PharmaCare's EHS Demonstrates Consistent Excellence in PBMI Customer Service Survey

Wednesday, January 19, 2005

LINCOLN, R.I., Jan. 19 /PRNewswire/ -- For the fourth straight year, PharmaCare's EHS has achieved top ranking -- among publicly-traded and privately-held companies -- in the category of "overall service and performance" according to the 2004 customer service survey conducted by the Pharmacy Benefit Management Institute (PBMI).

Last year, PharmaCare acquired EHS, a leader in the pharmacy benefit management (PBM) industry and a recognized pioneer of mail-service pharmacy programs. In addition to outscoring the nine other PBMs included in the survey, the Company has shown significant year-after-year improvement in its overall customer satisfaction ranking.

"We are honored to receive such tremendous rankings from our customers," said Greg Weishar, President and CEO of PharmaCare. "We remain dedicated to providing top quality service and programs, and these results demonstrate that we're not only delivering on our promise, but committed to continued improvement."

EHS scored highest in three major categories including "overall service and performance" and "ability to deliver on promised services." Despite escalating drug costs, the Company also outscored its major competitors in the category of "ability to deliver on promised savings." Respondents noted that one of EHS' key strengths was its flexible and responsive customer service.

PBMI, based in Tempe, Arizona, is an independent organization that provides research-based education to help pharmacy benefit management companies develop and manage strong programs. The PBMI annual customer satisfaction survey evaluates the quality of services of the major PBMs in the industry. This year, 472 large employers responded to the survey.

The complete PBMI survey report is available for purchase at http://www.pbmi.com.