their families transition from military life to private sector civilian careers. The TCC is part of the Career Resource Center, which combines state-of-the-art technology with hands-on support to help veterans and their spouses throughout the human resources process, from writing a resume and conducting virtual interviews to speaking with leaders of various departments to learn about the many opportunities within the company.

Opportunities abound

Visit our Careers section for more information about the many career opportunities available to veterans and their spouses.

A female and male colleague collaborating in a common area at CVS Health’s headquarters.

myCVS Journey

CVS Health is a national leader in building partnerships that prepare youth for the world of work, school, and life success. At the core of this work is myCVS Journey Pathways to Health Care Careers, a nationally recognized program that introduces students of all ages to career opportunities in:

  • Pharmacy Services

  • Professional Management

  • Medical and Nursing

  • IT, Analytics, and Engineering

This STEM-enriched program is designed to engage young people (aged 5 to 24) in age-appropriate awareness, exploration, and preparation for health care careers. This school-to-career model begins in elementary grades and continues through high school with opportunities to learn about careers with CVS Health in pharmacy, professional management, nursing, and information technology. 

Building careers across the country

With more than 320 active youth partnerships across the country, we are able to provide:

  • On-the-job training and skills building

  • School-based career days

  • Work-based learning programs

  • Exploration of post-secondary educational opportunities

  • Interview training and resume assistance

Getting involved

School or community-based organization representatives
If you are a school or community-based organization representative interested in CVS Health’s myCVS Journey partnership opportunities for your students, please contact the Workforce Initiatives team to be connected with your local CVS Health representative.

If you are interested in participating in the myCVS Journey program, please contact your school or community-based organization’s representative.

Download the myCVS Journey program brochure for more information.

Abilities In Abundance

Americans with disabilities make up nearly one-fifth of our total population, yet the unemployment rate among them is twice that of the U.S. overall rate. Unfortunately, the rates are even higher for women and minorities with disabilities.

To help these individuals find meaningful employment opportunities, we created the Abilities In Abundance program, which helps workers with disabilities access the security and prosperity that stable jobs can provide.

Skilled, productive workers with disabilities can be brought successfully into the workforce, and can make extraordinary contributions to our economy and our society. Abilities In Abundance works to break down the employment barriers people with disabilities face, such as limited access to skills training, and, too often, unfairly low expectations.

Leading with heart

The program, led by CVS Health’s Workforce Initiatives team, has spent the past two decades developing relationships with vocational rehabilitation agencies, non-profit organizations, and schools to provide job coaching, mentoring, training and follow-up support.

These collaborations have resulted in highly successful skills development programs, job training, and placement opportunities for individuals with intellectual and developmental disabilities, as well as those with a visual impairment.

Abilities In Abundance programs continue to be recognized across the country, demonstrating that hiring people from diverse groups is not only the right thing to do, it makes good business sense. 

Contact the Workforce Initiatives team to learn more about Abilities In Abundance.

Multicultural products and services

Every day, millions of people shop in our stores, fill their prescriptions through our mail order pharmacy, or visit one of our MinuteClinics. These customers, clients and patients come from countless backgrounds and cultures, and have distinct and varied needs.

To best serve them, we offer a wide array of multicultural products online and in our CVS Pharmacy stores. We evaluate our multicultural products frequently and work hard to offer a variety of items that meet our customers’ needs.

Our most popular multicultural product lines include: Milani cosmetics, Gamesa cookies, Fabuloso household cleaners, Suavitel fabric softeners, La Costena grocery items and Ricitos de Oro baby care items.

Evolving to meet customer needs

As the nation’s demographics shift, we’re making sure our products and services evolve to meet the needs of our customers. We acquired Navarro Discount Pharmacy, a leading Miami chain with deep knowledge and experience serving the Hispanic market. We’re gaining insights about how Navarro merchandises products differently and learning about the services, products, value, and atmosphere that resonate with Hispanic customers, and we’ll be rolling out what we’ve learned to all CVS Pharmacy stores.

In addition, our retail website,, is fully available in Spanish. We also feature multi-language signage in our retail stores and distribute prescription medication-related information in multiple languages.

Increasing access to health care

For more than a decade, our free Project Health screening events have been held in the largest multicultural communities we serve. Project Health offers free comprehensive health risk assessments, including blood pressure, Body Mass Index (BMI), glucose and total cholesterol screenings, as well as information about smoking cessation and health insurance options.

Project Health is part of our company’s effort to improve access to health care and ensure that cost is not a barrier to important preventive services.  

A veterans showing a child various medals and awards from a career in military service.


CVS Health recognizes the value of military service and knows that our veterans’ skills and experience are unparalleled. With millions of service members transitioning out of the military over the next few years, we’re committed to hiring qualified veterans, current Guard and Reserve members and military spouses across all parts of our business.

National partnerships

As part of our commitment to supporting our nation’s military, CVS Health is taking part in the Joining Forces initiative. This White House program asks companies to give service members and their families job opportunities and support.

Through this program, CVS Health has committed to hire veterans and military spouses for 25 percent of our new hires in logistics and distribution centers, which equates to roughly 1,000 jobs.

Colleague resources

With more than 200,000 colleagues across the country, CVS Health has many employees who are either veterans themselves or who are supporters of veterans. As a result, CVS Health established VALOR, a national colleague resource group. VALOR works to support veterans in our communities and create a veteran-welcoming work environment. 

The group’s goals are to support programs that honor veterans and their families and to make CVS Health an industry-recognized employer of veterans.

Company recognitions

In 2013 and 2014, CVS Health was recognized by DiversityInc as one of the Top 10 Companies for Veterans.

We also received the Pro Patria Award from the Rhode Island Employer Support of the Guard and Reserve (ESGR). The Pro Patria Award is presented to one small, one large and one public sector employer in each state that has demonstrated the greatest support to Guard and Reserve employees through their leadership and practices.

In 2015, the Department of Defense announced that CVS Health is one of 15 recipients of the Secretary of Defense Employer Support Freedom Award, the highest honor the department gives to employers for support of employees who are National Guard and Reserve members.

CVS Health is proud to be recognized on the 2017 Military Friendly® Employer list, which is provided to service members and their families each year to help them discover the best post-military career opportunities available.