Press Release

New Aetna Medicare programs help combat social isolation, improve health outcomes

Top of the article
11.13.19

HARTFORD, Conn. Medical research shows that loneliness and social isolation are associated with negative health behaviors and a wide range of illnesses. In fact, the health impact of loneliness has been equated to smoking 15 cigarettes a day (Holt-Lunstad 2010). Loneliness and isolation are prevalent. A 2019 University of Michigan study found that 34 percent of Americans aged 50 to 80 feel they lack companionship, while 27 percent feel isolated (University of Michigan 2019).

To address this issue, Aetna, a CVS Health company (NYSE: CVS), has developed a Social Isolation Index to estimate each member's risk of social isolation. The Index, which is based on claims data and multi-dimensional information on social determinants of health, will help to identify high-risk Medicare beneficiaries. They will get proactive outreach from specially-trained consultants within our Resources For Living® program.

"Social connection is a critical determinant of health for most people, but particularly for the Medicare population," said Dr. Robert Mirsky, chief medical officer for Aetna Medicare. "We want our Medicare beneficiaries to be able to care for themselves or have reliable support, to be safe in their homes and communities and to lead fulfilling lives. Helping our Medicare beneficiaries in this manner not only improves their quality of life, it can also delay the development and progression of chronic conditions."

The Resources For Living program, which is available to all Aetna Medicare Advantage members and their caregivers, helps address loneliness and other social needs by connecting members with important community resources. Program consultants work directly with members to understand their needs and identify local resources, such as clubs, support groups, home visitor programs, transportation, caregiver support, and many other resources. The program serves as an early point of intervention for the many non-medical issues that impact members' health.

Resources For Living tailors its support to meet each member's needs. For example, Medicare members who are fully independent might be connected with local volunteer opportunities or senior travel groups. Members who require more support might get referrals for grocery and meal delivery services, transportation options and home modification assistance. And members who are more dependent on everyday care might receive information on home health care and nursing home options.

The Social Isolation Index and Resources For Living outreach program are components of Aetna's overall Medicare social connectedness strategy, which is a population health approach to improving the holistic well-being of Aetna's members. Members identified for outreach by Resources For Living specifically fall in a rising risk category, meaning that the emphasis is on promoting wellness and practicing preventive health care. The social connectedness strategy encompasses several other programs, both new and existing, to improve health through human connections.

Encouraging human connections to improve health

While digital solutions may help to facilitate better health, personal connections are critical for consumers ages 65 and older, the Path to Better Health Study reveals.

According to the CVS Health study, 24 percent have no friends or family nearby to support them and 27 percent don't know where to go to meet new people.

In 2020, Aetna will offer a new companionship benefit in partnership with Papa to lessen social isolation and provide needed assistance to seniors in select plans in Florida. Papa employs local college students who visit with older adults to help with errands or household chores, as well as provide technology lessons. Eligible members may schedule up to 10 hours per month.

"Adults with two of more chronic conditions and physical limitations are more likely to feel socially isolated than those who do not have these issues," Mirsky said. "We feel as though developing programs to address this issue can elevate the quality of life for our Medicare beneficiaries and better support their unique needs."

Aetna will also continue to provide SilverSneakers®, a fitness program offering exercise at over 15,000 locations across the country, through most of its Individual Medicare Advantage plans in 2020. Besides traditional gym settings, SilverSneakers also hosts "Beyond the Gym," classes at venues such as community centers, churches, and parks. They also offer online classes. Participation in SilverSneakers has been shown to improve health outcomes by reducing loneliness and isolation by 20 to 25 percent (Brady 2018).

Aetna's efforts to address social isolation and loneliness for Medicare beneficiaries is part of Destination: Health, a series of CVS Health business programs focused on helping people improve their health outside of a clinical setting.

Visit AetnaMedicare.com to learn more about Aetna's 2020 Medicare plans. Or call us at 1-855-335-1407 (TTY: 711) seven days a week, 8 AM to 8 PM. The Medicare Annual Enrollment Period runs from October 15 through December 7, 2019. A licensed agent may answer your call.

About the study

The Path to Better Health Study by CVS Health, first released in 2018 and called the Health Ambitions Study, was conducted in April and May 2019 and included two surveys fielded by Market Measurement, a national market research consulting firm. The consumer survey comprised 1,000 participants 18 and older, located throughout the U.S. It also oversampled six metropolitan statistical areas Atlanta, Austin, New York, Philadelphia, Seattle and South Florida, and among two ethnic groups: African Americans and Hispanics. The survey of 400 providers focused on primary care physicians and specialists with at least two years' experience. In 2019, the study was expanded to include nurse practitioners, physician assistants and pharmacists.

About Aetna

Aetna, a CVS Health company, serves an estimated 38 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental and behavioral health plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna's customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, visit www.aetna.com and explore how Aetna is helping to build a healthier world. @AetnaNews

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.

SilverSneakers is a registered trademark of Tivity Health, Inc. © 2019 Tivity Health, Inc. All rights reserved.

Media Contact

Ethan Slavin
860-273-6095
SlavinE@aetna.com

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CVS Health Reports Third Quarter Results

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11.06.19
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Statement on Incident in West Lafayette, Indiana

Top of the article
11.06.19

CVS Health has issued the following statement from Kevin Hourican, Executive Vice President of CVS Health and President of CVS Pharmacy.

“CVS Pharmacy is committed to ensuring that every customer receives courteous, outstanding service in our stores and we have apologized to our customer in West Lafayette and his mother following his recent experience. We absolutely recognize Puerto Rican driver’s licenses to be a valid form of U.S. identification when purchasing products that require the use of ID. While we are confident that this was an isolated incident, we are reiterating to all of our stores the correct procedures to follow when requesting identification that is required by law for certain transactions, as well as the forms of identification we accept, including IDs issued by U.S. territories such as Puerto Rico.”

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Alzheimer’s Association and CVS Health Join Forces in the Fight Against Alzheimer’s

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11.04.19

3-year corporate partnership will raise $10 million to support Alzheimer’s Association Mission, Campaign will help connect caregivers to resources and support services

CHICAGO — The Alzheimer’s Association and CVS Health announced today a three-year corporate partnership aimed at fighting Alzheimer’s disease – a disease impacting more than 5 million Americans and 16 million caregivers across the country. The partnership is launching with an in-store fundraising campaign that will provide $10 million to support Alzheimer’s Association programs, including those aimed at caregiver education, care and support, and disease research.

“I know from my own experience caring for my mother as she battled Alzheimer’s how important it is to support both the patient and the caregivers in that patient’s life,” said Kevin Hourican, Executive Vice President, CVS Health and President, CVS Pharmacy. “Our partnership with the Alzheimer’s Association will fund important programs to help our customers who are caring for a loved one with Alzheimer’s or another dementia, while also connecting them to needed resources and services that can support them.”

The in-store fundraising campaign, which launched Sunday, November 3, will run at the 9,900 CVS Pharmacy locations nationwide through November 23. During these three weeks, CVS Pharmacy customers will have the opportunity to contribute to the Alzheimer’s Association at the register in CVS Pharmacy locations nationwide. The in-store fundraising campaign will repeat the next two Novembers, coinciding with National Alzheimer’s Disease Awareness Month and National Family Caregivers Month.

Throughout November, the Alzheimer’s Association and CVS Health will communicate with customers about tips and resources available to support family caregivers. Currently, more than 16 million family members and friends are serving as Alzheimer’s caregivers. Nearly half of all caregivers (48 percent) who provide help to older adults do so for someone with Alzheimer’s or another dementia. Some of the proceeds from the campaign will be used by the Alzheimer’s Association to develop a new caregiver education program for in-person and online delivery in English and Spanish.

“CVS Health is a respected leader in championing important health issues impacting society as a whole,” said Donna McCullough, Chief Development Officer, Alzheimer’s Association “Their committed support of our work will make a huge difference to millions of Americans impacted by this devastating disease.”

In conjunction with the partnership, beginning in 2020, CVS Health will also serve as a national presenting sponsor of the Alzheimer’s Association Walk to End Alzheimer’s, held annually in more than 600 communities across the country. CVS Health will also participate in the event, joining the National Walk Team Program, providing its 295,000 employees across the country an opportunity to join in the fight against Alzheimer’s.

“The Alzheimer’s Association is grateful for the commitment and enthusiasm CVS Health brings to the fight against Alzheimer’s,” McCullough said. “The funds raised through our partnership will bolster our efforts to support families facing Alzheimer’s and advance much needed research that will one day change the future for millions.”

About the Alzheimer’s Association

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer's care, support and research. Our mission is to eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health. Our vision is a world without Alzheimer’s®. Visit alz.org or call 800.272.3900.

About CVS Health

CVS Health is the nation’s premier health innovation company helping people on their path to better health. Whether in one of its pharmacies or through its health services and plans, CVS Health is pioneering a bold new approach to total health by making quality care more affordable, accessible, simple and seamless. CVS Health is community-based and locally focused, engaging consumer with the care they need when and where they need it. The Company has approximately 9,900 retail locations, approximately 1,100 walk-in medical clinics, a leading pharmacy benefits manager with more than 102 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year and expanding specialty pharmacy services. CVS health also serves an estimated 38 million people through traditional, voluntary and consumer-directed health insurance products and related services, including rapidly expanding Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The company believes its innovative health care model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com

Media Contacts

Alzheimer’s Association
Mike Lynch
312-335-5710
mlynch@alz.org

Alzheimer’s Association media line
312-335-4078
media@alz.org

CVS Health
Erin Shields Britt
401-770-9237
erin.britt@cvshealth.com

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CVS Pharmacy Opens First Standalone Retail Locations in Oregon

Top of the article
10.29.19

Three new CVS Pharmacy stores to open in the Portland area by end of 2019, bringing a health-centric retail pharmacy experience to the market

WOONSOCKET, R.I. CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), celebrated the grand opening of its first-ever standalone store in Oregon with a ribbon cutting ceremony today. The new store at 105 NW 13th Ave in Portland, OR, is the first of three retail locations to open in the Greater Portland market in 2019, with one more store opening in 2020.

"We are excited to open our first store in the state of Oregon. We are honored to have the ability to serve the Portland community with our best in class pharmacy services and a curated assortment of health, beauty, and convenience products," said Kevin Hourican, EVP, CVS Health & President CVS Pharmacy. "Our purpose as a company is to help people on their path to better health. We welcome the opportunity to bring this purpose to life in Portland."

To mark CVS Pharmacy's entrance to the Portland market and reaffirm the company's commitment to investing in the communities it serves and improving local health outcomes, CVS Health also announced that it will be providing a $15,000 corporate grant to the North by Northeast Community Health Center, a non-profit clinic providing high-quality health care to low-income adults in Portland. The grant will go towards building healthier communities by helping North by Northeast extend their primary care and health screening services to East County.

Since CVS Pharmacy became the first and only retail pharmacy to remove tobacco from its shelves in 2014, the company has continued to evolve the customer's shopping experience with a heightened focus on health, beauty and self-care. The new Portland stores will feature:

  • Best in Class Pharmacy: With personalized programs, a growing network of pharmacists, and innovative digital tools and services, CVS Pharmacy is committed to driving the health and wellbeing of its patients above everything else. With CVS Pharmacy, customers can manage their health with more ease and efficiency and gain access to programs that help them start and stay on their prescriptions while reducing overall health care costs. With the CVS Pharmacy app, patients can be notified when prescriptions are ready for pick-up and order refills digitally by importing their medication history or using the "Scan to Refill" feature that simply scans the prescription's barcode and orders a refill in one easy step. Plus, knowledgeable pharmacy staff are always on hand to counsel patients.
     
  • Enhanced assortment of health and wellness products: CVS Pharmacy is committed to being a trusted partner in health and holistic wellness. The company recently introduced more than 300 new products across self-care and proactive wellness categories like nutrition, cognitive, mood and sleep therapies to make it more convenient and accessible for the more than 5 million Americans who shop CVS daily to treat themselves and their loved ones well. CVS stores also feature a broader selection of vitamins and supplements, including brands previously only found in specialty stores. With its recently launched "Tested to Be Trusted" initiative, CVS is the first and only national retailer to implement a program requiring third-party testing of ingredient listings for all vitamins and supplements sold in-store and online, and testing for certain ingredients of concern.
     
  • Convenient access to trends and coveted brands: CVS Pharmacy offers both popular and unexpected beauty brands and products customers can trust at a great value. The company has spent the last few years extending its beauty offerings to include a range of premium cosmetic and skincare lines and niche products that meet diverse customer needs. In 2017, the company removed all sun care products with SPF lower than 15 from its shelves and announced an initiative to reformulate nearly 600 store brand beauty and personal care products to remove parabens, phthalates and formaldehyde donors. Most recently, CVS launched its Beauty Mark initiative to lead positive change around transparency in the beauty industry and ensure customers can differentiate between authentic and materially altered imagery.
     
  • Better-For-You Food options: CVS Pharmacy has a carefully curated selection of national and niche better-for-you brands that make healthier eating on-the-go more convenient and affordable. After being the first national retail pharmacy to remove artificial trans fats from its exclusive store brands foods in early 2017, CVS Pharmacy is continuing its commitment to customers' health by expanding the assortment, volume and shelf space dedicated to better-for-you foods offered nationwide. A variety of foods fitting specific dietary needs and preferences are available including foods that are gluten-free, USDA organic, allergen friendly, plant based and more.
     
  • Customer-Driven Personalization: The ExtraCare Rewards program is the longest running retail rewards program in the drugstore space with more than 77 million active members in the country. Nearly one in four Americans have an ExtraCare card, and the program continues to evolve with new updates and personalized features like special offers and coupons, and easy paper-free options such as in-app manufacturer coupons and digital receipts. In addition to getting 2 percent back in ExtraBucks Rewards on nearly every dollar spent, customers can also opt-in to Beauty Club, where members can get $3 ExtraBucks Rewards when spending $30 on beauty products, as well as Pharmacy & Health Rewards, where members earn up to $50 in rewards each year by simply filling prescriptions at CVS Pharmacy.
     
  • A Membership For Your Non-stop Life: CarePass is a paid membership program that helps make it easier for customers to take care of themselves and their families, and the first loyalty program that offers free national pharmacy delivery. For a $5 monthly membership fee, CarePass members get free 1-2 day delivery for eligible purchases on CVS.com and qualifying prescription drug orders through USPS, a 20% discount on eligible CVS Health brand products in-store and online, and they also get access to a 24/7 pharmacist helpline to help them save time and money while getting the care they need, and, as a thank you, members receive a $10 promo reward to spend each month.

Throughout the state of Oregon, CVS Pharmacy already has a presence in 19 pharmacies, located within Target stores. The new Portland store represents the first standalone CVS Pharmacy retail location in Oregon, and three additional Portland-area locations will open later this year, with an additional store opening in 2020. A full list of all stores in the area are below:

    • 105 NW 13th Ave, Portland, OR 97209, opening in 2019
    • 8145 SE 17th Ave, Portland, OR 97202, opening in 2019
    • 345 SW Harrison Street, Portland, OR 97201, opening in 2019
    • 12555 NW Cornell Road, Portland OR 97229, opening in 2020

About CVS Pharmacy

CVS Pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with over 9,900 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS Pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at CVS.com. General information about CVS Pharmacy and CVS Health is available at www.cvshealth.com.

Media Contact

Stephanie Cunha
CVS Pharmacy
401-209-0755
Stephanie.Cunha@CVSHealth.com

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CVS Health to Present at the 28th Annual Credit Suisse Healthcare Conference

Top of the article
10.29.19

WOONSOCKET, R.I. — CVS Health Corporation (NYSE: CVS) today announced that Larry Merlo, President and Chief Executive Officer, and Eva Boratto, Executive Vice President and Chief Financial Officer, will be speaking to investors at the Credit Suisse Healthcare Conference on November 12, 2019, at approximately 8:00 a.m. MDT.

About CVS Health

CVS Health is the nation's premier health innovation company helping people on their path to better health. Whether in one of its pharmacies or through its health services and plans, CVS Health is pioneering a bold new approach to total health by making quality care more affordable, accessible, simple and seamless. CVS Health is community-based and locally focused, engaging consumers with the care they need when and where they need it. The Company has approximately 9,900 retail locations, approximately 1,100 walk-in medical clinics, a leading pharmacy benefits manager with more than 102 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year and expanding specialty pharmacy services. CVS Health also serves an estimated 38 million people through traditional, voluntary and consumer-directed health insurance products and related services, including rapidly expanding Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The Company believes its innovative health care model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Investor Contact

Valerie Haertel
CVS Health 
401-770-4050
Valerie.Haertel@CVSHealth.com

Media Contact

T.J. Crawford
CVS Health 
212-457-0583
CrawfordT2@aetna.com

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CVS Health Expands Safe Medication Disposal Program in Ohio, Giving Customers Drug Disposal Options in All CVS Pharmacy Locations

Top of the article
10.25.19

Completes the Installation of 53 Drug Disposal Units Across the State

Company to Introduce In-Home Safe Medication Disposal Solution at No Cost

Dayton, OH Mayor Nan Whaley to Highlight Importance of Proper Drug Disposal

DAYTON, Ohio In its continuing commitment to help build healthier communities, CVS Health (NYSE: CVS) today announced the expansion of its safe medication disposal program, giving customers access to safer, easier and more convenient drug disposal options at every CVS Pharmacy location in Ohio at no cost.

As part of its expanded efforts, the company announced the completed installation of 53 safe medication disposal kiosks in select CVS Pharmacy locations in communities across the state, including Cincinnati, Cleveland, Columbus, Dayton, Toledo and Youngstown, adding to the 29 in-store units previously installed and 38 units donated to local law enforcement. Nationwide, more than 1,700 CVS Pharmacy locations have safe medication disposal and the company has donated more than 990 kiosks to law enforcement. Through this national effort more than 1.1 million pounds of unwanted medication has been collected, including 36,000 pounds in Ohio alone.

CVS Health also announced that beginning in 2020, all CVS Pharmacy locations that do not currently have a safe medication disposal kiosk will offer DisposeRx packets at no cost to patients filling an opioid prescription for the first time. According to the manufacturer, when water and the DisposeRx powder are added to a pill bottle with unwanted prescription medications the combination produces a biodegradable gel, allowing for safe disposal at home.

"When patients leave unused medications especially opioids in a medicine cabinet, there is a risk that those medications might be misused or diverted, which is why we have worked to help increase access to and awareness of safe medication disposal options in the communities we serve," said Jennifer Rudell, District Leader, CVS Health. "Providing more options for the proper disposal of unused medications in our stores and in the home is just one of the ways we're working to help combat opioid misuse across the country."

CVS Health unveiled its safe medication disposal expansion plans, including a commitment to install an additional 1,000 drug disposal kiosks in select CVS Pharmacy locations across the country and donate up to 400 units to law enforcement in 2020, during an event inside a CVS Pharmacy location in Dayton with Mayor Nan Whaley and community health organizations.

"The effort to combat opioid misuse continues across the state of Ohio and nationally," said Dayton, OH Mayor Nan Whaley. "Making sure unused prescription opioids don't end up in the wrong hands is an important step. I commend CVS Health for making it easier for families to get rid of these dangerous and highly addictive drugs in their stores and through in-home disposal kits."

Additionally, nearly 100 CVS Pharmacy locations will join other community sites throughout the country in hosting drug take-back events to further promote the safe disposal of unwanted medication on Saturday, October 26, which marks National Prescription Drug Take-Back Day, a biannual event hosted by the U.S. Drug Enforcement Administration.

CVS Health's commitment to helping prevent and address prescription drug misuse also extends to community education and increasing access to the opioid overdose-reversal drug naloxone.

The company's Pharmacists Teach program brings CVS pharmacists into schools across the country to talk to students and parents about the dangers of prescription drug abuse. More than 500,000 students and parents across the country have participated in the program.

Additionally, CVS Pharmacy has worked with all 50 states, Washington, DC and Puerto Rico to increase access to the opioid overdose-reversal drug naloxone, also known as Narcan. Patients can obtain this potentially life-saving medication, which can reverse the effects of an opioid overdose, without an individual prescription in these states.

To learn more about CVS Health's efforts to combat prescription drug misuse, visit our website.

About CVS Health

CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,800 retail locations, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with more than 94 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan, the company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Media Contact

Ian Stanton
860-273-9166
stantoni@aetna.com

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CVS Health Expands Safe Medication Disposal Program in Wisconsin, Giving Customers Drug Disposal Options in All CVS Pharmacy Locations

Top of the article
10.23.19
Adding Drug Collection Units in 29 CVS Pharmacy Locations Across the StateCompany to Introduce In-Home Safe Medication Disposal Solution at No CostAttorney General Josh Kaul, Milwaukee County Executive Chris Abele and Take Back My Meds MKE Highlight Importance of Proper Drug Disposal

MILWAUKEE, Oct. 23, 2019 /PRNewswire/ -- In its continuing commitment to help build healthier communities, CVS Health (NYSE: CVS) today announced the expansion of its safe medication disposal program, giving customers access to safer, easier and more convenient drug disposal options at every CVS Pharmacy location in Wisconsin at no cost.

Beginning in 2020, all CVS Pharmacy locations that do not currently have safe medication disposal will offer DisposeRx packets at no cost to patients filling an opioid prescription for the first time. According to the manufacturer, when water and the DisposeRx powder are added to a pill bottle with unwanted prescription medications the combination produces a biodegradable gel, allowing for safe disposal at home.

As part of its expanded efforts, the company announced the installation of 29 safe medication disposal kiosks in select CVS Pharmacy locations across Wisconsin, adding to the 5 in-store units previously installed and the 48 units donated to local law enforcement. Nationwide, more than 1,700 CVS Pharmacy locations have safe medication disposal and the company has donated more than 990 kiosks to law enforcement. Through this national effort more than 1.1 million pounds of unwanted or expired medication has been collected, including 47,000 pounds in Wisconsin alone.

CVS Health also announced that beginning in 2020, all CVS Pharmacy locations that do not currently have a safe medication disposal kiosk will offer DisposeRx packets at no cost to patients filling an opioid prescription for the first time. According to the manufacturer, when water and the DisposeRx powder are added to a pill bottle with unwanted prescription medications the combination produces a biodegradable gel, allowing for safe disposal at home.

"When patients leave unused medications especially opioids in a medicine cabinet, there is a risk that those medications might be misused or diverted, which is why we have worked to help increase access to and awareness of safe medication disposal options in the communities we serve," said Tom Moriarty, Chief Policy and External Affairs Officer and General Counsel for CVS Health. "Providing more options for the proper disposal of unused medications in our stores and in the home is just one of the ways we're working to help combat opioid misuse across the country."

CVS Health unveiled its safe medication disposal expansion plans, including a commitment to install an additional 1,000 drug disposal kiosks in select CVS Pharmacy locations across the country and donate up to 400 additional units to local police departments in 2020, during an event inside a CVS Pharmacy location in Milwaukee with state, county and local officials and community health organizations.

"The opioid epidemic continues to plague our neighborhoods. By properly disposing of unused medications at drug drop boxes around the state, we can prevent diversion and addiction," said Wisconsin Attorney General Josh Kaul. "I commend everyone who is working to make it easier for families to get rid of unneeded medications."

"Everyone has a role to play in the safety, security and well-being of our community, and drop boxes for unused medicine are a great example of how we can help turn the tide in our fight against the prescription opioid and heroin epidemic in Milwaukee County," said Milwaukee County Executive Chris Abele. "CVS has always been a great community partner, and I want to thank them for providing more places for the safe and proper disposal of unused or expired prescription and over-the-counter medications. The safe disposal of addictive pills in drop boxes not only means they are out of our medicine cabinets when they are no longer needed; it means they are no longer being flushed and at risk of tainting Lake Michigan."

Additionally, nearly 100 CVS Pharmacy locations will join other community sites throughout the country in hosting drug take-back events to further promote the safe disposal of unwanted medication on Saturday, October 26, which marks National Prescription Drug Take-Back Day, a biannual event hosted by the U.S. Drug Enforcement Administration.

"We applaud CVS Pharmacy for providing more options for the proper disposal of unused medications, here in Milwaukee and across the country," said Jon Richards, coalition director of Take Back My Meds MKE. "These programs can help combat prescription drug and opioid misuse and is just one of the ways that organizations like ours are working to help the people of Milwaukee County."

CVS Health's commitment to helping prevent and address prescription drug misuse also extends to community education and increasing access to the opioid overdose-reversal drug naloxone.

The company's Pharmacists Teach program brings CVS pharmacists into schools across the country to talk to students and parents about the dangers of prescription drug misuse. More than 500,000 students and parents across the country have participated in the program.

Additionally, CVS Pharmacy has worked with all 50 states, Washington, DC and Puerto Rico to increase access to the opioid overdose-reversal drug naloxone, also known as Narcan. Patients can obtain this potentially life-saving medication, which can reverse the effects of an opioid overdose, without an individual prescription in all CVS Pharmacy locations nationwide.

To learn more about CVS Health's efforts to combat prescription drug misuse, visit our website.

About CVS Health
CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,800 retail locations, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with more than 94 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, expanding specialty pharmacy services, and a leading stand-alone Medicare Part D prescription drug plan, the company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Media Contacts:
Joseph Goode, (401) 770-9820
Joseph.Goode@CVSHealth.com

Beginning in 2020, all CVS Pharmacy locations that do not currently have safe medication disposal will offer DisposeRx packets at no cost to patients filling an opioid prescription for the first time. According to the manufacturer, when water and the DisposeRx powder are added to a pill bottle with unwanted prescription medications the combination produces a biodegradable gel, allowing for safe disposal at home.

CVS Health has safe medication disposal at over 1,700 CVS Pharmacy locations across the country. (PRNewsfoto/CVS Health)

CVS Health (PRNewsFoto/CVS Health)

SOURCE CVS Health

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CVS Pharmacy to Offer Safe Medication Disposal Chain-Wide in 2020

Top of the article
10.24.19

Company to add more than 1,000 safe medication disposal units to communities nationwide

Commitment builds on enhanced community-based prevention education, prescriber training and utilization management programs

WOONSOCKET, R.I. — CVS Health (NYSE: CVS) today announced all CVS Pharmacy locations nationwide will offer customers a free safe medication disposal option, beginning in 2020. The company will add 1,000 in-store safe medication disposal units to the more than 1,700 units currently in CVS Pharmacy locations nationwide. It will also donate up to 400 additional units to local police departments, in addition to the more than 990 units already donated to law enforcement. Together, the existing medication disposal units have collected more than 1.1 million pounds of unwanted or expired medications.

Additionally, beginning next year, all CVS Pharmacy locations that do not offer a safe medication disposal kiosk will begin to offer DisposeRx packets at no cost to patients filling an opioid prescription for the first time. According to the manufacturer, when water and the DisposeRx powder are added to a pill bottle with unwanted prescription medications, the combination produces a biodegradable gel, allowing for safe disposal at home.

This Saturday, October 26 is National Prescription Drug Take-Back Day, and nearly 100 CVS Pharmacy locations will join other community sites throughout the country in hosting drug take-back events, to further promote the safe disposal of unwanted medication in coordination with the biannual event hosted by the U.S. Drug Enforcement Administration. And, working with Google Maps, CVS Health is also making it easier for consumers to find year-round medication disposal options at CVS Pharmacy and other locations. Consumers can quickly search "drug drop off near me" in Google Maps to locate permanent disposal locations in their community.

"Our Safe Medication Disposal efforts allow people to easily get rid of unneeded medications including controlled substances at CVS Pharmacy and other locations in their community, getting opioids out of medicine cabinets where they could be diverted or misused," said Thomas Moriarty, Chief Policy and External Affairs Officer, CVS Health. "Providing more options for proper disposal of unused medications in our stores and in the home is just one of the ways we're working to help combat prescription opioid misuse and build healthier communities."

CVS Health's Safe Medication Disposal Program is one of many company initiatives to help address and prevent prescription opioid abuse. CVS Health is also collaborating with Discovery Education, tapping into their expertise in digital curriculum and content, to enhance CVS Health's prescription drug abuse prevention education program, Pharmacists Teach. The program, which has already reached more than 500,000 students and parents across the country, will aim to reach an additional 1.4 million people over three years following this investment.

Additionally, to increase awareness among prescribers about opioid use disorder and non-opioid pain management options, the company's Aetna business unit is offering an Opioid Prescriber Educational Incentive Program. This program will provide financial incentives to physicians, in markets that experience higher rates of opioid use disorder and overdose, to participate in face-to-face educational sessions. In collaboration with the non-profit organization Alosa Health, the sessions share best practices in managing patients with chronic pain as well as patients struggling with addiction. The program will also provide incentives for providers designated as a qualified practitioner to administer medication-assisted therapy under the requirements set out by federal law. This program will begin with select providers in Pennsylvania, Illinois, Maine, West Virginia and Ohio.

The company's prescription benefit management business, CVS Caremark is offering clients the option to limit opioid prescriptions to a three-day supply for pediatric patients with an acute condition who haven't taken opioids before. That's in addition to the existing opioid utilization management strategy offered to CVS Caremark clients, which aligns with the Guideline for Prescribing Opioids for Chronic Pain issued by the U.S. Centers for Disease Control and Prevention (CDC). For clients adopting it, the existing strategy already limits adults with an acute condition who are new to opioid therapy to a 7-day supply.

Finally, CVS Pharmacy patients can now access the opioid overdose-reversal drug naloxone without an individual prescription at every CVS Pharmacy location nationwide, including all 50 states, Washington, D.C., and Puerto Rico. CVS Health has also worked with Google to help people locate naloxone at CVS Pharmacy and other locations in their local community using Google's locator tool.

About CVS Health

CVS Health is the nation's premier health innovation company helping people on their path to better health. Whether in one of its pharmacies or through its health services and plans, CVS Health is pioneering a bold new approach to total health by making quality care more affordable, accessible, simple and seamless. CVS Health is community-based and locally focused, engaging consumers with the care they need when and where they need it. The Company has approximately 9,900 retail locations, approximately 1,100 walk-in medical clinics, a leading pharmacy benefits manager with more than 102 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year and expanding specialty pharmacy services. CVS Health also serves an estimated 38 million people through traditional, voluntary and consumer-directed health insurance products and related services, including rapidly expanding Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The Company believes its innovative health care model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.

Media Contact

Erin Shields Britt
Corporate Communications
401-770-9237
Erin.Britt@CVSHealth.com

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Aetna’s 2020 Medicare plans connect members with more personalized care and benefits in their homes and communities

Top of the article
10.24.19

Expanded footprint gives 4 out of 5 Medicare-eligible beneficiaries access to an Aetna Medicare Advantage plan

HARTFORD, Conn. — Aetna, a CVS Health company (NYSE: CVS), announced its 2020 Medicare offerings, featuring expanded plan options with low or $0 monthly premiums in most areas, plus enhanced benefits that focus on members’ total health.

“We are proud to be on this transformative journey with CVS Health to change how Medicare beneficiaries experience health care across the country,” said Christopher Ciano, head of Aetna Medicare. “Our mission is to make deep personal connections with our members by providing more services and resources in their homes and communities. Together with CVS Health, we can help members on their path to better health. In addition to our current suite of products, we have significantly expanded our Medicare Advantage product portfolio to offer comprehensive medical plans with drug coverage to 4 out of 5 Medicare-eligible Americans.”

Expanded plan options with low costs and high quality ratings

For 2020, Aetna is offering Individual Medicare Advantage Prescription Drug (MAPD) plans in 45 states plus Washington, DC. Aetna added 264 new counties across the country, providing an additional 3.5 million more Medicare beneficiaries (52 million in total) access to an Aetna plan. In total, Aetna will offer MAPD plans in 1,681 counties in 2020.This number includes Aetna’s Joint Ventures in Minnesota (with Allina Health) and in Northern Virginia (with Innovation Health).

In an effort to make plans more affordable, Aetna estimates 77 percent of our Individual members will have access to a $0 monthly premium plan.Data as of September 2019.

Moreover, recently announced CMS Star Ratings demonstrate that Aetna’s focus on total health is getting high marks from our members. For 2020, Aetna’s MAPD plans earned an overall weighted average rating of 4.3 out of 5.0 stars, with 76 percent of Medicare members enrolled in plans rated 4.5 stars or higher — the highest percentage among publicly traded companies.Includes publicly traded companies with over 250,000 Medicare Advantage enrollees. Plus, we earned our first 5-star plan.

Other 2020 plan options include:

  • Prescription Drug Plan (PDP): As a result of the CVS Health acquisition of Aetna, SilverScript — the nation’s largest PDP with 6 million members — is now part of the Medicare portfolio. In 2020, SilverScript will offer two individual plans: SilverScript Choice (PDP) and SilverScript Plus (PDP). SilverScript Choice, the lower monthly premium plan, is available in all 50 states and DC and remains under the CMS benchmark pricing in 47 states and DC. SilverScript Plus, the plan with more robust coverage, is available in 49 states and DC. Both products feature $0 Tier 1 copays at preferred pharmacies. SilverScript remains a high-performing plan with a 2020 CMS rating of 4 stars out of 5.

  • Dual Eligible Special Needs Plan (DSNP): For those who qualify for both Medicare and Medicaid benefits, we expanded our DSNP offering to a total of 14 states. Existing DSNP markets include Florida, Georgia, Kansas, Louisiana, Missouri, Ohio, Pennsylvania, Texas and Virginia, with new DSNP markets in Alabama, Iowa, Nebraska, North Carolina and West Virginia.

  • Medicare Supplement: We offer competitively priced Medicare Supplement plans in 49 states plus DC. This includes the addition of Medicare Supplement plans under new Aetna companies in several states this year, along with a simplified underwriting process. In addition, we offer a market-leading combined Dental, Vision and Hearing product in 37 states and ancillary products in 45 states. These options give Medicare beneficiaries added security, allowing them to customize their plans to address their personal circumstances, such as cancer care, extended hospital stay and home care needs.

  • Group Medicare: Our Group Medicare business offers a suite of products for employers and retirees in all 50 states. This includes a new behavioral health program in collaboration with AbleTo. AbleTo provides one-on-one virtual behavioral health care with a professional therapist and coach via phone or video chat. Additionally, Aetna’s Group Medicare business, in partnership with Prudential, is offering an innovative retiree medical risk transfer solution — the only one of its kind — to help employers better manage their other post-employment benefits (OPEB) liabilities.

Offering new and innovative benefits through CVS Health

Together with CVS Health, Aetna is pleased to announce a new fall prevention supplemental benefit. In select plans, members who qualify receive an annual allowance on select home safety items to help manage physical limitations safely at home. The benefit complements Aetna’s case management fall prevention program, which was launched in 2019 and addresses home safety, among other risk factors for falls.

To support our Individual members with high cholesterol or high blood pressure, select Aetna plans will offer flexible benefits to make it easier to access care. For our members with high blood pressure, Aetna will provide a blood pressure monitor, through partnership with CVS Health, which allows members to monitor their blood pressure from home at their convenience. Individual members with both high blood pressure and high cholesterol may also be eligible for extra transportation assistance, to help them keep their appointments with health care providers.

Aetna will continue to offer members in select plans an over-the-counter benefit for a list of items they may obtain through CVS Health. This includes a mail-order delivery option available for all members who qualify for the benefit, and more CVS retail locations planned to allow access to the benefit in certain stores.

To make getting care as easy as possible for our members when they need it, and where they are most comfortable, Aetna will launch a new individual plan in Texas that will cover primary care visits at no cost-share at any of our network providers. These members can also visit MinuteClinic® retail health clinics for convenient access to care for minor illnesses, injuries and wellness services, at no cost-share. MinuteClinic locations are open seven days a week, no appointment needed. They’re located in select CVS Pharmacy and Target stores.

We’ve also created convenient Medicare Knowledge Centers within select CVS stores to provide education and advice. Aetna Medicare experts will be available at set times to answer any customer Medicare questions, as well as digital self-service tools.

Addressing social determinants of health

To help with daily living activities, on select plans in North Carolina, Aetna will offer in-home support to members who need extra help around the house due to a health-related issue. Qualifying members are eligible for 20 hours of assistance every three months with activities such as housekeeping, grooming and dressing, meal preparation and medication reminders.

Leveraging the new flexibility afforded to plans to offer special supplemental benefits to chronically ill members, Aetna will offer a new benefit to address social isolation on select plans in Florida in 2020. To combat feelings of loneliness and help our members with chronic conditions, Aetna will offer a companionship benefit, in partnership with Papa Inc. Papa connects local college students to older adults who need help with companionship, house chores and technology lessons. Eligible members may schedule up to 10 hours per month.

Aetna’s efforts to address social determinants of health for Medicare beneficiaries is a part of "Destination: Health," a series of CVS Health business programs with an enhanced focus on helping people improve their health outside of a clinical setting.

In addition, Aetna will continue to offer the following supplemental benefits or other services as part of its Medicare Advantage plans:

  • The Aetna Resources For Living℠ program helps address loneliness and other social needs by connecting our members with important community resources. Our Resources For Living consultants work directly with Aetna members to identify critical local serv­ices, such as transportation, housing, food programs, caregiver support and utility assistance, based on their particular needs. The program serves as an early point of intervention for the many issues that affect our members’ physical and mental health.

  • Fitness memberships, in partnership with SilverSneakers®, are available to most of our members as a supplemental benefit that comes with their Medicare Advantage plan. Through SilverSneakers, members have access to 15,000+ gym and community locations that offer instructor-led group fitness classes and other opportunities for members to socialize with individuals in their communities.

  • Following a hospitalization, or in some cases a skilled nursing facility stay, most Aetna Medicare Advantage plans offer post-discharge meals for 14 and up to 42 meals each month.

  • In Florida, members in select plans may also be eligible for meals for chronic conditions and receive up to 14 additional meals each month to help them maintain a healthy diet and improve their overall health.

  • We’ll continue to offer most Medicare Advantage members access to routine vision, dental and hearing coverageLevel and type of coverage vary by plan. at no additional cost.

“We understand the challenges our members face daily that can impact their overall well-being,” noted Ciano. “That’s why our Medicare plans take a total approach to health and wellness, helping our members age actively and continue to enjoy doing the things they love. We even require all our Medicare employees to complete a proprietary Senior Sensitivity training, which uses real-world simulations to highlight financial, psychological and physiological considerations when working with seniors and people with disabilities. Those learnings, coupled with our own personal experiences with aging loved ones, give us the increased compassion that has helped establish Aetna as a trusted Medicare advisor.”

Visit AetnaMedicare.com to learn more about Aetna’s 2020 Medicare plans. Or call us at 1-855-335-1407 (TTY: 711) seven days a week, 8 a.m. to 8 p.m. The Medicare Annual Enrollment Period runs from October 15 through December 7, 2019. A licensed agent may answer your call.

About Aetna

Aetna, a CVS Health company, serves an estimated 38 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental and behavioral health plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, visit www.aetna.com and explore how Aetna is helping to build a healthier world. @AetnaNews

Aetna Medicare is a HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.

SilverScript is a Prescription Drug Plan with a Medicare contract offered by SilverScript Insurance Company. Enrollment in SilverScript depends on contract renewal.

Aetna Resources For Living℠ is the brand name used for products and services offered through the Aetna group of subsidiary companies (Aetna). The EAP is administered by Aetna Behavioral Health, LLC. and in California for Knox-Keene plans, Aetna Health of California, Inc. and Health and Human Resources Center, Inc.

SilverSneakers is a registered trademark of Tivity Health, Inc. © 2019 Tivity Health, Inc. All rights reserved.

Media Contact

Ethan Slavin
860-273-6095
SlavinE@aetna.com

Investor Contact

Jennifer Lynch
860-273-1595
LynchGilliganJ@aetna.com

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