CVS Health plans to double its COVID-19 drive-thru test sites to a total of more than 4,000 across the country

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Company has administered three million COVID-19 tests since March

WOONSOCKET, R.I. — CVS Health (NYSE: CVS) today announced plans to add more than 2,000 new COVID-19 drive-thru test sites at select CVS Pharmacy locations across the country to support the company's ongoing efforts to increase access to testing and help slow the spread of the virus.

CVS Health currently manages the largest number of independently run COVID-19 test sites in the country, and with these new locations the company expects to have more than 4,000 operating by mid-October. The new locations will open in waves over the next several weeks and build on the company's ability to support testing in 33 states and Washington, DC, beginning with the opening of more than 400 sites this Friday.

"Since opening our first test site in March, we've been able to quickly adapt to the changing landscape in order to make it easier for people in the communities we serve to access testing," said Jon Roberts, Chief Operating Officer, CVS Health and acting President, CVS Pharmacy. "We recognize the critical role testing plays in helping to manage the spread of the virus and are incredibly proud of how our teams have responded to this need while continuing to take care of our customers, clients and patients."

Self-swab tests are no cost to patients and available to individuals meeting Centers for Disease Control and Prevention criteria.COVID-19 tests are no cost to patients with insurance or through a program for the uninsured funded by the U.S. Department of Health and Human Services. Patients must register in advance at CVS.com to schedule an appointment. A parent or legal guardian must complete the online registration for all minor patients, and patients 12 15 years of age must be accompanied by a parent or legal guardian when they come to be tested.

When arriving for testing, patients are asked to follow signage or the instructions of the staff onsite. Procedures vary by location and patients may be directed to stay in their cars and proceed to either the pharmacy drive-thru window or a parking space or tent located in the parking lot or, in very limited locations, to enter a CVS store. Patients will be provided with a test kit and given instructions, and a CVS Pharmacy team member will observe the self-swab process.

Currently, most test results from specimens collected at CVS test sites across the country will be available within 2 to 3 days.

A complete list of CVS Pharmacy drive-thru test sites can be found here.

More information on steps CVS Health has taken to address the COVID-19 pandemic is available at the company's frequently updated COVID-19 resource center.

For downloadable COVID-19 testing media assets, including photos and video, please visit the Media Resource Center.

About CVS Health

CVS Health employees are united around a common goal of becoming the most consumer-centric health company. We're evolving based on changing consumer needs and meeting people where they are, whether that's in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings from HealthHUB locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we're transforming health at www.cvshealth.com.

Media contact

Joe Goode
401-378-5220
Joseph.Goode@CVSHealth.com

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Corporate social responsibility reports

At the beginning of this new decade, we are reinforcing our commitment to helping people on their path to better health through Transform Health 2030. Grounded in four pillars — Healthy People, Healthy Business, Healthy Community and Healthy Planet Transform Health 2030 is inclusive of our enterprise strategy and the impact we know we can have as a health care leader.

Download this year’s report

2019 CSR Report PDF

2019 CSR Report Summary PDF

2019 CSR Report Appendix PDF

    Leader insights

    Our goal is to be the front door to health care and CVS Health remains focused on helping people on their path to better health by making health care more local and simpler. In 2020 and beyond, we welcome the opportunity to collaborate with our partners, stockholders and other stakeholders to deliver better health to our customers, patients, colleagues and the communities we serve.

    A letter from President and CEO Larry Merlo

    A letter from Chief Sustainability Officer Eileen Howard Boone, Senior Vice President, Corporate Social Responsibility and Philanthropy for CVS Health

    Performance tracking

    We have established 23 measurable, time-bound performance targets to track progress against our goals and strategic priorities. Over the next year, we will develop new key performance targets and commitments to advance our Transform Health 2030 CSR roadmap.

    See our progress

    Material topics

    In 2019, we conducted a comprehensive materiality assessment, in accordance with the Global Reporting Initiative (GRI) Standards, to reflect our growing business, strategy and stakeholder expectations. The assessment evaluated the 23 topics from our materiality assessment in 2017. Additionally, it reflected our Aetna integration activities through internal and external stakeholder feedback, competitive benchmarking, an industry landscape and assessment of emerging issues. Ultimately, the 2019 materiality assessment drove the development of our Transform Health 2030 strategy and its pillars: Healthy People, Healthy Community, Healthy Business and Healthy Planet.

    Learn more about our material topics

    Report archives

    Our current and previous Corporate Social Responsibility reports.

    View the CSR report archive

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    CVS Health Foundation

    $150M+

    in charitable contributions, employee giving, in-store fundraising and in-kind donations

    More than

    $5.6B

    in economic impact contributed to local communities through our supplier diversity program

    In 2019, we enrolled

    1.1M

    customers in digital receipts for a savings of 48 million yards of receipt paper

    CVS Health’s Corporate Social Responsibility roadmap: Healthy People, Healthy Business, Healthy Community, and Healthy Planet.

    Corporate social responsibility

    Our goal is to be the front door to health care and CVS Health remains focused on helping people on their path to better health by making health care more local and simpler. Our Corporate Social Responsibility (CSR) strategy is integral to how we deliver on our purpose.

    A mother and child playing jubilantly outdoors.

    Our key focus areas

    Grounded in four pillars — Healthy People, Healthy Business, Healthy Community and Healthy Planet — Transform Health 2030 is more inclusive of our broader enterprise and the impact we can have as a health care leader. It conveys our mission to effectively utilize our scale, expertise and innovative spirit to transform the health care experience and invest in community health at the local level.

    Healthy People

    How we’re delivering on our purpose of helping people on their path to better health across all touch points.

    To truly improve health outcomes, we need to be innovative and connect with people where they are — online, in their
    workplaces and in their neighborhoods and communities.

    Read the article, “The front door to health care”
    A woman jogs on the sidewalk in the city, passing a stylized CVS Health® heart in the shape of a leafy hedge.
    The side of a large skyscraper at night, with the windows illuminated by the office lights in the shape of a CVS Health® heart.

    Healthy Business

    We are committed to fostering a business that creates value for our colleagues, shareholders, partners, and supply chains.

    Our role as one of the nation’s largest employers and a leader in the Fortune 500 provides us with an exceptional opportunity to drive economic growth through job creation and across our supply chain. We are committed to operating a healthy business for all our stakeholders.

    Read the article, “The Leaders of tomorrow”

    Healthy Community

    We are delivering significant social impacts to support the health of communities across the U.S. and improve health outcomes in the communities we serve.

    By working with other community focused organizations and through innovative programs that can be executed in a variety of communities, we are driving positive health outcomes and reducing overall costs.

    Read the article, “Building healthier communities”
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    An aerial photo of a tropical island, with bright green trees, among light blue-colored waters, shaped like a CVS Health® heart.

    Healthy Planet

    The health of our environment is inextricably linked to human health and we’re committed to doing our part as a health care leader.

    We believe we have a responsibility as a leader in health care to help transform the health of our planet, just as we help people on their path to better health.

    Read the article, “Operating sustainably”

    CVS Health joins the charge in collectively thinking “Beyond the Bag”

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    It’s estimated that the U.S. alone uses 100 billion plastic bags per year, and less than 10 percent of these bags are recycled.https://www.epa.gov/sites/production/files/2019-11/documents/2016_and_2017_facts_and_figures_data_tables_0.pdf

    At the same time, the average retail plastic bag is only used for 12 minuteshttps://www.epa.gov/sites/production/files/2019-11/documents/2016_and_2017_facts_and_figures_data_tables_0.pdf, but can last 500 to 1,000 years on Earth.

    CVS Health recognizes and shares the concerns that many people have about the impact of single-use plastics on our environment and believes the retail bag needs reinventing.
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    That’s why CVS Health recently joined Closed Loop Partners, and other leading retailers, including Target and Walmart, to launch a new initiative to reinvent the single-use retail plastic bag.  The Beyond the Bag Initiative aims to identify, pilot and implement new design solutions and models to create an improved customer experience without unintended environmental consequences.  

    “We came to this initiative with both the health of the planet and the health of all people in mind,” said Eileen Howard Boone, SVP, Corporate Social Responsibility & Philanthropy and Chief Sustainability Officer, CVS Health.  “We know they are inextricably linked.”

    CVS Health’s participation in this initiative recognizes that reinventing the retail bag requires a coordinated industry approach and brings together many types of retailers to look at this question from a variety of angles.  The work will consider customers at all of the nearly 10,000 CVS Pharmacy locations, in rural, suburban and urban communities, where the need for a retail bag can be different.  Working with Closed Loop Partners and other companies that are part of this initiative, CVS Health will carefully consider the consumer experience as part of the work to innovate in this space.

    The company’s participation in and its financial commitment to this initiative is just one step on its journey to transform health over the next decade. Launched in May, the company’s Transform Health 2030 corporate social responsibility roadmap outlines CVS Health’s commitment to positively impacting the people and communities it serves, while supporting the health of its business and the planet. In addition to working with the Beyond the Bag Initiative, CVS Health has set goals to reduce its overall environmental impacts and made commitments related to responsible sourcing and chemical management.

    CVS Health’s commitment to this initiative is driven by the company’s purpose of helping people on their path to better health. Creating an innovative retail bag solution for the millions of customers the company serves will help to make both local communities and the whole planet a healthier place.

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    CVS Health launches ‘Transform Health 2030’ corporate social responsibility strategy with its 13th annual CSR report

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    WOONSOCKET, R.I. — CVS Health (NYSE: CVS) today launched its 13th annual corporate social responsibility (CSR) report and unveiled Transform Health 2030, the company’s new CSR roadmap for the next decade. The report lays the groundwork for how the company will transform health in four priority areas: Healthy People, Healthy Business, Healthy Community and Healthy Planet. It outlines the ways CVS Health is simplifying the health care system, supporting the personal and professional development of colleagues, investing in community health at the local level and setting bold goals to reduce environmental impact.

    “Our corporate social responsibility strategy, Transform Health 2030, reflects our commitment to bringing transformative change to health care access and delivery, while meeting and exceeding the needs of our patients, members, customers, clients, colleagues, supply chain and environment,” said Eileen Howard Boone, Senior Vice President, Corporate Social Responsibility & Philanthropy and Chief Sustainability Officer for CVS Health.

    This year’s report is the first that includes data of the newly combined enterprise following CVS Health’s combination with Aetna. The Transform Health 2030 roadmap was developed based on outcomes of the company’s comprehensive materiality assessment, conducted in 2019.

    Each pillar of the Transform Health 2030 strategy leverages the assets, scale and expertise of CVS Health to create impact. These pillars and associated accomplishments covered in the 2019 CSR report include:

    Healthy Peopledelivering on CVS Health’s purpose of helping people on their path to better health across all its touchpoints:

    • Launched more than 50 HealthHUB® locations by the end of 2019, offering a variety of services to help improve health outcomes and transform the consumer health experience at the local level, including managing chronic conditions, supporting nutritional health and providing community wellness spaces.

    • MinuteClinic became the first retail healthcare organization to receive the Pathways to Excellence designation from the American Nurses Credentialing Center.

    • Expanded CarePass nationally, bringing simplified value to our customers while making it easier for them to care for themselves and their loved ones.

    Healthy Businessfostering a business that creates value for CVS Health’s colleagues, shareholders, partners and supply chain:

    • Generated $5.6 billion in economic impact and created 35,000 jobs for minority and women-owned businesses through a best-in-class supplier diversity program.

    • Released Commitment to Responsible Marketing Practices, which demonstrates the company’s beliefs and aligns to its business strategy. The Commitment is brought to life through the CVS Beauty Mark, a watermark that signifies imagery advertising beauty and personal care products has not been digitally altered.

    Healthy Communitydelivering significant social impact to support the health of communities across the U.S. and improve health outcomes in the communities CVS Health serves:

    • Helped address social determinants of health by delivering $6.4 million in free health care services to 70,000 participants through Project Health in 2019 and investing a total of $50 million in affordable housing.

    • Announced a new, three-year $10 million collaboration with the Alzheimer’s Association to provide care and support services for patients, families and caregivers while advancing research toward prevention and a cure.

    • Continued to invest in building the first tobacco-free generation, with CVS Health and the CVS Health and Aetna Foundations awarding more than $16 million in grants to organizations that provide tobacco-free programming for youth, educators and clinicians.

    Healthy Planetrecognizing that the health of the environment is inextricably linked to human health, CVS Health is committed to doing its part as a health care leader:

    • Earned a place on the Dow Jones Sustainability World Index (DJSI World) for the first time and named to DJSI North America for the seventh time, recognizing CVS Health’s sustainability leadership. The company was also recognized by the global environmental non-profit CDP, earning a place on the CDP A List and recognition as a CDP Supplier Engagement Leader.

    • Removed oxybenzone and octinoxate from all store brand sunscreens in advance of laws banning these chemicals in Hawaii and Key West, Fla.

    • Removed BPS from CVS Pharmacy customer receipts to increase their recyclability, while enrolling 1.1 million customers in digital receipts in 2019 for a savings of 48 million yards of receipt paper.

    CVS Health’s 2019 CSR report was developed in accordance with the Global Reporting Initiative (GRI) Sustainability Reporting Standards, a global framework widely used by organizations to report on CSR and sustainability performance, and is aligned with the Sustainable Development Goals (SDGs).

    The report is available online at cvshealth.com/social-responsibility.

    About CVS Health

    CVS Health employees are united around a common goal of becoming the most consumer-centric health company in the world. We’re evolving based on changing consumer needs and meeting people where they are, whether that’s in the community at one of our nearly 10,000 local touchpoints, in the home, or in the palm of their hand. Our newest offerings — from HealthHUB® locations that are redefining what a pharmacy can be, to innovative programs that help manage chronic conditions — are designed to create a higher-quality, simpler and more affordable experience. Learn more about how we’re transforming health at www.cvshealth.com.

    Media contact

    Erin Britt
    401-770-9237
    erin.britt@cvshealth.com

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    Reducing Our Water Consumption and Waste

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    We continue to implement new technologies and operational practices to minimize our environmental footprint and contribute to healthier, more sustainable communities. With more than 9,900 retail locations, 22 distribution centers, numerous field offices, and a fleet of 2,500 delivery vehicles, we aim to drive efficiency across all aspects of our business – reducing our carbon footprint, energy usage, water consumption and waste.

    Improving Our Water Efficiency

    Access to water is critical to the health of our communities. Though our operational water use is not intensive, we use an enterprise-wide water management strategy to provide each site with tailored guidance to reduce consumption.

    In 2018, our water usage per square foot of retail space decreased by 3 percent, and our total water use increased by 4 percent from 2017 due to an increase in our store footprint. Through water efficiency measures, total water use per square foot has decreased 31 percent from the 2010 baseline.

    For new construction in retail operations, we set a target to reduce water use by 20 percent by 2020. We achieved this goal in our standard prototype stores by the efficient use of irrigation systems and the management of drought resistant plantings. We continue to implement these best practices and evaluate opportunities with our landscape plans.

    Minimizing Our Waste and Increasing Recycling

    In 2018, we diverted 55 percent of our waste to recycling, with 86 percent of the solid waste generated at our distribution centers diverted for recycling.

    In September of 2018, we launched a first-of-its-kind program to address a new California law that prohibits retailers from sending organic waste to landfill. With support from a third-party partner, we developed an innovative solution for managing excess food products in our stores to prevent them from becoming waste. Inventory scanning technology in our stores identifies excess, seasonal or nearly expired food and directs CVS Pharmacy colleagues to place the items in a designated tote which is transported back to our distribution centers and then to third-party facilities. There, inedible organic waste is processed to create renewable energy and organic fertilizer, while quality organics are donated to local charities and food banks – a win for the planet and community health.

    In the first four months of this program pilot, we donated more than 650,000 units of organic products and recycled more than 230,000 units. The program is now live in all retail stores in California and the value of the product donated in 2018 is estimated to be $2.1 million.

    These efforts build on previously identified waste minimization strategies, such as optimizing the number of SKUs available for sale and modifying the timing of restocking shelves to lessen product expirations in the targeted category by 25 percent.

    In 2017, we completed the implementation of a container optimization program for our regulated waste program in our retail stores. From 2017 to 2018, we realized a reduction of over seven tons of cardboard and achieved considerable cost savings.

    To learn more about the ways we’re working to protect our planet, read our 2018 Corporate Social Responsibility Report.

    To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

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    Inspiring Our Colleagues to Protect the Planet

    Inspiring Our Colleagues to Protect the Planet
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    Our colleagues care deeply about the health of the planet and support our sustainability efforts through volunteerism and every day actions to embed sustainability at home and at work. Their passion to create a healthier, more sustainable planet, along with their insights and ideas, have helped ignite some of our key initiatives.

    Cleaning Up Our Coastline

    CVS Health is a proud partner of Ocean Conservancy and is a member of the Trash Free Seas Alliance. Through our partnership and colleague participation in the International Coastal Cleanup, we have helped remove more than 2 million pieces of tobacco-related trash from coastlines in 2018. Cigarettes butts are the most commonly found items littering our shorelines, and hundreds of CVS Health colleagues across the country joined cleanup events in their local communities to support these efforts.

    Going Green through Action and Education

    To inspire our colleagues to make more sustainable choices on a daily basis, we established a 2020 target for colleagues to log 10,000 green actions on our online volunteer portal, CVS Health Community Crew. Green actions, such as recycling at home, turning off water while brushing teeth or switching to online bill pay, reduce personal environmental impacts. Since establishing this target, colleagues have logged more than 6,000 green actions in Community Crew. Collectively, colleague green actions have saved 3 million gallons of water, avoided 224,000 metric tons of carbon emissions, saved 225,000 kilowatts of energy and avoided 45,000 pounds of waste.

    Our GreenTeam Colleague Resource Group (CRG) promotes awareness, provides education and works to make environmental sustainability a relevant part of every colleague’s role and responsibility. Today, the GreenTeam has more than 1,000 members across the country, a 45-percent increase over 2017, and continues to grow.

    To learn more about the ways we’re working to protect our planet, read our 2018 Corporate Social Responsibility Report.

    To stay up-to-date on the latest CVS Health Social Responsibility news and content, sign up for email news alerts.

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    Strengthening Our Commitment to Ethical Sourcing Across Our Supply Chain

    Strengthening Our Commitment to Ethical Sourcing Across Our Supply Chain
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    The Responsible Factory Initiative logo

    Our purpose of helping people on their path to better health doesn’t just apply to our patients, customers and clients — it also means ensuring a safe working environment for not only our employees, but for our suppliers worldwide.

    To demonstrate this commitment, CVS Health recently became the first health care retailer to join the Responsible Factory Initiative (RFI), an initiative of the Responsible Business Alliance (RBA), the world's largest industry coalition dedicated to corporate social responsibility in global supply chains. Through the partnership, RFI will provide a set of tools — including online classes in multiple languages — to our suppliers and factories to support continuous improvement of social, environmental and ethical conditions.

    Part of CVS Health’s Ethical Sourcing and Customs-Trade Partnership Against Terrorism (CTPAT) program, the RFI trainings will assist our global suppliers and factories in addressing findings from their audits and facilitate the implementation of more robust internal management systems.  The training offerings focus on some of the most critical risks in supply chain manufacturing including: health and safety, chemical management, environmental sustainability, recognizing forced labor and corrective action planning.

    The RFI was launched in 2018 to provide a unifying architecture for RBA factory-level tools and programs that meet the needs of suppliers and factories at varying levels of responsible sourcing program maturity. The RBA has been developing tools and programs for over 10 years to measure and improve workplace corporate social responsibility performance.

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