Talent Is Ageless

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Originality and new ideas have no age limit, and Workforce Initiatives team continues to explore new strategies to attract and retain the rapidly growing group of able mature workers in the U.S.

We are proud of our diverse workforce, and believe that mature workers’ unique qualities bring special value to our mission of helping people on their path to better health. Our Talent is Ageless program focuses on three priorities:

Compassionate, Caring People

As a pharmacy innovation company, we are compassionate and caring, offering our colleagues opportunities for personal and professional growth and developing strong loyalty with our community partners, customers, clients and patients. We are driven by the strong belief that helping people on the path to better health is not only a social responsibility but a way to achieve long-term growth and economic success. We help individuals unlock their own full potential and capabilities. As we attract a new talent pool, we also help break the cycle of poverty and build resilience.

Working Together

Working Together is a vital part of the Talent Is Ageless program. CVS Health is closely tied with industry thought leaders, and partners regularly with federal, state and local government agencies. These strong workforce partnerships help us meet today’s demands and prepare for tomorrow’s talent needs. We have ongoing partnerships with organizations that include the American Society on Aging, National Caucus and Center on Black Aging, Inc., and the Network of Jewish Human Service Agencies.

In addition, our partnerships with academic institutions, such as the Sloan Center on Aging & Work at Boston College, provide insights into current and future trends, and we work with community colleges to create relevant offerings to our mature workforce.

Discovering You!

All CVS Health employees have the opportunity to further their careers through education. By way of the “Discovering You!” training module, mature employees can put their newly acquired skills and knowledge to work and inspire their colleagues to do the same.

Learn More

For more information about the many positions available across our organization, visit https://jobs.cvshealth.com

CVS Health’s Workforce Initiatives team is focused on programs and services for mature workers.
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SOTU Highlights Apprenticeship Program

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2015 State of the Union Address by President Obama

CVS Health’s leadership in workforce development garnered national attention during President Barack Obama’s annual 2015 State of the Union address. During his remarks, the President asked businesses to follow our company’s lead and offer more educational benefits and paid apprenticeships. The President said these opportunities give workers the chance to earn higher-paying jobs, even if they don’t have a higher education. CVS Health CEO Larry Merlo was one of several guests invited to the address by First Lady Michelle Obama.

Apprenticeships are not new for CVS Health. We were the first employer to launch a U.S. Department of Labor Registered Apprenticeship program for pharmacy technicians in 2005. Since then, CVS Health has placed more than 1,500 colleagues in Registered Apprenticeship career tracks in retail pharmacy and management and is committed to doubling that number over the next five years.

“Apprenticeships are a powerful tool for both the apprentice and for CVS Health,” says David Casey, Vice President of Workforce Strategies and Chief Diversity Officer. “Participants receive hands-on experience, industry-recognized credentials and, in some cases, college credit, while CVS Health is able to develop a pipeline of talented and skilled employees.”

CVS Health is the sponsor of two Registered Apprenticeship programs. Career Prescriptions for Success (CAPS) was piloted in Detroit in 2005 and later replicated in other cities. Participants receive classroom and online instruction, professional mentorship, and on-the-job training, as well as pre-employment and post-placement retention support. As CVS Health expands our Registered Apprenticeship program, we’ll be looking at whether we can also offer meaningful apprenticeship opportunities in other areas of our business, such as pharmacy benefit management, specialty pharmacy, nursing and digital.

CVS Health recognizes the role training and development plays in helping workers reach their potential. In addition to apprenticeships, we offer many other learning opportunities in all areas of our business. Our robust suite of training tools reinforces our colleagues’ ability to hone their skills and advance their careers.

President Obama recognized CVS Health's commitment to workforce development.
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Saluting the Veterans in Our Workforce

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Veterans are an integral part of the CVS Health workforce. Since 2015, we’ve hired almost 12,500 people with military experience and more than 3,400 military spouses, many of them recruited through our veteran-focused partnerships and initiatives. Our veteran colleagues bring to their jobs an unparalleled set of skills and experience that not only make them a valuable part of CVS Health, but help them succeed in their post-military careers with our company.

Two of those veterans are CVS Pharmacy Store Managers Ricky Derring and Miguel Santiago. Both not only proudly served in the Army and Air Force National Guard respectively, but they’ve gone on earn 2018 CVS Health Paragon Awards, which recognize the best-of-the-best among those colleagues that deliver direct care to patients and customers.

CVS Health is honored to have Ricky and Miguel on our team and is proud of our long-standing tradition of training and hiring qualified veterans and military spouses.

Watch the stories of Ricky and Miguel to find out more about their military service and their careers with CVS Health.

 

 

 

Photo of CVS Pharmacy Store Manager Miguel Santiago
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Registered Apprenticeship – The “Other” College

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David L. Casey, Vice President, Workforce Strategies and Chief Diversity Officer, CVS Health, explains why the company has committed to doubling the amount of Registered Apprenticeships.

When I talk with people about CVS Health’s commitment to Registered Apprenticeship, it’s not uncommon for their initial response to be one of confusion. There’s a common perception that apprentices only work under blacksmiths, plumbers and electricians. While that may true, there’s a lot more to Registered Apprenticeship than that.

Registered Apprenticeship participants build skills while earning a paycheck.

Registered Apprenticeship is an almost 80-year-old program managed by the U.S. Department of Labor’s (DOL) Office of Apprenticeship that provides opportunities for workers to learn nationally recognized, certified skills or trades while earning a paycheck at the same time. The Secretary of Labor often refers to Registered Apprenticeship as “the other college” because in most cases, training takes place over several years, producing the equivalent of a college degree for program participants without them having to incur student loan debt as they might in a traditional college setting. As of today, there are more than 1,000 career tracks available under this program.

CVS Health joined the Registered Apprentice system in 2005. Our motivation was two-fold – to gain a competitive advantage by investing in a largely untapped entry-level talent pool that would result in a work-ready, highly-skilled workforce while also receiving  tax credit incentives provided by the DOL to employers willing to make the investment of time and resources to take on entry level, unskilled workers. We began our journey in Detroit and have since replicated and expanded Registered Apprenticeship programs in Indiana and South Carolina, resulting in more than 1,500 program participants in pharmacy technician and store manager trainee roles.

For the past decade, we’ve seen the value for the company and our colleagues first hand. That’s why we’re committed to doubling the number of Registered Apprenticeships over the next several years, working with our company’s leadership, the Department of Labor and other workforce development partners to explore where we have the greatest opportunities to effectively do so. Meaningful work and a defined career track provide a source of dignity, pride and identity for many and we’re proud to offer both through Registered Apprenticeship. 

Registered Apprenticeship participants build skills while earning a paycheck.
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Recruiting Mature Workers

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Millions of Americans who have passed the “traditional” retirement age now choose to continue working at least part time. Whether for financial reasons, to stay fit and active, or simply because they enjoy working, mature workers are playing an increasingly important role in businesses across the country.

The U.S. Bureau of Labor Statistics has named the 55-and-older population as the fastest-growing segment of the workforce, projecting that it will represent approximately 24.8 percent of the civilian workforce by 2024.United States Bureau of Labor Statistics http://www.bls.gov/news.release/pdf/ecopro.pdf CVS Health is already poised to meet or exceed that prediction: 24 percent of our current workforce is over the age of 50, and we’re actively recruiting members of this population for positions across our company.

“Mature workers play an integral role in the culture at CVS Health by providing increased experience, dependability and a desire to learn new skills. Some have been with the company for decades, while others joined our team more recently as a second or third career.” says David Casey, Vice President of Workforce Strategies and Chief Diversity Officer for CVS Health.

“We know that 90 percent of Americans aged 65 and older are using at least one prescription drug a month, and 40 percent use at least fiveThe Centers for Disease Control and Prevention http://www.cdc.gov/nchs/data/hus/hus15.pdf#079 ,” adds Casey. “So as we see the baby boomer generation age, having colleagues across the company who can personally relate to these customers and patients is a differentiator for us.”

To ensure the best experience for mature workers, CVS Health developed Talent Is Ageless, designed to recruit and retain colleagues aged 50 or older. The program cultivates public and private partnerships at the local, state and national level with the goal of recruiting more mature workers into all areas of the business. This includes national partnerships with the American Society on Aging, Experience Works, AARP, National Council on Aging and the Senior Community Service Employment program.

The program also focuses on helping mature workers remain in the workplace with simple modifications that include the Alternate Work Arrangements program. Through this program, colleagues can take advantage of telecommuting, flextime, job sharing and compressed work weeks. And of course, all CVS Health employees are offered the opportunity for reasonable accommodations, if needed.

“By looking for new ways to integrate the wants and needs of mature workers into our culture, we can ensure that everyone has a place within our company,” says Casey.

Those interested in learning more about employment with CVS Health can visit our Careers page for details on open positions and the application process.

Twenty-four percent of CVS Health's workforce are aged 50 or older.
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Providing Youth an Opportunity to Succeed

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We are committed to helping connect our nation's youth with meaningful employment opportunities.

Dressed in business attire and armed with resumes, thousands of young people in the Chicago-area converged upon the McCormick Place Convention Center in search of a job. This energetic and talented group of young people was invited to attend the Opportunity Fair and Forum on August 13, 2015, the nation’s first and largest hiring fair for youth people between the ages of 16 and 24, commonly known as Opportunity Youth. The Forum was the kick-off event of the 100,000 Opportunity Initiative, an effort to create pathways that young workers need to build skills, attain credentials and ultimately secure a job.

“The Forum not only gave young people the chance to meet and interview with recruiters from CVS Health, it also gave our team the opportunity to connect with incredibly smart, energetic and talented individuals, many of whom were invited to join our team,” said David Casey, Vice President, Workforce Strategies and Chief Diversity Officer for CVS Health. 

CVS Health is one of dozens of companies participating in the 100,000 Opportunities Initiative, including Starbucks, J.C. Penney, Alaska Airlines, and others. Launched in the summer of 2015, participating companies have all agreed to help Opportunity Youth find meaningful employment and ultimately achieve career success. Together, this coalition hopes to hire and engage at least 100,000 Opportunity Youth by 2018 through internships, apprenticeships, and even jobs.

While 100,000 Opportunities is a newly launched initiative, our company has an ongoing commitment to training and hiring young people.  We have long-standing partnerships with the U.S. Department of Labor and the White House’s Summer Jobs+ initiative, and were the first employer to launch a U.S. Department of Labor Registered Apprenticeship program for pharmacy technicians. Through that program, we’ve placed more than 1,500 colleagues in Registered Apprenticeship career tracks in retail pharmacy and management and have committed to doubling that number over the next five years.

“Today’s young people are the business leaders of tomorrow,” added Casey. “We’re committed to introducing them to careers in pharmacy and health care, and arming them with the tools they’ll need to succeed in their careers and in life.” 

Visit www.100kopportunities.org to learn more.

We are committed to helping connect our nation's youth with meaningful employment opportunties.
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More than Just a Job

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CVS Health teams up with Roca to provide at-risk women with career training.

When a group of young women arrived for the first day of a 10-week pharmacy technician training program, their future seemed uncertain. They had all become mothers before graduating high school, and had previously not been ready, willing or able to participate in job training, evening school or parenting skills programs. Then Roca, a non-profit organization in the Greater Boston area that aims to make positive changes in the lives of high-risk youths, stepped in.

Roca is known for its relentless outreach and its recurring attempts to engage young people in their program until participants learn to trust staff, attend classes and trainings, and start changing their own lives. When they reach the point they are interested in finding a job, Roca helps them prepare, learn basic job skills, and find the right position.

Through a partnership with CVS Health, Roca was able to place eight young women in our pharmacy technician training program. This was good news for the trainees, who face immense challenges in providing for themselves and their children, and for CVS Health, a company that has experienced tremendous growth in a relatively short period.

“With growth comes new markets, new pharmacies and of course – new employees,” says David Casey, Vice President of Workforce Strategies and Chief Diversity Officer for CVS Health. “To find the best employees, CVS Health doesn’t limit itself to traditional talent sources. Instead, a set of programs and community partnerships brings in talented workers from previously untapped pools to the world of pharmacy.”

For CVS Health to thrive, partnerships like the one with Roca are essential. We serve millions of people each day, and it’s important to have a workforce that reflects both our customers as well as the communities where they live.

“The young mothers we have met through Roca are passionate, hard-working and eager-to-succeed prospective employees,” says Jon DaSilva, CVS Health Learning Center Manager in Boston. DaSilva and the Workforce Initiatives team develop and facilitate partnerships with organizations like Roca. “The young women who completed the program shared personal experiences that help to shape CVS Health’s story, and make it a company in which innovation and talent acquisition go hand in hand.”

CVS Health teams up with Roca to provide at-risk women with career training.
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Making Opportunities: CVS Health Workforce Initiatives

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If you know where to look, talent can often be discovered in unexpected places. CVS Health’s Workforce Initiatives team, part of our Workforce Strategies and Diversity Management function, has served as a powerful means of helping thousands of people break the cycle of poverty and dependence through education, training, and healthy living that lead to opportunities and rewarding careers in our organization and beyond.

Workforce Initiatives focuses on developing innovative partnerships with the U.S. Department of Labor, local communities, schools, faith-based organizations and many others to create programs that promote successful employment transitions, career development and advancement.

These programs and partnerships include apprenticeships, clinical experience, community-based assessments, customized training, incumbent worker, internships, customized recruitment, job shadowing, on-the-job training, and tax credit programs. Here are just two of the many success stories of those who have participated in one of our Workforce Initiatives programs:

Hannah Eassa

Hannah Eassa is a student at Northern Virginia Community College pursuing an associate’s degree. Her father learned about job opportunities with CVS Health at our Fort Bragg Talent Connect Center, which offers skill development and hiring center services that help veterans transition to civilian life. He thought his daughter would be a good fit for employment since the military and CVS Health share so many basic values.

Hannah is autistic and has a learning disability called dyscalculia, and needed some guidance and mentoring to give her the confidence for a face-to-face interview at CVS Pharmacy. She was hired as a clerk-cashier, and has thrived in her position.

 “There are thousands of talented military family members like Hannah who can add to the diverse CVS Health Workforce Initiatives talent pipeline,” says Workforce Initiatives Manager Ed Pethan.

Cesar Torrez

Cesar participated in our work experience program in Whittier, California, through our partnership with WorkAbility. This program, funded through the California Department of Education, provides training to students with disabilities who are transitioning from school to work. During the work experience, Cesar learned several job skills, including greeting customers and walking them to the products and stocking shelves. He also learned valuable life skills such as team work and decision making.  He even received the Student Award of Excellence for his outstanding performance while in the program.

“While a student, Cesar worked hard and really stepped up to help our customers,” says Cesar’s store manager. She also reports that Cesar’s self confidence has increased, and now as a permanent employee, he is making many positive contributions to the team.

By the Numbers

To date, the program has helped move more than 100,000 people off of public assistance, enabled more than 2,000 people to apprentice as pharmacy techs and store manager trainees, and exposed one million young people to pharmacy as a career.

Our Workforce Initiatives team is connecting people with jobs across the country.
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Heroes2Careers Military Hiring Program

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“As a new generation of service men and women come home, we owe them every opportunity to live the American Dream that they helped to defend.”

- David Casey, VP, Workforce Strategies, CVS Health; U.S. Marine Corps Veteran

CVS Health recognizes the value of military service and appreciates our nation’s veterans’ unparalleled skills and experience, and we are proud of our longstanding tradition of hiring qualified veterans and military spouses.

Our Heroes2Careers program is dedicated to hiring those who have served our country while executing on our commitment to build an inclusive, diverse workforce. The program provides a bridge to careers for military and the military-connected community by:

Conducting recruiting activities that help veterans and military spouses understand the opportunities available to them at CVS Health, and share how the skills they’ve gained while in uniform can translate to job functions and/or leadership positions.

  • Collaborating with the military community, community-based services and educational organizations to establish relationships and share best practices.

  • Educating teams across our organization about the benefits of recruiting and hiring veterans, as well as facilitating the military to civilian career transition.

  • Providing ongoing mentoring, performance management and assistance to help these individuals advance their careers within our organization.

  • Offering the VALOR support network, our colleague resource group that is focused on helping veterans.

Recruiting at Fort Bragg, NC

Heroes2Careers also represents our investment in the CVS Health Talent Connect Center (TCC) at Fort Bragg, North Carolina, an innovative employment and training facility dedicated to helping veterans, Guard and Reserve members and their families transition from military life to private sector civilian careers. The TCC is part of the Career Resource Center, which combines state-of-the-art technology with hands-on support to help veterans and their spouses throughout the human resources process, from writing a resume and conducting virtual interviews to speaking with leaders of various departments to learn about the many opportunities within the company.

Opportunities Abound

For more information about the many career opportunities available to veterans and their spouses, visit https://jobs.cvshealth.com/military

CVS Health offers a variety of military-focused hiring programs.
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Greater New England Minority Supplier Development Group Honors CVS Health

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Greater New England Minority Supplier Development Group Honors CVS Health

CVS Health has been named 2018 National Corporation of the Year by the Greater New England Minority Supplier Development Council (GNEMSDC). Raul Suarez-Rodriguez, CVS Health Manager of Supplier Diversity and Strategic Procurement, has also been named as GNEMSDC’s 2018 Advocate of the Year.

Through our supplier diversity program, we partner with organizations across the country, like GNEMSDC, to help us identify and partner with a wide range of diverse suppliers, including minority-owned, women-owned, and veteran-owned businesses, as well as small businesses. CVS Health believes that a diverse supplier base is key to our ability to deliver innovative, high-quality products and services to customers and the communities we serve across the country.

As Manager of Supplier Diversity and Strategic Procurement, Suarez-Rodriguez has spearheaded supplier diversity initiatives for CVS Health since 2012. In this role, he helps to recruit diverse suppliers and works with them to ensure a fruitful relationship with CVS Health. He was nominated for GNEMSDC 2018 Advocate of the Year by several businesses local to New England that he has worked with.

“It is an immense honor for our company and our supplier diversity program to be named the 2018 National Corporation of the Year by GNEMSDC,” Suarez-Rodriguez said. “I am also personally honored to be named 2018 Advocate of the Year and consider it a privilege to be able to work with such a hardworking group of diverse business owners who help us to provide the best possible service to our customers and patients.”

For more on CVS Health’s commitment to supplier diversity and an overview of our program and upcoming events, please visit our Supplier Diversity Center at cvshealth.com/SupplierDiversity.

CVS Health is honored at the recent GNEMSDG Supplier Diversity event
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