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CVS Health's ScriptSync Service Marks One Year Anniversary
Thursday, September 15, 2016
WOONSOCKET, R.I., Sept. 15, 2016 /PRNewswire/ -- CVS Health (NYSE: CVS) launched ScriptSync , a pharmacy service that prepares patients' eligible prescription medications so they're ready for pickup on the same day each month, at all of the company's retail pharmacy locations just over one year ago. In the past year, more than one million patients have been enrolled in ScriptSync at CVS Pharmacy and preliminary results demonstrate that the service, on average, improves medication adherence by between five to 10 percent. In addition, ScriptSync is now available at CVS Caremark Mail Service Pharmacy, making CVS Health the first national pharmacy provider to offer this type of service in retail and mail pharmacy channels.
"We are focused on helping patients save time while making it easier for them to take all of their medications as prescribed," said Troyen A. Brennan, M.D., executive vice president and Chief Medical Officer of CVS Health. "With ScriptSync we can remove some of the biggest barriers to medication adherence, such as remembering to refill prescriptions and making multiple pharmacy trips each month. By aligning a patient's prescription pickup schedule, we can improve convenience and drive adherence, and based on the high enrollment in ScriptSync, it is clear that our patients value this service."
With the expansion of ScriptSync to CVS Caremark Mail Service Pharmacy, plan members will be able to align their refills and have all maintenance medications delivered together by mail. ScriptSync has already been available to CVS Caremark members who fill prescriptions at any CVS Pharmacy. In fact, nearly 30 percent of those enrolled in ScriptSync at retail are CVS Caremark members.
"At CVS Health, our goal is to deliver solutions that help improve health and lower costs for our customers, clients and members," added Jonathan Roberts, executive vice president of CVS Health and President of CVS Caremark, the pharmacy benefits manager (PBM) of CVS Health. "Improving medication adherence is a major priority for our PBM clients and a seemingly small enhancement like aligning prescriptions for delivery or once monthly pick up can make a tremendous difference for patients in convenience and outcomes."
Preliminary results, which tracked enrolled patients' average days with medication per month using pharmacy claims data, show that ScriptSync improves medication adherence. In addition, patients also report satisfaction with the service. Previously published research from the CVS Health Research Institute found that patients with multiple medications who align their medication refills were more likely to be adherent than patients who made numerous trips to the pharmacy.
Currently, CVS Pharmacy patients with multiple maintenance medications can sign-up for ScriptSync and work with their pharmacy team to identify which prescriptions to include and select a pickup date. Patients can opt to receive a call or text message when their order is ready. In addition, once enrolled, patients or their caregivers can manage their ScriptSync prescriptions 24/7 online at www.CVS.com/ScriptSync and soon patients will be able to manage their ScriptSync prescriptions via the CVS Pharmacy mobile app. There, patients can add or remove prescriptions, check the status of an order and modify their ScriptSync pickup date as needed.
About CVS Health
CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,600 retail pharmacies, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with nearly 80 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, and expanding specialty pharmacy services, the Company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at https://www.cvshealth.com.
SOURCE CVS Health