Fighting COVID-19 with your wearable

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Attain by Aetna℠

Our partnership with Scripps Research uses data from wearable devices to combat viral illnesses

The use of wearable technology has more than tripled in the last four years.https://newsroom.accenture.com/news/accenture-study-finds-growing-demand-for-digital-health-services-revolutionizing-delivery-models-patients-doctors-machines.htm Now scientists are hoping to harness information from this technology to combat the coronavirus pandemic.

Our app, Attain by Aetna℠ developed for eligible Aetna members and launched last year in collaboration with Apple, provides everyday health tips and challenges on basic topics like sleep, nutrition, mindfulness, stress and activity. And with the user's consent, the app shares encrypted sensor data collected by your Apple watch with Aetna.

That shared data lets CVS Health provide messages to those members at key moments that can help them improve their health — for example, adhering to their medication routine, or providing information about affordable sites of care nearby that might be more appropriate than an emergency room.

“Over 92% of participants claim that Attain is helping them get healthier, and that is leading to early indications of better health outcomes and lower medical costs for the members.” — Ben Wanamaker, VP of Analytic Products, CVS Health
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A way to contribute to the fight against COVID-19

Now, Attain is joining a wider circle of participants by working with Scripps Research on DETECT (Digital Engagement and Tracking for early Control and Treatment) a study built off the platform Scripps Research uses for often cited 2020 flu research.

“Researchers will work with numerous partners in the digital health industry, including Fitbit, to understand if tracking individualized changes in heart rate, activity and sleep can provide an early indication of viral infections,” explains Jennifer Radin, PhD, an epidemiologist at Scripps Research.

We will be notifying current users of Attain of the opportunity to take part via in-app notifications but anyone who wears an Apple watch, Fitbit, Garmin or other wearable device can participate. Interested employees can learn how to take part in the study by visiting the DETECT study website reading an overview of the study and downloading the MyDataHelps™ mobile app.

By consenting to donate personal data, participants can not only take control of their own health, but also help public officials potentially prevent the outbreak of viral respiratory illness within their communities.

“Partnering with a credible, rigorous research institute like Scripps Research is one modest way to help us better understand and track this pandemic and maybe be better prepared for future ones,” adds Ben.

Download Attain by Aetna from the Apple® App Store today and start hitting your goals, earning rewards and forging your path to better health.You must be an Aetna® commercial medical member. You need to be at least 18. You need an iPhone®. Other eligibility and participation requirements, including certain state restrictions and exclusions, may apply.

Visit the Attain by Aetna website for more information and details.

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Coram nurses rise to the challenge during COVID-19 pandemic

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A global pandemic cannot stop Coram nurses from doing what they do best: providing critical patient care in the home or at one of our ambulatory infusion suites, helping patients avoid and prevent hospital stays, giving them the autonomy to administer their own medications, and providing emotional support. Infusion nurses not only provide important nursing care, they support, educate and reassure patients and caregivers who may be scared, anxious, and overwhelmed — something increasingly common during the COVID-19 pandemic.

This National Nurses Month, we're proud to feature a few of our over 1,000 Coram nurses here.

Jeannie Collazo-Torres

Jeanette (Jeannie) Collazo-Torres

Jeanette (Jeannie) Collazo-Torres understands what it takes to support patients with complex conditions requiring IV-therapy — a former Coram nurse, she now works for CVS Specialty focusing on pulmonary arterial hypertension, and is also supporting the Coram team during the COVID-19 pandemic. Though she is familiar with administering and educating patients about complex therapies (called ‘teaches’), Jeannie notes that new safety guidelines, personal protective equipment (PPE), and social distancing have made patient care more complicated. "We wear the full equipment: N95 masks, gowns, gloves, and goggles," Jeannie explains. "We talk with the patients, but we can't be close to them and it can be harder to provide emotional support."

Jeannie recently met with a COVID-19 patient who had been discharged from the hospital. She could see that both the patient and family members were scared. "It can be intense and scary for patients and families, but I try to come in and set everyone's minds at ease. As a nurse I have to sense what is needed." Sometimes that's a sense of humor, she explains, and sometimes it's someone to talk to or pray with.

Martha Silverspring

Martha Silverspring

A nurse for over 35 years, Martha Silverspring has been working in IV home care since 1992. She enjoys home care nursing because every day is different, and she loves people and the relationships she has built over the years. "In IV home care nursing, you work toward a common goal, and nothing breaks down barriers like working together towards a common goal."

Her home visits may look a little different during the COVID-19 pandemic, but Martha credits Coram and CVS Health for helping her continue doing her job while staying safe. "I keep hearing about shortages of PPE elsewhere, but we've had access to what we needed from the beginning."

Chris Keller

Chris Keller

Nurse manager Chris Keller loves the challenge he describes as "air traffic control" — coordinating arrival of a delivered medication from the branch to the patient, ensuring a nurse trained in administering the specific medication can be at the patient's home after delivery, etc. "It's a lot of logistics and juggling, but I have a fantastic team of support that helps get it all done."

Chris and his team were recently put to the test when a cruise ship with several COVID-19 patients onboard arrived in his hometown of San Diego. Coram was asked to help hospital patients who needed to be discharged quickly to make room for the quarantined passengers, and Chris and his team jumped right in. "Everyone stepped up. I'm fortunate to oversee an excellent team of nurses who said 'let's do it.' We got PPE equipment delivered to our branch, packaged it up, mailed to our nurses’ homes by the next day."

Jeannie, Martha and Chris are just a few of the dedicated Coram nurses providing exceptional care and support during this unprecedented time. We thank all of our Coram nurses for their courage and commitment to helping patients get and stay well.

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The Year of the Nurse — and COVID-19

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When the World Health Organization selected 2020 as Year of the Nurse, they didn’t know nurses would be on the frontlines of a global pandemic.

But like health care professionals around the world, CVS Health and Aetna nurses are working through the challenges of COVID-19, redefining the way health care is delivered and putting people on a path to better health.

“It's really a true opportunity to show our commitment, our effort and our skill in order to help other people.” — Todd Clair, RN, MSN
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“This is when we, as nurses, are needed the most,” says Todd Clair, a nurse and Care Manager for Aetna One® Advocate. “And it's really a true opportunity to show our commitment, our effort and our skill in order to help other people.”

Watch the video to see how our nurse practitioners, registered nurses, licensed vocational nurses and licensed practical nurses are showing that commitment every day.

For more information about CVS Health’s efforts to improve care across the nation, visit our News & Insights page and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter.

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CVS Health delivering on commitment to establish up to 1,000 COVID-19 test sites by end of May

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First phase will see drive-thru sites open across five states this week; more than 900 additional sites will open over next two weeks

WOONSOCKET, R.I. — Building on the company’s comprehensive efforts to help slow the spread of the virus, on Friday, May 15 CVS Health (NYSE: CVS) will open more than 50 COVID-19 test sites at select CVS Pharmacy drive-thru locations across Arizona, Connecticut, Florida, Massachusetts and Pennsylvania. The opening of hundreds of additional test sites across the country will be announced over the next two weeks.

The new sites will utilize self-swab tests and mark the next phase of the company’s COVID-19 testing strategy, announced April 27 at the White House. CVS Health expects to have up to 1,000 locations across the country offering this service by the end of May, with the goal of processing up to 1.5 million tests per month subject to availability of supplies and lab capacity. The company currently operates large-scale rapid test sites in coordination with five states, which can process a total of nearly 30,000 tests per week.

"While the large-scale test sites we’ve been operating since early April have proven successful, this new approach allows us to utilize our presence in communities across the country and bring testing closer to home," said Larry J. Merlo, President and CEO, CVS Health. "Our frontline employees will continue to play a critical role in the testing process, with members of their communities directly benefitting from their dedication and selflessness.”

Self-swab tests will be available to individuals meeting Centers for Disease Control and Prevention criteria, in addition to age guidelines. Patients must register in advance at CVS.com beginning Friday, May 15 to schedule an appointment. Patients will be required to stay in their cars and directed to the pharmacy drive-thru window where they will be provided with a test kit and given instructions, and a CVS Pharmacy team member will observe the self-swab process to ensure it is done properly. Tests will be sent to an independent, third-party lab for processing and the results will be available in approximately three days.

Testing will not take place inside any retail locations, and CVS Pharmacy, HealthHUB and MinuteClinic will continue to serve customers and patients.

More information on steps CVS Health has taken to address the COVID-19 pandemic, including support for health care providers and clinicians facing financial and administrative strain, is available at the company's frequently updated COVID-19 resource center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings – from HealthHUB® locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions – are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

T.J. Crawford
212-457-0583
crawfordt2@aetna.com

Cars in queue at a CVS Pharmacy drive-thru location, waiting to take the expanded self-swab COVID-19 test. (Available at certain locations.)
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COVID-19 local community support

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COVID-19 Response Fund


Food boxes and/or nutritional support


Local community support


Medically tailored meals


Senior services and food boxes

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Supporting relief efforts in our local communities

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A woman, wearing a face mask and gloves, handles produce in cardboard boxes.

For years, our purpose of helping people on their path to better health has guided us and remains the North Star on our journey to transform health care. Today, our purpose is more important than ever, as we work to address the most critical public health challenge in our lifetime — the COVID-19 pandemic. There are many individuals and communities in need and we are finding meaningful ways to support our employees, patients, customers and partners nationally and in the communities we serve.

With investments of more than $50 million in philanthropic support through CVS Health and the CVS Health and Aetna Foundations, we have focused our efforts on supporting the needs of the most vulnerable populations: school-aged children and their families, frontline workers, seniors, those who are underinsured or uninsured and, of course, our own colleagues. Our comprehensive approach includes:

  • COVID-19 resource action funds: CVS Health is providing local support grants, working with key leaders and partners at the local level to identify priority areas and organizations who can help with community resiliency efforts.

  • Food insecurity investments: As a result of the pandemic, many are struggling to access basic needs, including food and personal hygiene products. CVS Health has made $1 million in investments to address food insecurity and other community needs by distributing much-needed funds to local shelters and food banks. In addition, we’re making nearly $40M in product donations to community organizations around the country.

  • Outreach to underserved communities of color: African Americans have higher rates of underlying health conditions and chronic disease and data show COVID-19 is disproportionately impacting this community. CVS Health has launched a multi-faceted public education and awareness campaign aimed at closing the gap on misinformation and lack of information in minority communities, tapping into communications and marketing channels to help increase access to relevant resources and ensure more members of this at-risk community are informed and able to access the care they need.

  • Increasing telehealth and at-home health services: With shelter-in-place orders throughout the country, access to health care remains an important concern for all populations, but in particular those who are underinsured or uninsured. In response, the CVS Health Foundation is investing $2 million to support telehealth and expand capacity for free health clinics and community health partners to make these services more available and reliable for patients.

  • Frontline support: From health care workers and first responders to essential retail colleagues keeping store operations running each day, the safety and security of those on the frontline is critical.

    • Support for health care workers: CVS Health and the Aetna and CVS Health Foundations are donating nearly $2 million to support health care and clinical professionals access much-needed personal protective equipment (PPE) and behavioral health services. Grants to Americares, the American Nurses Foundation and Direct Relief will support access to PPE for health care professionals, including those in free clinics and community health centers around the country. In addition, these grants and additional funding for the Crisis Text Line will support behavioral health and mental wellbeing for frontline workers.

  • Workplace and employee support: We have committed to dedicate $1 million in value of colleague volunteerism to address the crisis to support services including clinical work, behavioral health support and peer-to-peer counseling. We also made a commitment to match up to $2 million in employee, board member and business partner contributions to the CVS Health Employee Relief Fund, which will make grants of up to $1,000 available to employees to address qualifying emergency needs related to the pandemic.

Read the full list of our partners supporting communities in need.

To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

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The kindness behind the mask

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You could call it the kindness behind the mask. Since 2008, a sewing team has been meeting regularly within Aetna headquarters in Hartford, Connecticut. Their basement location is equipped with supplies, sewing machines and sergers — sophisticated sewing machines generally used to make quilts. Beginning with a core group of five volunteers, the team has grown to 40 volunteers led by 24-year employee and Aetna Volunteer Coordinator Denise Zachmann (who runs about 40 volunteer projects a year and holds down her job as an executive assistant in Government Marketing).

Usually volunteers focus on head scarves for cancer patients, scent cloths for premature babies and themed pillow cases for children attending the Hole in the Wall Gang Camp. During the COVID-19 crisis, volunteers are sewing face masks at home. Masks go to multiple area hospitals and medical centers where the need is great. When it comes to supplies Denise needs to be resourceful. She re-allocates fabric from other projects. Elastic is scarce, so the team uses ribbon, bias tape and shoe laces.

Volunteer Bo Hallowell has been with Aetna for 23 years. Her “day job” involves project management for Government Marketing, but lately she’s also putting in dozens of personal hours sewing masks for first responders in her Windsor, Connecticut, community. “I’ve got it down to a science,” she says with a smile. A flood of material donations, says Bo, “is a beautiful example of a community coming together.” For Bo the work is personal: her daughter is a part-time EMT, her sister is a pharmacist and two cousins are police officers. They are on the frontlines serving the public and she’s helping to keep them safe so they can do their jobs.

Bo Hallowell, making face masks using a sewing machine.
Sewing protective masks is personal for Bo Hallowell. Her family includes health care providers and police officers.

Says Denise, “Bo has taken up the gauntlet — sewing about 150 masks a week and distributing them to local organizations meaningful to her, including the Granby, Connecticut, Police and nearby hospitals.

The sewing team receives support from Community Affairs, which connects with Aetna’s 56 plus volunteer councils. “Their work is a prime example of Aetna’s commitment to be local,” explains Floyd W. Green III, Vice President, Community Affairs. “The cost to Aetna is minimal, but the elevation of our reputation is priceless.”

The Hartford sewing team is determined to do what they can to help others during this challenging time. We thank them for their skill and their immense generosity of heart to help their communities.

Do you know a CVS colleague who brings their heart to work to help people on their path to better health? We want to hear. Email us at heartatwork@cvshealth.com.

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National Nurses Month: Spotlight on Accordant nurses

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People with rare diseases, such as rheumatoid arthritis, lupus, cystic fibrosis, and certain types of cancers, often require complex care and treatment regimens.

Now, they’re managing these conditions during a global pandemic.

AccordantCare, the CVS Health care management program for those with rare conditions, provides members with dedicated nurses who check in regularly by phone and nurse teams who are available around the clock. During COVID-19, they're providing more than standard care management support for members’ conditions — they are helping members adjust to new routines and challenges.

This National Nurses month, we’re proud to feature a few of our approximately 400 Accordant nurses here.

Phillip Ellison, RN, BSN

Phillip Ellison, RN, BSN

"We work with one of the most vulnerable populations when it comes to infections because their immune systems are compromised," says Philip Ellison, an oncology case manager. Many doctors have switched patients from facility-based IV cancer treatments to oral medications so they can remain at home as much as possible. While this reduces the risk of infection, it means a new medication regimen and new side effects at a time when doctors can be less accessible. With an Accordant nurse team to call, members get their care management questions answered any time of day or night. 

Phillip and other case managers also reach out periodically to the members they support. "This population is often already isolated, but now even more so. Having case managers who telephonically reach out to them is more important than ever." One such member, living in a rural area with no internet access, first heard about the novel Coronavirus from Phillip's call. He was able to educate her on the virus's impact and importance of wearing a face covering for her lab visits.

Wendy Golob, RN, BSN

Wendy Golob, RN, BSN

Wendy Golob, a case manager, emphasizes Accordant’s whole-person approach to member support, assessing members' support systems, transportation access, and ability to take part in daily activities such as cooking and dressing in addition to medical needs. During COVID-19, this means community resources, grocery delivery services, and scheduling appointments with their doctors over the phone when needed.  

One member Wendy supports was admitted to the hospital and diagnosed with COVID-19 and diabetes. He was given several discharge instructions as well as a strict diet regimen. Due to visitor restrictions, his caregiver was unable to have her questions answered by hospital staff. Wendy quickly scheduled a conference call to go over the instructions in detail, alleviating the caregiver’s concerns and empowering her to provide care with these new diagnoses. "She was so thankful for having that discussion," Wendy says.

Makayla Rhoades, RN

Makayla Rhoades, RN

Makayla Rhoades, a health management nurse, says many members call for help sorting through information they've heard from various sources, turning to the Accordant team for best practices and advice on symptoms that warrant medical attention. Makayla was an advocate for one of her members taking hydroxychloroquine for Lupus when the drug was being sought as a possible COVID-19 treatment. With all of her local pharmacies out of stock, Makayla helped a member locate an in-network mail order pharmacy to get her medication delivered on time.

Another member, feeling distressed after a hospital visit, sought Makayla's emotional support and assistance scheduling a telehealth visit with his primary care physician. "You do what you can to assist with their needs and have a positive impact on their health and life overall. It's those relationships that bring you to work every day," she says.

Melissa Gomez, RN, BSN, CCM

In her role as a health management nurse, Melissa Gomez translates health information for her Spanish-speaking members. Many of her members use interpreters and translators, but often don't like relaying personal medical concerns to a third party. Even going online, Melissa explains, is difficult when only a fraction of reputable health sites post content in languages other than English.  

One challenge Melissa highlighted is transportation access. During COVID-19, this means educating members, who are often immunocompromised, on CDC guidance to safely utilize public transportation and avoid infection. “When I get on the phone with my members, I envision what's going on, we talk about the issues, and we problem-solve together, says Melissa, "we have little moments of success with every member."  

During this challenging, uncertain, and unprecedented time, we thank all of our Accordant nurses for their resilience and dedication to making sure members receive the best possible care.

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CVS Health commits to flattening the second curve of the COVID-19 pandemic

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Company to increase access to critical mental health services for front-line workers impacted by COVID-19 with over $1 million in charitable support

WOONSOCKET, R.I. — CVS Health today announced its commitment to flattening the "second curve," the less visible but escalating mental health crisis resulting from the COVID-19 pandemic. To help address America's expanding mental and emotional wellbeing needs, the company is enhancing its nationwide mental health programming effort with new charitable investments focused on health care workers, essential workers and seniors.

"The wrath of COVID-19 is not just physical. Mental trauma is the deadly undertow of the pandemic's first wave," said Karen S. Lynch, Executive Vice President, CVS Health and President, Aetna Business Unit. "The impact of isolation, fear, uncertainty and loss can be just as deadly as the virus itself. It is silent and can't be seen, but we are all affected by it. We are committed to helping our nation rise above this second wave by first providing support for those who need it most, including heroes on the frontlines and seniors."

Since March 1, CVS Health has seen a 200 percent increase in virtual mental health visits as compared to the same period last year, as well as substantial increases in calls for help with psychological distress including anxiety, grief and loss, and trauma. Health care workers are under extreme stress and anxiety fighting to save lives, while in many cases, isolating themselves after shifts to keep their own family safe. Self-isolation also affects older adults whose only social contacts are outside of their homes. Those who don't have close family or friends living within their personal "safe-zones" and who rely on outside contact through social programs and community activities can be placed at increased risk of mental health problems.

CVS Health will increase access to the following resources through targeted financial support:

  • Supporting Americares COVID-19 Mental Health and Psychosocial Support (MHPSS) Project with a $500,000 contribution from the Aetna Foundation to help frontline health care workers, particularly those who serve low-income populations, improve their mental health awareness, knowledge and resiliency, and understand the mental health concerns impacting their patients.

  • Expert crisis support for frontline health care and essential workers through Crisis Text Line via a $300,000 grant from the Aetna Foundation. For the Frontlines is a dedicated effort to provide 24/7 confidential direct mental health support for those on the frontlines, including health care workers dealing with the stress, anxiety, fear, depression and/or isolation associated with COVID-19. Health care and essential workers can text FRONTLINE to 741741 from anywhere in the U.S. to communicate with a trained volunteer crisis counselor at no cost.

CVS Health is also making Aetna's Resources for Living (RFL) program available to everyone, which includes:

  • Real-time phone support to help callers cope with the emotional impact of the pandemic (accessible by calling 1-833-327-AETNA or 1-833-327-2386).

  • Access to informational content, community referrals and management consultation for organizations (even those who do not partner with Aetna).

  • Employers may access this consultation by calling 1-800-243-5240.

  • Support for basic needs including family meals, access to childcare, and financial guidance.

  • Partnering with vendors to provide direct access to essential needs for seniors.

  • Access to Aetna's RFL Toolkit online, which includes live webinars, targeted articles and expert resources on key topics like managing stress, helping young children cope and strategies for medical staff.

Additionally, outpatient counseling for hospital-based employees will be provided through Give An Hour via a $220,000 contribution from CVS Health. Give An Hour will offer no-cost counseling both during and after the pandemic to help health care workers manage trauma responses such as depression, anxiety and post-traumatic stress in some of the most heavily impacted states, including New York, New Jersey and ConnecticutAccess support from Give an Hour.

Finally, CVS Health is offering increased support for its own employees through various resources that help build mental health resilience, cope with uncertainty, reduce stress and stay connected. These services will be delivered with 7 Cups, an online platform that connects people to a caring, emotionally supportive volunteer listener to prevent depression and anxiety.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at https://www.cvshealth.com.

Media contact

Ethan Slavin
860-273-6095
SlavinE@aetna.com

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Flattening the second curve

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As we combat the physical effects of COVID-19 pandemic, many of us are simultaneously confronted with deep feelings of stress, fear and anxiety. We are facing profound loss, economic uncertainty, social isolation, and worry for the health of those we love. This time of mental and emotional crisis is the ‘second curve’ of the pandemic, and we must work together to flatten this curve, too. 

If you are struggling, please know — you’re not alone. 

In times of great need, there will always be great helpers and heroes - those who go above and beyond to keep others safe and comfortable, heal sickness, and provide access to essential services and resources. In the wake of this pandemic, these helpers and heroes have missed sleep, lost jobs, mourned loved ones and become infected themselves — all while staying committed to helping and serving others. These helpers need help, too. 

To answer that call, CVS Health is stepping up our commitment to supporting those who care for us by connecting them with mental wellbeing resources and counseling services designed to address their needs during this unprecedented and difficult time.  

We’re proud to now offer expanded services and resources to support our most significantly impacted groups — our frontline health care workers, our essential workers, our seniors, and our furloughed and laid-off workers. Read on to learn more.

Maintaining mental wellbeing right now is more important, and more challenging, than ever. We can help.

Read the infographic


Impacted? We’re here to help.


Frontline health care workers

Through support from CVS Health and the Aetna Foundation, we are working to address the needs of the health care workforce by offering access to no-cost mental health counseling via the Crisis Text Line and Give An Hour.

  • The Crisis Text Line For the Frontlines provides 24/7 direct mental health support for health care workers who are dealing with stress, anxiety, fear, depression or isolation associated with COVID-19. Need urgent support? Text FRONTLINE to 741741 for assistance

  • Give An Hour offers personalized counseling to hospital-based clinical and non-clinical employees, and loved ones of essential hospital workers in New York, New Jersey and Connecticut to help manage trauma responses including, depression, anxiety, and post-traumatic stress. Access support from Give an Hour.

Aetna’s signature Resources For Living (RFL) program is also offering a variety of wellbeing resources and support options to those in need, whether or not they’re covered in Aetna insurance plans. Individuals who do not have RFL as an insurance plan benefit should call 1-833-327-AETNA (1-833-327-2386) for assistance. RFL resources include:

  • In-the-moment phone support to help cope with the emotional impact of the event

  • Guidance for frontline workers on how to cope with the traumatic stress effects of COVID-19


Essential workers

CVS Health is committed to helping essential workers, including grocery, pharmacy and service employees, who are also on the frontlines of the pandemic.

Aetna Resources For Living (RFL) is providing mental wellbeing services, in addition to identifying resources to support basic needs such as meals, childcare, eldercare, and financial guidance. Services are available to all even if your insurance plan benefits do not include RFL.

  • Get real-time phone support to help cope with the emotional impact of the pandemic. Call 1-833-327-AETNA (1-833-327-2386)

  • Listen to podcasts about relevant topics such as grief, loss, resiliency, self-care, and empathy

  • Discover ideas for things to do with your kids while you’re together at home

Urgent support is also one text away. The Crisis Text Line is available 24/7. Text FRONTLINE to 741741 to connect with a crisis counselor.


Seniors

Staying connected during social distancing can be challenging, especially for seniors who are most at risk for social isolation. We’re here to help.

Aetna Resources For Living (RFL) is providing wellbeing and emotional support for seniors, expanding social connectedness outreach. Additionally, through RFL, seniors can access support for basic needs including food, prescription, and meal delivery services. If you need assistance, call RFL at 1-833-327-AETNA (1-833-327-2386).


Furloughed or unemployed

A job loss can take a toll on your mental wellbeing. Resources are available to help you address fears and anxiety.

Aetna Resources For Living (RFL) is providing support for basic needs. Resources include emotional support for coping with job loss, family meals, and financial guidance. To speak to someone, call 1-833-327-AETNA (1-833-327-2386).

Need urgent support? A crisis counselor with the Crisis Text Line is available 24/7. Text HOME to 741741.


CVS Health colleagues

Resources are also available to help CVS Health colleagues build mental health resilience, cope with uncertainty, reduce stress and stay connected.

  • Colleagues on the frontline who are dealing with stress, isolation, and fear associated with the pandemic can text FRONTLINE to 741741 and receive assistance from the 24/7 Crisis Text Line For the Frontlines

  • Additionally, 7 Cups provides free, on-demand emotional health support services that make behavioral health care accessible through community, trained volunteer listeners.

Need help now?

Connect with an expert.

Visit Crisis Text Line or text HOME to 741741 to connect with a Crisis Counselor for 24/7 support.

Give An Hour provides mental health counseling services at no cost.

If you live in New York, New Jersey, or Connecticut, learn more about Give An Hour’s services.

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