Tracking Our Performance

Over the past several years we have established 20 measurable, time-bound performance targets to track progress against our goals and strategic priorities. Our performance targets align with the three pillars of our Prescription for a Better World framework: Health in Action, Planet in Balance and Leader in Growth.

Below is a snapshot of our progress. You can read more about our work to achieve each target within our full Corporate Social Responsibility Report, or by clicking the link within each specific metric.

CVS Health CSR Report Progress VA Partnership icon
Target:

NEW: Establish MinuteClinic partnerships with five VA Health Care Systems by 2022

2017 Progress:

This is a new target in 2018.

Status New by 2022
1%
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CVS Health CSR Report Progress HSA Savings icon
Target:

Increase enrolled colleagues investing in HSA and average HSA account balance by 5% by 2022

2017 Progress:

Increased enrolled colleagues by 4.4%

Status On Track by 2022
88%
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CVS Health CSR Report Progress Pharmacist icon
Target:

Increase pharmacist outreach to educate youth and families by reaching 750K individuals by 2020

2017 Progress:

Delivered more than 7,300 presentations to nearly 345,000 students and adults

Status On Track by 2020
46%
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CVS Health CSR Report Progress New Youth Smoker Decline icon
Target:

Achieve a 10% decline in new youth smokers by 2020, compared to 2015 baseline

2017 Progress:

8% reduction in new youth smokers since 2015

Status On Track by 2020
80%
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CVS Health CSR Report Progress Youth Smoking Decline icon
Target:

Achieve a 3% decline in the national youth smoking rate by 2020, compared to 2015 baseline

2017 Progress:

1.3% decline in the national youth smoking rate since 2015

Status On Track by 2020
93%
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CVS Health CSR Report Progress Tobacco-Free Youth icon
Target:

Reach 5M youth with tobacco-free messaging by 2020, compared to 2015 baseline

2017 Progress:

Reached 4.4 million youth with tobacco-free messaging and education

Status On Track by 2020
88%
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 CVS Health CSR Report Progress Tobacco-Free Colleges icon
Target:

Double the number of tobacco-free educational institutions by 2020, compared to 2015 baseline

2017 Progress:

253 new institutions have gone tobacco-free with our support

Status In Progress by 2020
17%
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CVS Health CSR Report Progress Reduce Carbon Intensity icon
Target:

Reduce carbon intensity by 15% per square foot of retail space by 2018

2017 Progress:

Achieved target three years ahead of schedule

Status Achieved by 2018
100%
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CVS Health CSR Report Progress Reduce Water Use icon
Target:

Reduce water use in retail operations for new construction by 20% in 2020

2017 Progress:

Achieved 18% reduction

Status On Track by 2020
90%
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CVS Health CSR Report Progress Sustainably Sourced Paper icon
Target:

Ensure 100% of paper procured is sustainably sourced by 2020

2017 Progress:

93 percent of the paper we used across the enterprise was sustainably sourced in 2017

Status On Track by 2020
93%
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CVS Health CSR Report Progress Palm Oil Responsible Sourcing icon
Target:

Source all palm oil in our store brand products from verified, responsible sources by 2020

2017 Progress:

31% of our store brand suppliers have either become members of RSPO or obtained Rainforest Alliance certification

Status On Track by 2020
31%
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CVS Health CSR Report Progress Colleague Green Actions icon
Target:

Log 10,000 “green actions” for colleagues on our online engagement portal by 2020

2017 Progress:

Colleagues have logged more than 4,000 green actions

Status On Track by 2020
40%
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CVS Health CSR Report Progress Colleague Resource Groups icon
Target:

Increase participation in Colleague Resource Groups to 10% of our workforce by 2025

2017 Progress:

3.43% of our workforce participates in a CRG

Status On Track by 2025
34%
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CVS Health CSR Report Progress Colleague Volunteer Hours icon
Target:

Increase the number of hours our colleagues volunteer by 10% year-over-year

2017 Progress:

In 2017, the number of hours our colleagues volunteered increased by 19%

Status Achieved by 2017
100%
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CVS Health CSR Report Progress In-Person Classroom Training icon
Target:

Provide in-person, classroom training sessions for 100% of mid-level leaders by 2019

2017 Progress:

41% of mid-level leaders have benefited from our Transitions to Advanced Leadership program

Status On Track by 2019
41%
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 CVS Health CSR Report Progress Colleague Compliance Training icon
Target:

Colleagues will collectively complete at least 2M hours of compliance training every year

2017 Progress:

Colleagues completed 2.06 million hours of compliance training in 2017

Status Achieved by 2017
100%
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CVS Health CSR Report Progress Colleague 401(k) Participation icon
Target:

Increase the average participation rate across all 401(k) plans to 50% by 2020

2017 Progress:

47% of our colleagues contribute annually to their 401(k) plans

Status On Track by 2020
94%
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CVS Health CSR Report Progress Registered Apprentices icon
Target:

NEW: Hire another 5,000 registered apprentices by 2022

2017 Progress:

We've hired more than 4,700 colleagues through our Registered Apprenticeship program. Our new target is in addition to this number

Status New by 2022
1%
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CVS Health CSR Report Progress Supplier Diversity Spending icon
Target:

$1 billion spent on Tier I suppliers by 2017, or 10% of our total sourceable procurement spent

2017 Progress:

In 2017, we spent $2.3 billion with diverse Tier I suppliers

Status Achieved by 2017
100%
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CVS Health CSR Report Progress Human Rights Policy icon
Target:

Acknowledgement of our Human Rights Policy by 100% of colleagues by 2019

2017 Progress:

We are on track to achieve this goal in 2018

Status On Track by 2019
95%
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