Taking Control of Diabetes with HealthHub

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HealthHUB, our first-of-its-kind concept store now open in select locations nationwide, connects patients with health care services, advice and personalized care right at their neighborhood CVS Pharmacy. 

This ease of accessibility was what prompted Luis to stop by his local HealthHUB to see someone about abdominal pain he was experiencing.

What he and the nurse practitioner discovered was that the issues he was having went beyond simple pain: He was diabetic, but wasn’t currently being treated for the condition. Within his 40-minute visit, the HealthHUB team set Luis up to meet with both an eye doctor and a dietician and he left with a treatment and management plan in place.

Watch the video to learn more about how Luis’s trip to his local HealthHUB got him back on track.

To learn more about our enterprise-wide approach to diabetes management and care, visit our Managing Diabetes with CVS Health page.

To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our Leaders in Care newsletter.

Patient and doctor have a conversation
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CVS Health Names More U.S. Cities for HealthHUB Expansion

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CVS Health today announced plans to bring its new HealthHUB® store format to more U.S. markets in the first half of 2020 as part of a nationwide expansion. The HealthHUB format will come to select CVS Pharmacy locations in the following cities and states: Boston, Dallas/Fort Worth, Maryland, North Carolina, Ohio and Virginia.

The company also said it plans to add HealthHUB locations in other major metropolitan markets in Florida, and deploy a limited expansion in Hartford, New York City and Washington D.C., also in the first half of next year.

“We’re thrilled to be bringing HealthHUBs to more regions and zip codes,” said Kevin Hourican, Executive Vice President, CVS Health and President of CVS Pharmacy. “Our customers tell us they want local access to convenient, personalized and integrated health care support and services. HealthHUB delivers on that ask and we can’t wait for customers in these communities to benefit from a better health care experience.”

In June, and as part of the company’s accelerated growth strategy, CVS Health announced plans to open approximately 50 additional HealthHUB locations in Atlanta, Houston, Philadelphia, southern New Jersey and Tampa this year, with up to 1,500 HealthHUB locations planned to be operating by the end of 2021.

“Our customers tell us they want local access to convenient, personalized and integrated health care support and services,” said Kevin Hourican, President of CVS Pharmacy. “HealthHUB delivers on that ask and we can’t wait for customers in these communities to benefit from a better health care experience.”

Representing a major transformational initiative resulting from the combination of CVS Health and Aetna, HealthHUB is a first-of-its-kind community-based store concept focused on helping customers get well — and stay well — by offering a broader range of healthcare services, wellness products and services, trusted advice and personalized care, all with the ease of walking right into a local CVS Pharmacy.

CVS Health says its expansion plans are predicated on the performance of its 3 HealthHUB pilot stores in Houston, Texas. Early results show pilot stores exceeding initial business projections as measured by increases in front store sales, MinuteClinic visits per day and prescriptions dispensed. Importantly, overall customer satisfaction with pharmacy and front store are also meaningfully higher in HealthHUB locations than the rest of the company’s retail network.

Added Hourican, “Our customers love the new format. And by creating a unique health care experience that meets consumers where they are and helps them achieve their best health at a lower cost, we’ve set the stage for our company to compete and win in an industry that is rapidly transforming.”

To learn more about the products and services available through our new store format, visit our HealthHUB website.

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CVS Health Announces Significant Expansion of HealthHUB to Deliver a Differentiated, Consumer Health Experience

CVS Health Announces Significant Expansion of HealthHUB to Deliver a Differentiated, Consumer Health Experience
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When CVS Health completed its acquisition of Aetna in November 2018, it set a bold course to transform the consumer health care experience in America. Today, the combined company is taking an accelerated step in its work by announcing a significant expansion of HealthHUB locations at CVS Pharmacy stores across the country.

Building on the success and customer response to its HealthHUB pilot in Houston, the company will open additional locations in Houston, Atlanta, Philadelphia, southern New Jersey and Tampa this year, and plans to have 1,500 HealthHUB locations operating by the end of 2021.

“Improving health outcomes starts with transforming the consumer health experience, connecting with people in their communities. Through physical and virtual interactions, we provide convenient, personalized and integrated access to health care support and services,” said Alan Lotvin, M.D., Chief Transformation Officer for CVS Health. “Our HealthHUBs in Houston are generating tremendously positive customer response. The opportunity to engage with a team of in-store and remote colleagues, including pharmacists, nurse practitioners, care managers and support staff resonates with consumers. We’re thrilled to be creating this seamless, long overdue experience that consumers want.”

For the past six months, the company has been piloting three HealthHUB locations in Houston that offer a broader range of health care services, new product categories, digital and on-demand health tools, trusted advice and personalized care. With the new format more than 20% of the store is now dedicated to health services, including new durable medical equipment (DME) and supplies and new product and service combinations for sleep apnea and diabetes care.

With personalized Pharmacy support programs and expanded MinuteClinic services, HealthHUB teams are improving care for patients managing chronic conditions, with a focus on recommending next best clinical actions and driving medical costs savings. The HealthHUB store format also includes a variety of pathways to nutritional health with one-on-one and group counseling delivered by an in-store dietitian, as well as access to weight loss programs.

Acting as the connection point inside the HealthHUB is the care concierge, a newly established role responsible for customer engagement, including educating customers about our new service offerings, helping them navigate the in-store services and events, and connecting them to our in-store providers.
 

“Our HealthHUBs are generating tremendously positive customer response. We’re thrilled to be creating this seamless, long overdue experience that consumers want.”

– Alan Lotvin, M.D., Chief Transformation Officer

The design of the HealthHUB also includes community spaces and digitally enabled offerings. Wellness rooms are available for CVS professionals and community partners to host group events, including health classes, nutritional seminars and benefits education. In addition, there are learning tables that include iPads for customers to explore health and wellness apps, as well as shop our expanded product selection on cvs.com. 

“Most of the time, I would run into the CVS Pharmacy when I was sick or just needed a few convenience items,” said Jacqueline H., a longtime CVS Pharmacy customer and Houston resident. “I was quite surprised with all of the health and wellness products, support services and community events inside the store. HealthHUB makes you want to be healthy and stay healthy.”

For Kevin Hourican, Executive Vice President, CVS Health and President of CVS Pharmacy, the HealthHUB format marks a forward leap in what’s already a revolution in health care.

“We have a sense of urgency about the need to bring real change to health care,” said Hourican. “What’s clear to us is that it will take more than incremental steps to fix what is broken in the health care system. That’s why we’re excited about how the combination of CVS and Aetna can establish an innovative health care model that will create an entirely new consumer experience and help people on their path to better health.”  

For more information about CVS Health’s efforts to improve access to quality care across the nation, visit our Quality & Access information center and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our bi-weekly health care newsletter.

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CVS Health Testing New HealthHUB Store Format

CVS Health Testing New HealthHUB Store Format
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When CVS Health completed its acquisition of Aetna in November 2018, it set a bold course to transform the consumer health care experience in America. Today, the combined company is taking an important step in its work with the introduction of HealthHUB® locations at CVS Pharmacy stores in Houston, Texas. 

“We believe that transforming the consumer health care experience begins with creating a new front door to health care,” said Alan Lotvin, chief transformation officer for CVS Health. “Our new HealthHUB locations are just that — helping to elevate the store into a convenient neighborhood health care destination that brings easier access to better care at a lower cost.” 

The company is piloting a total of three HealthHUB® locations in Houston that offer a broader range of health care services, new product categories, digital tools and on-demand health kiosks, trusted advice and personalized care. With the new format over 20 percent of the store is now dedicated to health services, including new durable medical equipment (DME) and supplies and new product and service combinations for sleep apnea and diabetes care.

With personalized Pharmacy support programs and MinuteClinic services, the HUB team is improving care for patients managing chronic conditions, with a focus on recommending next best clinical actions and driving medical costs savings.

The new store format also includes a variety of pathways to nutritional health with one-on-one and group counseling delivered by an in-store licensed dietitian, as well as access to a free weight loss digital app.

Acting as the connection point inside the HealthHUB® is the Care Concierge, a newly established professional responsible for customer engagement, including educating customers about our new service offerings, helping them navigate the in-store services and events, and connecting them to our in-store providers. To date, customers accepted help from our Care Concierge in more than 95 percent of recorded interactions, with 50 percent resulting in engagement with another HealthHUB® provider or offering.

The design of the HealthHUB® also includes community spaces and digitally enabled offerings. Wellness Rooms are available for CVS professionals and community partners to host group events, including health classes, nutritional seminars and benefits education. There are Learning Tables that include iPads for customers to explore health and wellness apps, as well as shop our expanded product selection on cvs.com. And there are On-Demand Health Kiosks that help customers measure and track their blood pressure, weight and BMI.

“Most of the time, I would run into the CVS Pharmacy when I was sick or just needed a few convenience items,” said Jacqueline Haynes, a longtime CVS Pharmacy customer and Houston resident. “I was quite surprised with all of the health and wellness products, support services and community events inside the store. HealthHUB makes you want to be healthy and stay healthy.”

CVS Health is encouraged by its early results and customer response to HealthHUB®. The company says it will continue to pilot the Houston-based locations, with the goal of continuing to innovate and test to determine the right mix of products and services that can impact patient health while being scalable.

“We have a sense of urgency about the need to bring real change to health care,” said Kevin Hourican, EVP, CVS Health and president of CVS Pharmacy. “What’s clear to us is that it will take more than incremental steps to fix what is broken in the health care system. That’s why we’re excited about how the combination of CVS and Aetna can begin to establish an innovative health care model that will create an entirely new consumer experience and help people on their path to better health.”  

For more information about CVS Health’s efforts to improve access to quality care across the nation, visit our Quality & Access information center and the CVS Health Impact Dashboard. To stay informed about the latest updates and innovations from CVS Health, register for content alerts and our bi-weekly health care newsletter.

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