About this Report

CVS Health’s 2015 CSR Report provides an overview of our company’s social and environmental commitments and progress with our CSR-related initiatives and goals.

Boundary and Scope

Consistent with previous reports, the boundaries for this report extend to all U.S. company-owned and/or operated facilities, administrative offices, and retail pharmacies for the corporate enterprise including; CVS Pharmacy, CVS MinuteClinic, CVS Caremark and CVS Specialty, as well as Coram and Navarro Discount Pharmacy. During 2015, we acquired Omnicare, the leading U.S. provider of pharmacy services to long-term care facilities, and Target’s pharmacy and retail clinic businesses. These newly acquired entities are not included in the boundaries of this report unless otherwise noted, such as in the company profile and CSR strategy sections. Company operations outside the United States represent less than 1% of the total enterprise and are not covered in this report.

Data contained in this report covers activities that occurred in fiscal year 2015 (January 1-December 31, 2015), unless otherwise noted. There may also be certain events or activities referenced in this report that were initiated in 2015, but came to fruition in 2016. Our process focused exclusively on CVS Health’s operations, communities and stakeholders in the United States. There have been no significant restatements of data provided in previous reports.

Our 2015 CSR Report is our ninth annual publication of this type; our last report was published in May 2015. We plan to continue reporting on an annual basis.

Content and CSR Materiality

In 2013, we conducted a comprehensive materiality assessment and followed up in 2015 with a more streamlined process to determine whether the issues have changed. We discovered no significant changes in our material issues or material aspects. The findings of the assessment inform our report content and more importantly our CSR strategy Prescription for a Better World. For additional detail on our process, please see CSR Material Issues. 

Our report was submitted to the GRI Materiality Disclosures Service, verifying that at the time of publication General Standard Disclosures G4-17 to G4-27 were correctly located in both the Content Index and the text of the final report.

Disclosure and Assurance 

CVS Health management is responsible for the preparation and integrity of the information in this report. The enterprise metrics and goals in this report are established through a rigorous review process involving internal subject matter experts. We believe this report accurately and fairly represents our CSR activities, programs and results for the fiscal year ending December 31, 2015. The report was submitted to the Nominating and Corporate Governance Committee of the Board of Directors for review and was reviewed and approved by members of CVS Health senior management, including our internal Disclosure Committee, which is comprised of management from each functional area within the company. This serves as a separate review of our disclosure controls and procedures. This report has not been externally assured or verified by an independent third-party, except for our carbon footprint data, which is assured by an independent third party. The company may consider having additional content and data in its future CSR Reports externally assured.

This report was produced based on the Global Reporting Initiative (GRI) G4 Sustainability Report Guidelines ‘in accordance’ option core. The GRI Index can be found here.

More information on GRI is available at www.globalreporting.org.

Your Feedback

This report is an important tool for communicating our CSR performance and progress. Your feedback is important to us as we continue to look for ways to improve our reporting and provide you with the information you need. Please submit your feedback to CSR@CVSHealth.com.

CVS Health Corporation
1 CVS Drive, Woonsocket, RI 02895
401-765-1500, CSR@CVSHealth.com

Preparation of this Report

This report contains certain forward-looking statements that are subject to risks and uncertainties. Actual results may differ materially from those contemplated by the forward- looking information for a number of reasons as described in our Securities and Exchange Commission (SEC) filings, including those set forth in the risk factors section and under the section entitled “Cautionary Statement Concerning Forward-Looking Statements” in our most recently filed Annual Report on Form 10-K and Quarterly Report on Form 10-Q. We refer readers of this Report to all of our SEC filings, including our Annual Report to Stockholders, our Form 10-K, Forms 10-Q and any Forms 8-K, which provide important information about our business, operations and financial performance. Before making any investment or other decision relating to the company, all such public filings should be considered in detail.

References in this document to CVS Health products, programs or service do not imply that CVS Health intends to provide all products, programs or services across all of its businesses. Statements regarding CVS Health’s future direction and intent are subject to change or withdrawal without notice and represent goals and objectives only.