Our CSR Strategy

Our approach to CSR ties directly to our company purpose of helping people on their path to better health. To ensure we focus our resources in the most appropriate and impactful manner, we continually assess which issues are most material to address.

How do we fulfill our Prescription for a Better World CSR strategy? It starts with our company purpose. CVS Health is committed to helping people on their path to better health. Because we want to focus our resources in the most appropriate and impactful manner, we work hard to identify the issues that are most material. We do this by considering the needs and expectations of our stakeholders, determining our risks and opportunities, evaluating the level of control or influence we have over specific issues, and weighing the relevance of each issue against our purpose and our business model. CVS Health conducted a comprehensive materiality assessment in 2013 and followed up in 2015 with a more streamlined process. It confirmed that the key issues we face have essentially remained the same.

Three key pillars support our strategy: Health in Action, Planet in Balance, and Leader in Growth. Through Health in Action, we bring quality health care that is affordable and accessible to our communities. Planet in Balance captures our focus on operating an environmentally sustainable business. Leader in Growth highlights the value we place on conducting business with integrity. Each pillar is supported by strategic priorities, goals and measurable targets, some of which have evolved since the publication of our 2014 CSR Report.

We have also aligned our strategy with two of the United Nations Sustainable Development Goals: first, to ensure healthy lives and promote well-being for all at all ages; and second, to promote sustained, inclusive and sustainable economic growth, full and productive employment, and decent work for all. We are currently evaluating the performance indicators for these goals to determine which indicators we can report against in the future.