Expanding precision oncology care

Bottom of the article

Tech entrepreneurs talk as much about working “on their business” as working “in their business” — another way of saying that innovating is as important as working on the day-in and day-out needs for a business to succeed. While the daily demands of patient care take a majority of their focus, oncologists, like smart tech executives, see technological advances and innovative oncology therapeutics as essential to improving the patient journey.

Today’s health care environment includes expanding the use of precision medicine, genomics, and technology, as well as increasing access to appropriate treatments to help improve patient experiences and outcomes. 

Precision medicine and the role of genomics

The late Clayton Christensen, renowned author and Harvard Business School professor who wrote at length on “disruptive innovation,” noted that precision medicine could aid in driving down health care costs without compromising quality or outcomes. Oncology evidence-based guidelines have been shown to improve treatment, outcomes, and costs by quickly starting patients on the most effective treatment, often with fewer side effects and less treatment time.https://ascopubs.org/doi/pdf/10.1200/JOP.17.00091

CVS Health’s Divisional Head of Enterprise Oncology Dr. Roger Brito describes the company’s precision approach that employs disruptive innovation: “The critical period between diagnosis and starting on therapy is an incredibly stressful and scary time for a patient. The ideal situation is to formulate the optimum treatment plan and get the patient started on the appropriate therapy as soon as possible.” 

Still, with approximately 700 updates in 24 months across 59 different National Comprehensive Cancer Network (NCCN) treatment and supportive care regimens, and a 63 percent expansion in oncology drugs in development in the last decade (IMS Health, R&D Focus, IMS Institute for Healthcare Informatics, May 2016.), applying the most current therapies in daily practice is difficult for many oncologists.

“Keeping up with all of the changes in treatment, like the rapidly expanding oncology drug pipeline and evolving clinical guidelines for cancer treatment, can be very challenging for oncologists. 60% of community oncologists regularly use cancer pathwaysHigh-quality oncology clinical pathways are detailed, evidence-based treatment protocols for delivering cancer care to patients with specific disease types and stages. When properly designed and implemented, oncology pathways can serve as an important tool in improving care quality and reducing costs. https://www.asco.org/practice-policy/cancer-care-initiatives, so there is an opportunity to better support them in delivering the latest in cancer care,” says Brito.

On top of that, consider the exciting opportunity to enhance precision medicine with the latest genomics science and technology. “Identifying the genomic landscape of an individual patient’s tumor enables oncologists to treat the root cause specifically and more effectively,” says CVS Health’s Transformation Vice President for Complex Chronic Disease Anne Claussen.

CVS Health’s analysis suggests that broad-panel genomic sequencing may result in cost savings, and a pilot is underway that will explore this in depth.

With little debate over the efficacy of genomic testing, many wonder why 60 percent of advanced cancer care patients receive no genetic testing.https://www.foundationmedicine.com/blog/uncovering-insights-in-pancreatic-and-prostate-cancers “There are currently 125 approved cancer drugs and 86% of those in late-stage development that require genetic testing, yet few eligible patients receive a companion lab test. And even when advanced testing is administered, patients often receive the less comprehensive single gene mutation test, which does not provide a patient’s complete genetic profile,” says Claussen.

Testing a patient’s tumor, looking at DNA and RNA sequencing, and pairing that data with a patient’s health information is complicated and requires expertise in pharmacogenomics to interpret. Further, oncologists also need experience and training with such data to explain results to their patients. Here again, time is critically important to get the patient on the appropriate therapy as soon as possible.

Using technology to speed and expand support

CVS Health is building on its experience and bringing together capabilities across our health plan and pharmacy businesses to make precision medicine and genomics more accessible while easing adoption for oncologists with our Transform Oncology Care program.

Claussen stated, “We are proactively partnering with oncologists to develop and enhance our oncology care solutions by facilitating frequent, two-way feedback and providing reporting that highlights opportunities and gaps to improve health outcomes.”

CVS Health is helping oncologists employ broad-panel gene sequencing tests with the latest NCCN treatment and supportive care guidelines that help in the selection of the most precise and appropriate treatment regimen based on the patient’s clinical and genetic profile. Additionally, providers are notified of applicable clinical trials that their patients may qualify to participate in. “Here is where we see the power of precision medicine and evidence-based tools such as our Transform Oncology Care program, which allows providers to request an authorization online and receive approval within minutes. Patient anxiety is eased because they will get their treatment in a timely manner, and the provider’s process flow is streamlined, resulting in a much better patient experience,” explains Dr. Brito.

Transform Oncology Care strives to provide targeted strategies for every step of the cancer care journey.

Read the infographic.

A woman, wearing a headdress and comfortable-looking clothes, smiles quietly while looking out of a large window.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
6
Display Hero
On
CSR Pillars
Audience
Narrative themes

Achieving accreditations for high-quality care

Bottom of the article

As a company committed to innovation and helping people on their path to better health, we pursue a range of accreditations from independent organizations. Maintaining these accreditations also helps ensure we are improving patient safety and driving better health outcomes.

CVS Health has long led the industry in seeking independent verification of quality and meeting — or exceeding — such standards. For example, CVS Pharmacy was the first retail pharmacy to receive URAC’s Community Pharmacy accreditation and MinuteClinic was the first retail health care provider to be accredited by The Joint Commission. Given our commitment to reducing costs while improving patient outcomes, achieving third-party accreditations underscores the important work we do every day to ensure patients can access the care they need without overusing resources.

Building on our commitment to delivering high-quality care

CVS Caremark, our Pharmacy Benefit Manager, recently earned the NCQA — or National Committee for Quality Assurance — Utilization Management Accreditation. This marks the fourth consecutive accreditation since 2014 and is a deep testament to the high-quality care we deliver to our clients and members. Achieving this accreditation demonstrates that we have the systems, process and personnel in place to conduct utilization management in accordance with the strictest quality standards.

The Reaccreditation Survey included a rigorous evaluation conducted by a team of physicians and managed care experts. An independent review oversight committee of physicians analyzes the team’s findings and assigns an accreditation status based on our performance against standards. Based on the score of our most recent survey, the duration of our NCQA Utilization Management Accreditation is in place for three years.

We’re proud to continue to be recognized by highly-respected organizations, such as NCQA.

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
6
Display Hero
On
CSR Pillars
Audience

Transforming kidney care

Hidden (not displayed)

An estimated 37 million Americans live with chronic kidney disease (CKD) and nearly 700,000 have end stage renal disease (ESRD). Treatment can be challenging and costly for both patients and payers. In fact, dialysis alone costs Medicare approximately $120 billion annually. Yet, despite the enormous cost, patient outcomes are poor, with nearly one in six dialysis patients dying in the first year after starting treatment.United States Renal Data System. 2019 USRDS annual data report: Epidemiology of kidney disease in the United States. National Institutes of Health, National Institute of Diabetes and Digestive and Kidney Diseases, Bethesda, MD, 2019.

At CVS Health, we are working to fundamentally transform the treatment paradigm for the millions of patients with CKD and ESRD through CVS Kidney Care, a CVS Health company. Specifically, our CKD management program is focused on early identification of kidney disease, targeted patient engagement and ongoing education to help slow disease progression.

""

Earlier identification and better patient education

Many people who have kidney disease don’t know it. In fact, in the U.S., 43 percent of those with severely reduced kidney function are not aware that they have chronic kidney disease. By promoting early diagnosis, we will work to help delay the onset of dialysis and avoid emergency hospitalization, which is one of the biggest drivers of cost in kidney care.

Our CKD care management program is focused on helping people understand their condition, delay the need for dialysis, and make confident treatment decisions when the time comes. For more information, visit the CVS Kidney Care website.

cvs heart

There is hope. A system that pays for kidney health, rather than kidney sickness, would produce much better outcomes, often at a lower cost, for millions of Americans.

Alex M. Azar III, U.S. Secretary of Health and Human Services

Aligned with HHS priorities

In 2019, an executive order aimed at improving kidney care helped launch a new Advancing Kidney Health initiative of the Department of Health and Human Services (HHS). This marked an important step forward in kidney care as the administration pledged to double the number of kidney transplants performed in the U.S and reduce ESRD kidney failure by 25 percent by 2030 through better education and care during early forms of the disease. Furthermore, the administration wants 80 percent of newly diagnosed people with kidney failure to receive a transplant or move from clinic-based dialysis to less expensive and more effective in-home care by 2025.

Our CVS Kidney Care focus aligns with the core objectives of this new initiative, and uniquely positions us to help advance and support the administration’s directives to improve early detection of and expand treatment options for kidney care. Across our CVS Health enterprise, we are committed to transforming the health care system to better meet the needs of patients and reduce overall costs. Our unique approach to kidney care is one way that we are doing this as we work to help more people on their path to better health. 

Visit the CVS Kidney Care website to learn more about our offerings.

A  photo of an older African-American couple dancing in their living room, smiling. The older female is enclosed in a red CVS Health® heart outline.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
9
Display Hero
On

Addressing social isolation among seniors

Bottom of the article

With studies showing social isolation can be as damaging to your health as smoking a pack of cigarettes a day, loneliness can be just as dangerous as high blood pressure and high cholesterol.

That's why addressing social isolation is a major focus for Aetna’s Medicare business and care managers, who are taking a more holistic view of senior health to help get them on a path to better health.

With studies showing social isolation can be as damaging to your health as smoking a pack of cigarettes a day, loneliness can be just as dangerous as high blood pressure and high cholesterol.
Tweet this

“The most common challenge with our senior patients, honestly, is that so many of them have no one,” says Aetna Field Case Manager Sarah Fischer, RN. “So many of them don’t have families. One lady said to me, ‘I’m the only one left.’"

Watch the video to see how case managers are introducing seniors to benefits such as the SilverSneakers fitness program, community volunteering and other opportunities for social connection.

“We get them involved, get the area office on aging involved. There are senior newspapers, things like that,” says Sarah. “We just bring these benefits to the member and say, ‘Let’s get you involved in something.’”

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
9
Display Hero
Off
Assets
Audience

Addressing out-of-pocket costs for diabetes patients

Bottom of the article

Rising costs are a burden for too many people living with diabetes today. Patients with a high-deductible health plan shoulder all of their medication costs while in the deductible phase of their insurance, which means they may be forced to make difficult decisions about whether they can afford their medications and fill their prescription.

Recent data reveal there is uncertainty on how to manage and predict the out-of-pocket costs associated with diabetes management. For example, nearly one-third of patients (32 percent) do not feel they have the resources needed to manage their own out-of-pocket costs. To address this challenge, CVS Health is working to eliminate member cost as a barrier to medication adherence.

Improving medication affordability and adherence

Improving diabetes outcomes while reducing costs is a priority for CVS Health. We recently launched RxZERO to enable employers and health plan sponsors to leverage formulary and plan design approaches to offer all categories of diabetes medications at zero dollar out of pocket for their members without raising costs for the plan sponsor or increasing premiums or deductibles for all plan members. The new plan design enables plan sponsors to eliminate member out of-pocket costs for the entire diabetes therapeutic area — including oral medications for Type 2 diabetes — and fully adhere to American Diabetes Association standards.

“Traditionally, the focus of affordability for diabetes medications has been on insulin, which is the cornerstone of therapy for the five percent of people with diabetes who are living with type 1 diabetes. However, the new CVS Caremark solution expands affordable options to include the entire range of diabetes medications — improving affordability for the 95 percent of people with diabetes who are living with type 2 diabetes.”

— Troyen A. Brennan, M.D., M.P.H., is Executive Vice President and Chief Medical Officer of CVS Health

CVS Caremark analysis shows that members taking branded diabetes medications spend on average, $467.24 out-of-pocket per year, with nearly 12 percent spending over $1,000 annually.

A comprehensive approach to diabetes management

A person living with diabetes is required to take many tasks to manage their therapy annually. To make disease management affordable, accessible and local, CVS Health offers numerous programs to help people with diabetes effectively manage their condition and stay on track with their prescribed treatment plan.

We provide supportive care at our HealthHUB locations to complement the care that patients receive from their primary care physicians. Our HealthHUB model provides a first-of-its-kind community-based store that offers a broader range of health services, new product categories, digital and on-demand health tools and trusted advice. In these locations, people living with diabetes are able to receive the coordinated care and services they need all within our own four walls.

A photo of a woman testing blood sugar with finger prick.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
28
Display Hero
On
CSR Pillars
Audience

Coram Nurses Help Teen Bike across the Country

Bottom of the article
A photo of a teenager at the airport with luggage.
Andrew leaving Boston for his cross-country bike trip.
A photo of a teenager with a nurse, administering an IV infusion.
Coram nurse Melissa Rupert infuses Andrew in Oklahoma City during his trip.

Coram, a CVS specialty business, provides high-quality infusion and tube-feeding care to patients where they live, work and travel. So when 17-year-old Andrew had an opportunity to go on a six-week cycling, cross-country adventure this past summer, his parents knew the Coram nursing team could help.

Andrew has Gaucher disease and receives enzyme replacement home infusions every 2 to 3 weeks. His trip would leave from Massachusetts in June and not return until early August, so he would require infusions along the route. His parents and medical team mapped out the trip and planned for infusions in Oklahoma City and Santa Monica, CA.

Coram nurses worked with Andrew’s primary care team at Boston’s Children’s Hospital to secure connections in the other states who would be willing to help. He needed an in-state physician to write the nursing orders, and a Coram nurse to meet him at a hotel for the infusion. The Coram Oklahoma City and Los Angeles branches ensured Andrew received the specialized care he needed.

Gaucher disease is a rare genetic enzyme deficiency disorder that affects 10,000 to 20,000 Americans, and can largely be controlled with enzyme replacement. Patients experience anemia, low platelet counts, severely enlarged liver and spleen, and bone disease.

Coram’s Vast Nurse Network

“The benefit of working with Coram is that we have more than 38 years of experience providing infusion services to patients,” said Julie Scaramuzzi, Nurse Manager, Infusion. “We meet patients where they are, and Coram has 73 ambulatory infusion suites across the country. Our team helps patients prepare the paperwork to bring liquids through airport security, and secure a nurse and location for the treatment,” she said. Coram has more than 2,000 clinicians who provide care to nearly 200,000 patients annually for a range of complex conditions including immune deficiencies, neurological disorders, digestive diseases and serious infections.

Andrew’s mom, Heidi, connected with Coram to pick up the medication near her home, and with the paperwork in order, boarded planes to Oklahoma and California. She met Andrew and the nurses in the hotels, and Andrew successfully received his treatments on the road. He was able to stay with his biking group for the entire trip.

Julie said “Andrew proves that patients who home-infuse are no longer home-bound. Our team works with many patients who travel for business or even just to see family for the holidays. Our network of nurses is vast and we are able to meet patients where they are, when they need their treatment.”

The Accordant Team Approach for Gaucher Patients

In addition to care from Coram clinicians and nurses, Accordant offers support for members with rare conditions, such as Gaucher disease, through targeted interventions designed to meet each patient’s unique needs.

“The specialized care team is composed of registered nurses, pharmacists, social workers, and a medical director – all backed by a medical advisory board,” Ahmed F. Hassan, Vice President and General Manager, Accordant. “These skilled practitioners set mutually agreed-upon health goals with the patient, discuss symptom management, explain proper use of medications, and even deal with resource issues such as lack of transportation to doctors’ appointments or cost of care.”

The more than 30 physicians on Accordant’s medical advisory board are available to the Accordant team to discuss complex situations and offer insights into care approaches that the nurse may use in supporting the patient. And, all of the team’s care is grounded in the latest evidence-based medicine and clinical guidelines.

For more information about CVS Health’s efforts to improve care across the nation, visit our News & Insights page and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter

A photo of a teenager with a nurse, administering an IV infusion.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
5
Display Hero
Off
CSR Pillars
Audience

Managing diabetes

Our integrated, coordinated care approach

CVS Health is harnessing the power of its unmatched community connections and industry-leading data analytics to help people with diabetes better manage their day-to-day symptoms and lead healthier lives.

Our integrated approach is rooted in early detection and personalized, holistic care management, and offers our patients, customers and members an array of products and services that work seamlessly together, while improving access to care that is more local, more affordable and easier to navigate.

In Our Stores

With locations in 10,000 communities nationwide, our CVS Pharmacy stores are uniquely positioned to help patients manage their chronic conditions such as diabetes in between doctor’s visits. Our pharmacists provide one-on-one trusted counsel to patients daily, reviewing prescriptions to ensure patients are getting the most out of their medicines, while the providers in our more than 1,100 MinuteClinic locations offer screenings to monitor a patient’s vital signs and glucose levels.

We carry a wide variety of diabetes care products in our CVS Pharmacy locations to make it easier for patients to manage their condition.

MinuteClinic providers can identify conditions — including diabetes and hypertension — that a patient may not know about and develop an initial treatment plan with appropriate prescriptions and ongoing monitoring and counseling.

And with our new HealthHub® concept, a new, first-of-its-kind community-based store that offers a broader range of health services, new product categories, digital and on-demand health tools and trusted advice along with expanded capabilities in chronic disease care such as diabetes.

In addition, under our Reduced Rx prescription savings program, patients with diabetes can receive their insulin at a reduced cost at any of the more than 67,000 pharmacies in the CVS Caremark retail network, including our CVS Pharmacy locations.

CVS Pharmacy is partnering with the American Diabetes Association on their November #CountMeIn campaign to highlight the numbers that matter most when it comes to those living with, at risk for and supporting those with diabetes. More information can be found at diabetes.org/CountMeInADA.

For Our Members

We launched our Transform Diabetes Care program in 2017 to help simplify condition management and improve outcomes for members of our CVS Caremark pharmacy benefit manager.

The results so far have been significant: More than 50 percent of enrolled members with uncontrolled diabetes have moved to a controlled status by utilizing the solutions offered by the program, including personalized coaching, monitoring at MinuteClinic and CVS Pharmacy, testing supplies and a pharmacist-led clinical team that reviews blood glucose readings.

Learn more about our Transform Diabetes Care program.

Since launching, the program has expanded to identify members at risk for developing diabetes and related conditions.

Additionally, our Pharmacy Advisor program helps our members with chronic conditions like diabetes do a better job of taking their prescription medications through targeted counseling from pharmacists and monitored pharmacy claims to keep members on track with refills.

In the Community

CVS Health provides philanthropic support across the country to fund prevention efforts as well as education for those at risk for or living with diabetes. 

Through our partnership with the National Association of Free & Charitable Clinics (NAFC), the CVS Health Foundation has provided support to 57 clinics across the country to support expanded services to treat those with diabetes and hypertension.

We also bring free health and wellness screenings directly to local communities through our Project Health events. At these events, participants receive on-the-spot assessments of weight, blood pressure, blood glucose and cholesterol levels – tests that can help detect risk for chronic conditions such diabetes.

CVS Health also supports colleagues who volunteer on behalf of organizations associated with diabetes and also provides sponsorships for events. In 2019, CVS Health has provided over $120,000 to support diabetes organizations.

Find out more about the results of our Morning Consult survey on diabetes care.

Patient stories, features and related content

Display Date

By the Numbers: Improving Diabetes Care

Bottom of the article
A man using diabetic testing equipment.

Diabetes is a costly and complex disease that burdens patients and the broader health care system. Today, more than 100 million U.S. adults are now living with diabetes or prediabetes and estimates show that medical costs for people with diabetes are twice as high as for people who don’t have diabetes.https://www.cdc.gov/media/releases/2017/p0718-diabetes-report.html

In honor of American Diabetes Month, CVS Health recently partnered with Morning Consult to conduct a survey to better understand how people living with diabetes and the providers who deliver diabetes care are grappling with the disease. We also examined what tools and solutions would be most impactful in improving diabetes care.

Among both people living with diabetes and providers, there is a desire to expand access to care locally, better manage and predict out-of-pocket costs and provide additional lifestyle support.

Expanding Access to Diabetes Care

Managing diabetes can be extremely time-consuming and complicated. Oftentimes, patients must visit different sites of care, facilitate multiple annual exams and communicate with various providers across their care team. The survey revealed that both people living with diabetes and providers believe the health care system could do more to expand access to diabetes care and services. For example:

  • A majority (64 percent) of people living with diabetes are not aware of extended hours for diabetes support, while 61 percent of providers do not offer extended hours.

  • The vast majority of people living with diabetes (89 percent) and providers (98 percent) believe that being able to receive testing and exams for diabetes in a single location would be beneficial.

  • Just 18 percent of diabetes patients see their primary care provider once or more a month, while 37 percent report that they see their primary care provider every two to three months and 35 percent report that they see their provider every four to six months.

This is where CVS Health is making a difference. Today, 71 percent of Americans live within five miles of a CVS retail location. And people come to their pharmacy frequently: Whereas a patient with diabetes might only see his or her physician four to five times a year, they will likely see their pharmacist as many as 18–24 times in the same year.

Through these touchpoints to care, we are expanding access to diabetes care locally. For example, our HealthHUB model provides a new, first-of-its-kind community-based store that offer a broader range of health services, new product categories, digital and on-demand health tools and trusted advice. In these locations, people living with diabetes are able to receive the coordinated care and services they need all within our own four walls.

Addressing Diabetes Costs

Cost is top of mind for both people living with diabetes and providers — and there is uncertainty on how to predict the out-of-pocket costs associated with diabetes management. When asked about managing diabetes, nearly half (47 percent) of providers do not feel they have the resources they need to predict out-of-pocket costs for their patients’ diabetes medications. On the other hand, nearly one-third of patients (32 percent) do not feel they have the resources they need to predict their own out-of-pocket costs.

CVS Health is working to expand visibility into drug cost information across multiple points of care. Through our real-time benefits program, we’re providing tools to doctors so they can see what a medicine is going to cost, and recommend lower-cost, clinically appropriate options to the patient. We’ve also pioneered digital tools, including the Rx Savings Finder, which helps our retail pharmacists find patients savings when they do reach the pharmacy counter.

Improving Disease and Lifestyle Management

People living with diabetes and providers would benefit from enhanced lifestyle support to better manage the disease, including nutritional counseling and access to public transportation. For example:

  • People living with diabetes (58 percent) and providers (80 percent) both report they are likely to utilize nutritional counseling services to help manage their diabetes.

  • Access to public transportation is seen as a barrier among both patients and providers. For example, people living with diabetes (27 percent) and providers (29 percent) rank access to public transportation as poor in their community.

CVS Health offers programs to provide people living with diabetes with personalized support when and where they need it — whether it be in the community, in the home or in the palm of their hand.

For example, our Transform Diabetes Care includes personalized pharmacist counseling and the support of a diabetes coach to help ensure members stay adherent to their care plans. Additionally, through our Pharmacy Advisor program, our members can get one-on-one counseling from pharmacists either in-person at a CVS pharmacy location, or through our URAC-accredited call center.

To learn more about our enterprise-wide approach to diabetes management and care, visit our Managing Diabetes with CVS Health page.

To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter.

A man using diabetic testing equipment.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
2
Display Hero
Off
Audience

Everyday Steps Are Critical for Managing Diabetes

Bottom of the article
A woman receiving a blood pressure check.

Donna Castillo was running her usual errands when she stopped by her neighborhood CVS Pharmacy in Anaheim, California, to pick up her new type 2 diabetes medication. She wound up walking unexpectedly into a free health screening event – and didn’t hesitate to take advantage.

The 57-year old former hairdresser, who also suffers from rheumatoid arthritis in her hands and who lives on disability, understands the importance of taking small, everyday steps to manage her health.

“People tend to ignore things,” she says, “but I've learned how the little things matter.” In addition to taking medication, Castillo says living with type 2 diabetes has taught her to carefully monitor her diet. She makes sure to eat breakfast every morning and that her breakfasts always include protein. “Birthday parties are the hardest with all that cake,” she says. “I just take a little piece. I have to be really careful about my sugar.”

The Project Health screening event taking place that day was one of 93 community health fairs across the greater Los Angeles region from September through December, with nearly 600 total events in CVS Pharmacy locations across the country. The free screenings monitor such vitals as blood pressure, blood sugar, and body mass index. CVS Health practitioners also offer advice on how to quit smoking, and give referrals to nearby primary care doctors and other resources.

Since it began in 2006, Project Health has delivered more than $127 million in free health care services to nearly 1.7 million people in multicultural communities with a large number of uninsured or underinsured Americans.

These screenings are particularly critical for people with chronic conditions, like diabetes, which can trigger other health problems such as heart disease and stroke if not monitored and maintained.

Castillo is very familiar with the risks. She was diagnosed around age 50, and the condition runs on both sides of her family, although she is relieved her three grown sons have all tested negative. She stopped by CVS that day to pick up a new medication her doctor had recently prescribed, canagliflozin, which she now takes in addition to daily doses of Metformin.

Type 2 diabetes affects one in 10 Americans, or about 30 million people, according to the Centers for Disease Control and Prevention. While the disease typically surfaces in people over age 45, young adults, teens and children are increasingly being diagnosed.

Nurse Practitioner Elsie Parra, who was onsite at the Anaheim CVS to provide screening tests, has been with Project Health for the past five years, and says too often, patients don’t know they have symptoms that could be red flags for serious health conditions.

“Diabetes, blood pressure, and high cholesterol are all silent killers,” says Parra. “These community screenings are a convenient way for patients to get a fast check-up without an appointment or feels the nervousness some might have when going to a doctor’s office.”

To learn more about our enterprise-wide approach to diabetes management and care, visit our Managing Diabetes with CVS Health page.

To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter.

Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
2
Display Hero
Off
CSR Pillars
Audience

Accordant: Holistic Support for Patients with Complex Conditions

Bottom of the article
A photo of a doctor putting hand on patient’s shoulder.

Managing rare or complex conditions can often be challenging for patients. They can feel overwhelmed by the condition, medication side effects, complex dosage instructions, comorbidities, complicated provider directions, and experience challenges trying to navigate the health care system.

Health plans and employers, can adopt and offer our Accordant program for their plan members. Accordant provides holistic support for patients with rare conditions through targeted interventions designed to meet each patient’s unique needs.

The specialized care team is composed of registered nurses, pharmacists, social workers, and a medical director – all backed by a medical advisory board. These skilled practitioners set mutually agreed-upon health goals with the patient, discuss symptom management, explain proper use of medications, and even deal with resource issues such as lack of transportation to doctors’ appointments or cost of care. In addition, social workers help patients with community resources such as negotiating utility bill payments, identifying support groups, and grants for home modifications.

In a recent Blue Cross Blue Shield blog post, Accordant Medical Director Dr. Andrew Krueger discusses the importance of comprehensive care management services for patients with complex conditions such as multiple sclerosis and the difference this kind of care can make.

A photo showing a doctor putting hand on patient’s shoulder.
Hide Media Contacts (Sidebar)
No
Article
Hide Share
Off
"Likes" Count
1
Display Hero
Off
CSR Pillars
Audience