MinuteClinic To Enhance Accessibility for Patients with Disabilities

Wednesday, August 26, 2015

(Woonsocket, August 21, 2015) – MinuteClinic, the walk-in medical clinic of CVS Health, today announced that it will be enhancing accessibility for patients with visual, hearing and other disabilities. The plan is designed to enhance MinuteClinic’s services and to remove barriers that may impede persons with disabilities from utilizing the clinics’ services.

“We are committed to providing the highest level of medical care and access to all, and are constantly looking at our delivery model to ensure that we’re meeting the needs of the communities that we serve,” said Andrew Sussman, M.D., President, MinuteClinic and Executive Vice President/Associate Chief Medical Officer, CVS Health.  

As part of its plan to enhance accessibility, MinuteClinic will, at the request of a patient, arrange for live sign language interpreters, and will take additional steps designed to ensure that persons with visual impairments receive treatment and other vital information in formats that are accessible to them. MinuteClinic will also assess the most effective method by which to obtain accurate weight measurements for persons with mobility impairments who rely upon the use of wheelchairs. Comprehensive training shall be provided to clinic staff to ensure their familiarity with the availability and proper use of any relevant equipment, aids and services.

Today’s announcement is the result of collaboration between MinuteClinic and patients with disabilities seeking care at MinuteClinic.

“Retail health clinics will have greater importance to the communities they serve as the shortage of primary care providers continues. MinuteClinic distinguishes itself from its competitors by its commitment to the inclusion of persons with disabilities,” said Andrés J. Gallegos, Esq., a disability rights advocate, who assisted CVS MinuteClinic in the development of its plan.

About MinuteClinic

CVS/minuteclinic is the retail medical clinic of CVS Health (NYSE: CVS), the largest pharmacy health care provider in the United States. MinuteClinic launched the first retail medical clinics in the United States in 2000 and is the largest provider of retail clinics with nearly 1,000 locations in 31 states and the District of Columbia. By creating a health care delivery model that responds to patient demand, MinuteClinic makes access to high-quality medical treatment easier for more Americans. Nationally, the company has provided care through more than 25 million patient visits, with a 95% customer satisfaction rating. MinuteClinic is the only retail health care provider to receive three consecutive accreditations from The Joint Commission, the national evaluation and certifying agency for nearly 20,000 health care organizations and programs in the United States. For more information, visit www.minuteclinic.com.

Media Contacts:

Carolyn Castel
(401) 770-5717
CVS Health
carolyn.castel@cvshealth.com

Brent Burkhardt
(410) 986-1303
TBC (For MinuteClinic)
bburkhardt@tbc.us