CVS Health encourages patients to pick up medications and supplies as Hurricane Sally approaches

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Across CVS Health, we’re actively preparing for Hurricane Sally’s landfall in the Gulf Coast region. Our priority is the safety of our employees, customers, and members, and we’re committed to providing our communities access to the products and services they need to prepare for the storm.  Our stores comply with all local evacuation orders and we’ll re-open any closed stores as soon as it is safe to do so. If a store is forced to close for two or more days, the pharmacy’s phone lines will be rerouted to a nearby open CVS Pharmacy so patients may continue to access their prescriptions.

As Hurricane Sally approaches, CVS Pharmacy has been reaching out to its patients via text message and email where possible to remind them to refill prescriptions. In addition, through CVS Caremark, CVS Health’s pharmacy benefit manager, the company has activated a process to provide one-time emergency refills of a 10-day supply of medication for plan members in impacted areas. Patients within the emergency area taking specialty medications filled by CVS Specialty will be contacted to discuss alternate delivery arrangements, if needed. And through our Aetna Business Unit, our clinical response teams have expanded their engagement with Medicare and Commercial members in potentially impacted counties in Louisiana, Mississippi, Alabama, and Florida to ensure member safety, access to emergency services and continuity of care.

CVS Health also offers the following tips for assuring prescription needs are met for those potentially impacted by Hurricane Sally:

  • Follow local evacuation orders. Get to a safe location first and refill your medications at the nearest pharmacy. This allows you to avoid potentially long lines at your local pharmacy, and you won’t need to needlessly delay your evacuation.

  • Take a waterproof bag with your current medication – even if the bottle is empty. The information on the prescription label will help pharmacy staff with refill requests. Heat, humidity and sunlight can degrade the effectiveness of medicine, so try to protect it from extreme weather conditions.

  • Keep a written record of your current prescriptions in your valuable papers files. If you are taking several prescription drugs, it’s an especially good idea to keep a record of your current dosage and doctor’s contact information.

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Aetna Medicaid backed study finds school pantry programs help with food insecurity

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Aetna Better Health of Florida’s School Pantry Program collaboration with Feeding South Florida played a key role in addressing the growing trend of food insecurity in the communities it serves

As National Hunger Action Month kicks off this month, it’s important to note that one in four children struggle with hunger every day.https://www.feedingamerica.org/hunger-in-america/child-hunger-facts And kids struggling to get enough to eat are more likely to have problems in school and are often affected by other social determinants of health including lack of access to quality health care, economic instability and living in neighborhoods with fewer resources that promote health such as grocery stores, parks and recreational facilities.https://www.feedingamerica.org/hunger-in-america/impact-of-hunger/hunger-and-nutrition,https://frac.org/wp-content/uploads/hunger-health-impact-poverty-food-insecurity-health-well-being.pdf, https://www.cde.ca.gov/ls/nu/he/schoolfoodpantries.asp Identifying and addressing the social determinants affecting children are key components in improving health outcomes and reducing health disparities.

For many children and their families, schools serve communities as trusted resources. Teachers, administrators and school staff are often aware of a family’s struggles with social determinants of health, including food insecurity. A school pantry can provide low-income students and their families access to nutritious food.Food Pantries in Schools, California Department of Education, https://www.cde.ca.gov/ls/nu/he/schoolfoodpantries.asp,School Pantry Program, Feeding America, https://www.feedingamerica.org/our-work/hunger-relief-programs/school-pantry This is especially true in South Florida where families that were already struggling were also faced with additional hardships as a result of the Coronavirus pandemic.This Southern metro area has become the epicenter of the coronavirus — and food insecurity, NBC News online, https://www.nbcnews.com/news/latino/southern-metro-area-has-become-epicenter-coronavirus-food-insecurity-n1233903

A partnership is born

In 2018, Aetna Better Health of Florida® (ABHFL) donated $125,000 to Feeding South Florida (FSF). FSF is the sole Feeding America food bank serving Palm Beach, Broward, Miami-Dade and Monroe Counties. The one-year funding donation was part of the health plan’s strategy to address the growing trend of food insecurity in the communities they serve. A portion of the donation established a farmer’s market-style School Pantry Program (SPP) for 130 families with students at Melrose Elementary School in the Brownsville section of Miami. The twice-monthly SPP provides nutritious items such as fresh fruits and vegetables, as well as a true pantry with shelf-stable foods that are available on an as-needed basis for families with urgent requests.

It is widely known that without proper nutrition, children cannot concentrate or perform well in school. Children who have poor nutrition often experience stunted development, this can cause chronic health issues and impact the capacity for academic achievement and future success. Evidence shows the health of students is strongly associated to their academic achievement.Santos R, Huerta G, Karki M, Cantarero A. Social Determinants of Overweight and Obesity Rates by Elementary School in a Predominantly Hispanic School District. J Pediatr Nurs. 2017;37:8-12. doi:10.1016/j.pedn.2017.08.02,Jyoti DF, Frongillo EA, Jones SJ. Food insecurity affects school children’s academic performance, weight gain, and social skills. Journal of Nutrition 2005;135(12):2831–2839.,Johnson AD, Markowitz AJ. Associations Between Household Food Insecurity in Early Childhood and Children’s Kindergarten Skills. Child Dev. 2018;89(2):e1-e17. doi:10.1111/cdev.12764,https://www.cdc.gov/healthyyouth/health_and_academics/pdf/health-academic-achievement.pdf Published May 2014

As such, partnering with an organization like FSF, and supporting food distribution programs in high-need communities, gives Aetna the ability to better understand the social determinants of health issues facing members in specific at-risk communities. Having this information, helps case managers provide members with the most appropriate local social services, allowing families to focus more on education instead of worrying about where they will get their next meal.

That’s why it was important from the get-go for the health plan to engage the Florida Institute for Health Innovation (FIHI). Running alongside the program, FIHI used pre- and post-survey data and focus groups to conduct an independent, qualitative and quantitative evaluation of the Melrose SPP on students’ health, behavior in school, and performance in the classroom through the collection of survey and focus group data.

Access to nutritious food: A catalyst for student success?

The post-survey data suggests that almost 20% of household groceries for respondents came from the SPP, demonstrating a significant contribution to household food security. Respondents were also asked if the SPP allowed them to “meet their food needs for the month.” Fifty-one percent (51%) answered ‘Yes’ and 74% shared that the program increased their ability to eat nutritiously. Of the parents that participated in the pre- and post-survey, there was a 12% increase in parent’s self-reporting their child’s overall health as “excellent.” This emphasized the qualitative evidence from the focus group, in which one parent shared that her children were no longer pre-diabetic after participating in the SPP.

Overall, participants in both the surveys and focus groups underscored the impact of the SPP on behavioral outcomes, reducing familial stressors associated with hunger, and improving their child’s health. When asked about the SPP in relation to students’ performance in school, participants noted that having access to food was a catalyst towards ensuring their children could focus on school without worrying about eating.

“I have five children at home, and it has been hard sometimes to tell them that there wasn’t any milk,” said one parent. 
Another parent shared how their children’s behavior changes when they become concerned about access to food, stating, “They get nervous when they see the refrigerator getting empty.”

Next steps

Since the conclusion of Aetna’s one-year SPP funding contract and the FIHI study, ABHFL has maintained its collaboration with FSF through a $120,000 grant for FSF’s new Mini-Mobile Farmacy (MMF). The MMF is a mobile grocery store that goes directly to at-risk populations and provides nutritious food, interactive public health programming, and a food “farmacy” that personalizes the link between food and wellbeing for food insecure individuals with chronic health concerns.

“Aetna has brought a tremendous amount of recognition and respect to the SPP,“ said Sari M. Vatske, executive vice president of Feeding South Florida. “As a result of our collaboration, FSF’s Feeding Futures School Pantry Program was able to extend the Melrose SPP through an official partnership with Miami-Dade County Public Schools and received an additional year of funding with the help of County Commissioner Audrey Edmonson.”

About National Hunger Action Month

September is Feeding America’s Hunger Action Month, a month where people all over America stand together to support food banks and to spread the word to act on the hunger crisis and dedicate ourselves to a solution.

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Heart At Work: Nancy Simonelli

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Bill Steel, an 83-year-old living in The Villages, a 15,000-person retirement community in Lady Lake, Florida, likes a lot of things about his local CVS Pharmacy. It’s clean and well stocked. That makes for one-stop shopping instead of multiple trips elsewhere – especially important since he’s in the most vulnerable age group for COVID-19 and Florida has seen a huge resurgence of cases in recent weeks. 

“CVS Pharmacy prices are competitive to what I pay at the supermarket. I use my ExtraCare card and that saves me too,” explains Bill, who visits two to three times weekly. “The staff is always friendly and helpful and Nancy always takes time to talk.” 

Nancy is Nancy Simonelli, a retail store associate who has been a CVS Health colleague for more than 20 years. She knows Bill and many other customers by their first name and makes sure their shopping trips include friendly small talk. A fellow retiree and member of the community, she understands that for some seniors those quick chats may be the only conversation they have that day.   
   
“They’ll come in for their medications, talk to the pharmacist, and then visit with us,” Nancy says. “They’re glad to see you and you’re glad to see them.” 

Those small interactions can make a big difference. Many seniors, especially since the COVID-19 pandemic began, are dealing with social isolation, a condition studies have shown can be as harmful as smoking 15 cigarettes a day. 

As Christopher Ciano, President of Medicare for Aetna, reminds us, it’s even more important that our aging loved ones don’t feel they’re alone during this time. 

Nancy understands. A New Jersey native, she moved to Central Florida with her husband after retiring and knows the community.  She understands customers, like Bill, may have lost a spouse and do their own shopping. Family may live far away. 

“I’ll learn about their children and grandkids.” Sometimes she’ll hear a familiar accent and ask, “What part of New Jersey are you from?” 

Like other CVS Pharmacy locations, things have changed. Colleagues and customers alike are required to wear masks. Where once there was a handshake, or a pat on the back, now there are air high-fives.  

What hasn’t changed is colleagues like Nancy and the social connection their friendly chats provide customers like Bill. Thank you – and a big “air high-five” – for bringing your heart to work, Nancy. 
 

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CVS Health expands COVID-19 testing capabilities by adding 77 additional drive-thru test sites in Florida

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CVS Health now has a total of 298 drive-thru test sites across the state

Company adds new independent third-party laboratory partners to help improve lab turnaround time for the delivery of COVID-19 test results

WOONSOCKET, R.I. — In an ongoing effort to help slow the spread of the virus, CVS Health (NYSE: CVS) today expanded its COVID-19 testing program by deploying 77 additional test sites at select CVS Pharmacy drive-thru locations across Florida. The opening of these new test sites on Friday, August 21 add to the 221 locations previously opened in Florida.

The 77 additional test sites opening across the state this week are among the more than 1,900 locations CVS Health has opened since May and expand the company's overall testing capacity.

In addition to increasing the number of drive-thru sites, CVS Health has expanded its network of independent third-party lab partners in an effort to help improve turnaround time for the delivery of test results. Given the steps CVS Health has taken, the majority of test results across the country will generally be available within 2 to 5 days.

"Our national scale and local community presence enable us to uniquely expand people's access to safe and effective COVID-19 testing options and respond to a need for increased testing capacity," said Emmanuel Kolady, Senior Vice President, CVS Health. "We remain grateful to our frontline colleagues who make these testing sites possible and whose dedication has allowed us to keep our stores and MinuteClinics open for customers seeking supplies and patients who need care."

Self-swab tests are no cost to patients and will be available to individuals meeting CDC criteria, in addition to state and age guidelines.COVID-19 tests are no cost to patients with insurance or through a program for the uninsured funded by the U.S. Department of Health and Human Services. Patients must register in advance at CVS.com to schedule an appointment. Patients will be required to stay in their cars and will be directed to the pharmacy drive-thru window or a location in the parking lot at a few stores, where they will be provided with a test kit and given instructions, and a CVS Pharmacy team member will observe the self-swab process to ensure it is done properly.

Testing will not take place inside any retail locations, and CVS Pharmacy, HealthHUB and MinuteClinic will continue to serve customers and patients.

The additional testing sites in Florida include:

  • CVS Pharmacy, 277 West State Road 436, Altamonte Springs, FL 32714

  • CVS Pharmacy, 24800 South Tamiami Trail, Bonita Springs, FL 34134

  • CVS Pharmacy, 12080 South Jog Road, Boynton Beach, FL 33437

  • CVS Pharmacy, 5403 University Parkway, Bradenton, FL 34201

  • CVS Pharmacy, 5310 45th Street East, Bradenton, FL 34203

  • CVS Pharmacy, 909 East Lumsden Road, Brandon, FL 33511

  • CVS Pharmacy, 1003 Santa Barbara Boulevard, Cape Coral, FL 33991

  • CVS Pharmacy, 700 W. Norvell Bryant Highway, Citrus Hills, FL 34442

  • CVS Pharmacy, 4405 US Highway 27, Clermont, FL 34711

  • CVS Pharmacy, 1640 US Highway 27, Clermont, FL 34714

  • CVS Pharmacy, 4550 Lyons Road, Coconut Creek, FL 33073

  • CVS Pharmacy, 4650 West Hillsboro Boulevard, Coconut Creek, F 33073

  • CVS Pharmacy, 49581 Highway 27, Davenport, FL 33837

  • CVS Pharmacy, 39902 Highway 27, Davenport, FL 33837

  • CVS Pharmacy, 2920 Davie Road, Davie, FL 33314

  • CVS Pharmacy, 1891 LPGA Boulevard, Daytona Beach, FL 32117

  • CVS Pharmacy, 1995 North C.R. 19A, Eustis, FL 32726

  • CVS Pharmacy, 24450 State Route 44, Eustis, FL 32726

  • CVS Pharmacy, 11300 State Road 82, Fort Myers, FL 33905

  • CVS Pharmacy, 9170 Daniels Parkway, Fort Myers, FL 33912

  • CVS Pharmacy, 7581 Winkler Road, Fort Myers, FL 33908

  • CVS Pharmacy, 16961 Alico Mission Way, Fort Myers, FL 33908

  • CVS Pharmacy, 1081 Beal Parkway, Fort Walton Beach, FL 32547

  • CVS Pharmacy, 2303 SW 75th Street, Gainesville, FL 32607

  • CVS Pharmacy, 1621 SW 13th Street, Gainesville, FL 32608

  • CVS Pharmacy, 800 North Orange Avenue, Green Cove Springs, FL 32043

  • CVS Pharmacy, 901 North Federal Highway US Rt 1, Hollywood, FL 33109

  • CVS Pharmacy, 28740 South Dixie Highway, Homestead, FL 33033

  • CVS Pharmacy, 24799 SW 112th Avenue, Homestead, FL 33032

  • CVS Pharmacy, 9509 San Jose Boulevard, Jacksonville, FL 32257

  • CVS Pharmacy, 900 East Main Street, Lake Butler, FL 32054

  • CVS Pharmacy, 283 SW Baya Drive, Lake City, FL 32025

  • CVS Pharmacy, 2536 US Highway 92, East Lakeland, FL 33801

  • CVS Pharmacy, 1005 South Ohio Avenue, Live Oak, FL 32064

  • CVS Pharmacy, 5590 North Wickham Road, Melbourne, FL 32940

  • CVS Pharmacy, 12650 SW 88 Street, Miami, FL 33186

  • CVS Pharmacy, 2393 SW 67th Avenue, Miami, FL 33155

  • CVS Pharmacy, 5748 SW 40th Street South, Miami, FL 33155

  • CVS Pharmacy, 3700 NW 199 Street, Miami Gardens, FL 33169

  • CVS Pharmacy, 16001 Miramar Parkway, Miramar, FL 33027

  • CVS Pharmacy, 8901 Miramar Parkway, Miramar, FL 33025

  • CVS Pharmacy, 5585 Golden Gate Parkway, Naples, FL 34116

  • CVS Pharmacy, 6800 Collier Boulevard, Naples, FL 34114

  • CVS Pharmacy, 7380 Davis Boulevard, Naples, FL 34104

  • CVS Pharmacy, 11500 Ridge Road, New Port Richey, FL 34654

  • CVS Pharmacy, 6042 SW Highway 200, Ocala, FL 34476

  • CVS Pharmacy, 1720 W Highway 326, Ocala, FL 34475

  • CVS Pharmacy, 1551 County Road 220, Orange Park, FL 32073

  • CVS Pharmacy, 13960 Landstar Boulevard, Orlando, FL 32824

  • CVS Pharmacy, 7001 Old Winter Garden Road, Orlando, FL 32835

  • CVS Pharmacy, 9975 Lake Underhill Road, Orlando, FL 32825

  • CVS Pharmacy, 7665 West Colonial Drive, Orlando, FL 32818

  • CVS Pharmacy, 3502 Edgewater Drive, Orlando, FL 32804

  • CVS Pharmacy, 4974 North Alafaya Trail, Orlando, FL 32806

  • CVS Pharmacy, 8981 Conroy Windemere Road, Orlando, FL 32835

  • CVS Pharmacy, 1030 Lockwood Boulevard, Oviedo, FL 32756

  • CVS Pharmacy, 4500 Donald Ross Road, Palm Beach Gardens, FL 33401

  • CVS Pharmacy, 1701 North University Drive, Pembroke Pines, FL 33024

  • CVS Pharmacy, 5301 North Palafox Street, Pensacola, FL 32505

  • CVS Pharmacy, 3 S Pompano Parkway, Pompano Beach, FL 33069

  • CVS Pharmacy, 7120 Ridge Road, Port Richey, FL 34668

  • CVS Pharmacy, 2873 SW Port St. Lucie Blvd., Port St. Lucie, FL 34953

  • CVS Pharmacy, 3724 84th Avenue, Sarasota, FL 34243

  • CVS Pharmacy, 7563 SE Maricamp Rd., Silver Springs Shore, FL 34472

  • CVS Pharmacy, 301 3rd Street South, St. Petersburg, FL 33701

  • CVS Pharmacy, 3426 Central Avenue, St. Petersburg, FL 33711

  • CVS Pharmacy, 5345 66th Street North, St. Petersburg, FL 33709

  • CVS Pharmacy, 845 4th Street North, St. Petersburg, FL 33701

  • CVS Pharmacy, 17817 SE 109th Avenue, Summerfield, FL 34491

  • CVS Pharmacy, 5670 N Monroe Street, Tallahassee, FL 32301

  • CVS Pharmacy, 10004 W. McNab Road, Tamarac, FL 33321

  • CVS Pharmacy, 6900 North University Drive, Tamarac, FL 33321

  • CVS Pharmacy, 2725 North MacDill Avenue, Tampa, FL 33607

  • CVS Pharmacy, 3102 West Gandy Boulevard, Tampa, FL 33611

  • CVS Pharmacy, 15499 North Dale Mabry, Tampa, FL 33618

  • CVS Pharmacy, 1820 Cheney Highway, Titusville, FL 32780

  • CVS Pharmacy, 6846 Okeechobee Blvd., West Palm Beach, FL 33411

A complete list of CVS Pharmacy drive-thru test sites can be found here.

More information on steps CVS Health has taken to address the COVID-19 pandemic is available at the company's frequently updated COVID-19 resource center.

For downloadable COVID-19 testing media assets, including photos, video and interviews with CVS Health executives, please visit the Media Resource Center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

Tara Burke
646-765-4971
BurkeT1@aetna.com

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Community joins forces to live healthy in Miami’s Little Havana

Community joins forces to live healthy in Miami’s Little Havana
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Much like the neighborhood for which it is named, the Live Healthy Little Havana program is a mix of many different elements. It’s a community-led initiative, a partnership with the government, a collaboration with health organizations and an effort to improve resident/police relations — all rolled into one.

To really know what a community needs, you have to live there. Talk with your neighbors over the back fence. See the issues with your own eyes. That’s what makes the Live Healthy Little Havana program a success.

Neighborhood residents, working as community liaisons, are at the heart of the work to improve life for those in the community. And everyone’s got a seat at the table, from government representatives to health workers to lifelong residents. It’s a model that’s driving change — and one that other communities can replicate.

Live Healthy Little Havana participants are working on multiple fronts toward a single goal — to improve life for the residents of this storied community. We showed up at one of their events to hear about how it’s working — and watched as kids from the neighborhood vied to be the first to get the local police commander into the dunk tank.

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Addressing food insecurity in local communities

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A volunteer (wearing a face mask) loads temperature-sensitive food into an insulated bag for distribution. A woman in a red coat observes him loading the insulated bag.

Families across the country are facing significant challenges as they work to keep people safe and healthy during the COVID-19 pandemic. Unfortunately, for many families, these health concerns are coming hand-in-hand with an unfamiliar worry: food insecurity. Lost jobs, reduced incomes and loss of access to school lunches have left many struggling with having enough to eat. Across the country, local nonprofits are stepping up with expanded services and innovative approaches to meet the sudden surge of need in their communities — and CVS Health is joining them to help. CVS Health and The CVS Health Foundation have provided more than $900,000 to organizations in local communities working to provide food to vulnerable populations, especially school-aged children, seniors, and the uninsured.

A $250,000 grant to Feeding America supported efforts to pack and deploy emergency food boxes to high-need areas across the country, including Florida, Georgia, Louisiana, New York and Washington. These boxes will help local food banks provide children, families, and seniors with the food and nutrition they need, even as the need for food assistance increases.

A volunteer arranges pre-packaged cooked meals, in sealed containers, on a tray for distribution.

Many other organizations have developed entirely new approaches to respond to the unique needs created by COVID-19 and CVS Health is proud to support this work in the communities we serve. In Kansas City, Missouri, Feed Northland Kids received a grant of $20,000 to develop Community Food Kits. With shelf-stable foods, these kits are provided to families through in-school pantries, which will help address food insecurity among school-age children. And in Austin, Texas, a $25,000 grant to the Central Texas Food Bank helped the organization shift to a drive-through model to allow clients to still receive food while ensuring safety for clients, staff, and volunteers. Safety is a top concern at many nonprofits; Community Servings in Jamaica Plain, Massachusetts, used a $15,000 grant to streamline operations and continue to distribute more than 2,000 food boxes in April, even without the assistance of the as many as 75 volunteers they previously relied on each day.

The COVID-19 pandemic has created an unprecedented need and continues to present unique challenges in meeting that need. At CVS Health, we’re proud to support the local organizations that are rising to the challenge to continue to feed their communities.

To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

A volunteer (wearing a face mask) loads temperature-sensitive food into an insulated bag for distribution. A woman in a red coat observes him loading the insulated bag.
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CVS Health delivering on commitment to establish up to 1,000 COVID-19 test sites by end of May

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First phase will see drive-thru sites open across five states this week; more than 900 additional sites will open over next two weeks

WOONSOCKET, R.I. — Building on the company’s comprehensive efforts to help slow the spread of the virus, on Friday, May 15 CVS Health (NYSE: CVS) will open more than 50 COVID-19 test sites at select CVS Pharmacy drive-thru locations across Arizona, Connecticut, Florida, Massachusetts and Pennsylvania. The opening of hundreds of additional test sites across the country will be announced over the next two weeks.

The new sites will utilize self-swab tests and mark the next phase of the company’s COVID-19 testing strategy, announced April 27 at the White House. CVS Health expects to have up to 1,000 locations across the country offering this service by the end of May, with the goal of processing up to 1.5 million tests per month subject to availability of supplies and lab capacity. The company currently operates large-scale rapid test sites in coordination with five states, which can process a total of nearly 30,000 tests per week.

"While the large-scale test sites we’ve been operating since early April have proven successful, this new approach allows us to utilize our presence in communities across the country and bring testing closer to home," said Larry J. Merlo, President and CEO, CVS Health. "Our frontline employees will continue to play a critical role in the testing process, with members of their communities directly benefitting from their dedication and selflessness.”

Self-swab tests will be available to individuals meeting Centers for Disease Control and Prevention criteria, in addition to age guidelines. Patients must register in advance at CVS.com beginning Friday, May 15 to schedule an appointment. Patients will be required to stay in their cars and directed to the pharmacy drive-thru window where they will be provided with a test kit and given instructions, and a CVS Pharmacy team member will observe the self-swab process to ensure it is done properly. Tests will be sent to an independent, third-party lab for processing and the results will be available in approximately three days.

Testing will not take place inside any retail locations, and CVS Pharmacy, HealthHUB and MinuteClinic will continue to serve customers and patients.

More information on steps CVS Health has taken to address the COVID-19 pandemic, including support for health care providers and clinicians facing financial and administrative strain, is available at the company's frequently updated COVID-19 resource center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings – from HealthHUB® locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions – are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

T.J. Crawford
212-457-0583
crawfordt2@aetna.com

Cars in queue at a CVS Pharmacy drive-thru location, waiting to take the expanded self-swab COVID-19 test. (Available at certain locations.)
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CVS Health combines “Guardian Angel” and Unite Us programs to support opioid overdose victims in North Carolina

CVS Health combines “Guardian Angel” and Unite Us programs to support opioid overdose victims in North Carolina
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Collaboration with Unite Us also expanded to serve vulnerable community members in New Orleans and Tampa Bay

WOONSOCKET, R.I. — According to the Centers for Disease Control and Prevention (CDC), more than 130 people die every day from opioid overdoses. For those individuals who suffer an overdose and are fortunate enough to survive, the event can serve as a turning point on the road to recovery.

To help people when they are potentially the most open to treatment, CVS Health (NYSE: CVS) is enhancing the "Guardian Angel" program, which is designed to help individuals who suffer an opioid-related overdose. In North Carolina, the Guardian Angel program will now be supported by CVS Health's collaboration with Unite Us, a leading social care coordination platform. Through this combination, clinical case managers can use the Unite Us network of social services to connect individuals with non-clinical support that can aid their recovery, such as community resources to help with housing, food insecurity and financial assistance.

"The Guardian Angel program already has a high engagement rate of about 50 percent because it connects with people in a compassionate way during the time when they need it most," said Dr. Daniel Knecht, Vice President, Health Strategy and Innovation, CVS Health. "We recognize that whether a person is successfully able to fight addiction is not solely determined by the medical treatment that they receive. Through the Unite Us network of social care providers, people can more easily access support within their community and have a better chance of recovery."

Since the Guardian Angel program was launched by Aetna, a CVS Health company, in 2018, clinical case managers have connected with nearly 1,000 Aetna members who have suffered an overdose as well as their families, providing education and resources around the effectiveness of evidence-based addiction treatment. Members who have been contacted live in every part of the country and range in age from 16 to 79 years old (with an average age of 45).

The clinical case managers that participate in the Guardian Angel program will also be a part of the NCCARE360 network in North Carolina. NCCARE360 is the first statewide network that unites health care and human services organizations with a shared technology, Unite Us, that enables a coordinated, community-oriented, person-centered approach for delivering care. NCCARE360 is planned to be available statewide in North Carolina by the end of 2020.

Helping improve community health in New Orleans and Tampa Bay

In addition to integrating the Guardian Angel and Unite Us programs in North Carolina, CVS Health and Unite Us also launched programs in New Orleans and Tampa Bay, Florida to help Aetna's Medicaid and Dual Eligible (people eligible for both Medicaid and Medicare) members more easily access social services within their community. Working with Unite Us, Aetna's Dual-Eligible Special Needs Plan (DSNP) members in these communities can receive help from a wide range of services through local organizations - transportation, food assistance and meal delivery, adult day care, employment services and housing support, among others.

"Improving health starts at the community level, and most of that work needs to take place outside of a doctor's office," said Dr. Garth Graham, Vice President, Community Health & Impact, CVS Health. "Our collaboration with Unite Us allows us to support some of the most vulnerable members of the community, providing them with the local resources that they need to improve their everyday lives."

CVS Health's continued work with Unite Us is a key component of Destination: Health, a series of business programs focused on helping people improve their health outside of a clinical setting.

"We're excited and inspired by the progress and impact of the Destination Health initiative as it expands through the country," says Taylor Justice, Co-Founder and President of Unite Us. "It is encouraging to see the local community support as our teams continue to launch networks in Tampa and New Orleans to support Aetna's DSNP members, as well as combining the Guardian Angel and Unite Us programs in North Carolina."

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at http://www.cvshealth.com.

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Ethan Slavin
860-273-6095
SlavinE@aetna.com

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CVS Health debuts HealthHUB locations to serve Greater Tampa community

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Nine HealthHUB locations in CVS Pharmacy stores will help make chronic disease management and overall health and wellness more simple, convenient and affordable

Innovative new store model delivers a differentiated consumer health experience

TAMPA, Fla. — Individuals and families in Greater Tampa can now experience health care that is simple, convenient and affordable with the debut of HealthHUB, CVS Health's new store design in nine CVS Pharmacy locations across the community. During a ribbon-cutting event at the company's HealthHUB location at 704 West Martin Luther King Jr. Boulevard in Seffner, FL., the community celebrated the new, innovative store format that features a broader range of health care services to help patients better manage chronic conditions; more products and services focused on overall health and wellness; and trusted advice and personalized care, all with the ease of walking into a local CVS Pharmacy.

"Helping people get well and stay well is at the heart of everything we do, and that is the focus of our new HealthHUB stores here in Houston," said Brian Bosnic, Division Vice President for CVS Pharmacy in Florida. "Customers tell us they want local access to convenient, personalized and integrated health care. Our HealthHUB locations do just that helping to elevate the store into a community-based health care destination where consumers can engage people they trust, who are accessible and knowledgeable, to help bring everything together in a better health experience at a lower cost."

CVS Health began piloting HealthHUBs last year to overwhelming customer satisfaction. The introduction of nine HealthHUB locations in Tampa is part of the company's strategy to scale the program nationally with plans to have up to 1,500 locations operating throughout the U.S. by the end of 2021.

"Access to good, quality healthcare is a fundamental right," said Tampa Mayor Jane Castor. "CVS Health's commitment to convenient, affordable health care at their HealthHUB locations will be welcomed with open arms and I can't wait for more to open around the city."

For many Americans, health care can be difficult to navigate. At a time when chronic disease continues to grow in prevalence and impact in the U.S., patients are also facing complexities and fragmentation when seeking the right care. Today, one in two Americans has at least one chronic illness, with data showing that close to $500 billion of the costs associated with chronic disease are avoidable.http://www.fightchronicdisease.org/sites/default/files/TL221_final.pdf What's more, nine out of 10 (91%) patients say they need more help with chronic disease management.https://cvshealth.com/sites/default/files/cvs-health-improving-chronic-disease-care-and-outcomes.pdf The HealthHUB store format was developed to help people manage chronic conditions more conveniently and affordably by improving the overall patient experience and featuring a wide array of health and wellness products, clinical services and expertise.

"We are delivering real change to the health care system," said Alan Lotvin, M.D., Chief Transformation Officer for CVS Health. "Through HealthHUBs, consumers are at the center of an unmatched retail health experience. The HealthHUB products and services are designed specifically with the consumer's health needs, challenges, and goals in mind, so that they can easily receive coordinated, personalized care in a familiar, neighborhood location."

Among the key features incorporated in a HealthHUB include:

Greater Selection of Health and Wellness Products

  • Shop hundreds of products such as health devices that sync to your mobile phone, aromatherapy, fitness essentials, durable medical equipment, sleep apnea products and more.

More Personalized Support at CVS Pharmacy

  • Education and counseling for patients with chronic conditions, helping to identify their next best action that enables better health outcomes and reduces medical costs.

  • Pharmacist-led diabetes education counseling and smart device coaching for select blood glucose monitors.

  • Smoking cessation plans for patients and caregivers to help patients quit smoking.

Expanded Services at MinuteClinic

  • Services for minor illnesses and injuries, as well as immunizations, wellness and health checks.

  • Screening, treatment and monitoring for chronic conditions such as high blood pressure and high cholesterol.

  • Annual diabetic exam, including retinopathy screening.

  • End-to-end sleep apnea solution, including sleep assessment by an independent third party provider.

  • Suite of services to help manage common health conditions for young adults.

  • Phlebotomy services in conjunction with a MinuteClinic visit.

Access to In-Store Community Programs

  • Wellness rooms for group events such as health screenings, nutritional and lifestyle coaching, and benefits education.

  • Learning table for customers to explore health and wellness apps and shop our expanded assortment of products on CVS.com.

HealthHUB locations will also feature an on-site Care Concierge team responsible for customer engagement, including educating customers about new service offerings, helping them navigate in-store services and events, and connecting them to a team of providers.

"Before I had to visit multiple locations to take care of my family's health care needs," said Vivian Semidey, who frequents the HealthHUB location in Seffner, FL to continue her recovery from back surgery, get trusted advice about managing her high blood pressure and pick-up medication for an elderly parent. "I was quite surprised that everything I need for me and my family to get healthy is right here in one convenient location."

CVS Health has 53 HealthHUB locations operational in five states, including Florida, Georgia, New Jersey, Pennsylvania and Texas. The company plans to bring its HealthHUB store format to 17 states in the first part of 2020 as part of its national expansion.

The HealthHUB locations in Tampa include:

  • 30387 U.S. Highway 19 N, Clearwater, FL 33761

  • 5010 S Florida Avenue, Lakeland, FL 33813

  • 2322 Land O Lakes Blvd., Lutz, FL 33549

  • 5905 U.S. Highway 301 S, Riverview, FL 33578

  • 8001 9th Street North, Saint Petersburg, FL 33702

  • 704 West Martin Luther King Jr. Blvd, Seffner, FL 33584

  • 5357 Ehrlich Road, Tampa, FL 33625

  • 1000 East Tarpon Avenue, Tarpon Springs, FL 34689

  • 1929 Bruce B. Downs Blvd., Wesley Chapel, FL 33543

Added Bosnic, "Our company has long focused on ways to bring effective tools, resources and solutions to our communities in order to improve health care for individuals and their families. With HealthHUB, we are taking that commitment to the next level."

Visit our website to learn more about products and services available through our HealthHUB locations. For downloadable photos and videos, visit our HealthHUB media resource center.

About CVS Health

CVS Health (NYSE: CVS) is the nation's premier health innovation company helping people on their path to better health. Whether in one of its pharmacies or through its health services and plans, CVS Health is pioneering a bold new approach to total health by making quality care more affordable, accessible, simple and seamless. CVS Health is community-based and locally focused, engaging consumers with the care they need when and where they need it. The Company has approximately 9,900 retail locations, approximately 1,100 walk-in medical clinics, a leading pharmacy benefits manager with approximately 102 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year and expanding specialty pharmacy services. CVS Health also serves an estimated 38 million people through traditional, voluntary and consumer-directed health insurance products and related services, including rapidly expanding Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The Company believes its innovative health care model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

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Joe Goode
401-770-9820
Joseph.Goode@CVSHealth.com

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Aetna Announces the 2019 Voices of Health Competition Winners

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HARTFORD, Conn. Aetna, a CVS Health (NYSE: CVS) company, today announced the winners of the 2019 Voices of Health competition, a celebration of grassroots non-profit organizations across the country that are working to address social determinants of health in their communities.

The 102 participating non-profits promote health and well-being by addressing a wide range of community issues such as childhood obesity, access to affordable prescriptions and health care services, and providing food to the homeless, just to name a few. Each organization launched an online voting campaign – soliciting votes via their social media channels as well as through other marketing strategies - in their respective communities to compete for a $20,000 prize, among other prizes. In total, Aetna awarded $410K in grants to community organizations through the 2019 Voices of Health competition.

“The purpose of this competition is to support local non-profits and their missions to improve health and well-being in our communities, who go above and beyond where they can, and the winners this year do just that,” said Floyd Green, vice president of Aetna Community Affairs. “We believe that addressing health concerns outside of the doctor’s office is crucial to overall health and well-being and the reason why these organizations are singled out for their achievements. We are proud of their efforts and congratulate them all.”

The winners of the 2019 Voices of Health competition are:

  • House of Dawn, Atlanta, GA

  • New Hope Ministries, Central Pennsylvania

  • empowHERment, Charlotte, NC

  • Talbert House, Cincinnati, OH

  • Providence House, Inc., Cleveland, OH

  • Speak Project, Columbus, OH

  • Covenant Community Care, Detroit, MI

  • Exceptional Parents Unlimited Inc., Fresno, CA

  • Family Ties Family Resource Services, Houston, TX

  • Janet Goeske Foundation, Inland Empire, CA

  • The Arc Jacksonville, Jacksonville, FL

  • YouthCare, King County, WA

  • Hope Street Margolis Family Center, Los Angeles, CA

  • Home of the Innocents, Louisville, KY

  • Haitian Youth and Community Center of Florida, Inc., Miami, FL

  • Jawonio, New York, NY

  • Dwana Smallwood Performing Arts Center, New York, NY

  • Children Crisis Treatment Center, Philadelphia, PA

  • East End Cooperative Ministry, Pittsburgh, PA

  • Via Services, Santa Clara, CA

  • Tacoma Community House, Tacoma, WA

“The videos created by each non-profit are incredibly powerful. Each tells an insightful story,” said Green. “It’s a great reminder of how local grassroots organizations can and do have tremendous, positive social impact.”The finalists in the competition were required to develop a short video explaining how their organization is making a difference where they operate locally. Each group was responsible for soliciting votes in a number of different ways, including sharing their videos through social media and other communication channels and directing voters to www.aetnavoicesofhealth.com.

The Voices of Health program is aligned with “Destination: Health,” a series of CVS Health business programs with an enhanced focus on helping people improve their health outside of a clinical setting.

About Aetna

Aetna, a CVS Health business, serves an estimated 39 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental and behavioral health plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna's customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, visit www.aetna.com and explore how Aetna is helping to build a healthier world. @AetnaNews

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Katherine Wetzel
404-859-0703
wetzelk@aetna.com

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