Aetna Named ‘Health Insurer of the Year’ by MENA Insurance Review

Monday, February 18, 2013

Aetna’s Health Care Benefits in the Middle East Honored

DUBAI, U.A.E. – Aetna (NYSE: AET) a leading global diversified health care benefits company, has been named “Health Insurer of the Year” for 2013 by MENA Insurance Review (MIR), a leading magazine covering the insurance sector in the Middle East and North Africa.

In recognizing Aetna, MIR pointed to the company’s rapid growth in the Gulf region and its focus on helping its members lead healthier lives.

“We are very excited to receive the MIR Health Insurer of the Year award and be recognized for our growth and care management programs. Our goal is to give people in the region easy access to affordable, high-quality medical care and provide prevention and wellness programs that can empower people to live healthier lives,” said Stuart Leatherby, Aetna International’s general manager, Middle East and Africa.

“As one of the largest providers of health care benefits in the U.S., we believe we can have a significant impact applying our extensive knowledge to health care in the Middle East,” he said.

Aetna, which has had offices in Dubai for more than 10 years, provides global health care cover and health care management services in most of the GCC countries. Its benefit plans are available for groups and individuals.

In 2012, the company expanded the geographical scope of its product offerings through insurer alliances in the Kingdom of Saudi Arabia, Kuwait, Qatar and Jordan, complementing its existing licensed products and services offered through insurer alliances in the United Arab Emirates, Bahrain and Morocco. Last year, Aetna increased its medical portfolio in the UAE by 35 percent.

“We are quite impressed with Aetna’s comprehensive programs to improve the health of the population in the Gulf,” said Ronan McCaughey, editor of MENA Insurance Review. “We like the way Aetna supports wellness and prevention programs, such as breast cancer screenings, flu shots and check-ups, and encourages its members to have a primary care doctor. This award also recognises the quality of Aetna’s care management programs, where, for example, Aetna nurses call patients after a hospital discharge to make sure they understand their treatment and medications.”

Aetna has been a pioneer in using mobile technology to help its customers manage their health. The company offers a mobile app that allows its members to locate nearby health care providers in its Middle East network. Aetna also has apps that can help its customers understand their symptoms, monitor their exercise and eating habits, and track their claims. Its website offers region-specific information in six languages, including Arabic.

Aetna offers access to more than 70,000 hospitals, doctors and clinics in its non-U.S. global network, including a direct billing arrangement through an insurer alliance with the SEHA government hospitals in the Emirate of Abu Dhabi. In the United States, more than a million health care providers are part of Aetna’s network. In Dubai in 2012, Aetna also established a multi-lingual call centre offering French and Arabic to serve a selection of clients from the Middle East region.

About Aetna International

Aetna International is committed to helping create a stronger, healthier global community by delivering comprehensive health benefits and health management solutions worldwide. Aetna International’s expatriate business is one of the industry’s largest and most prominent international health benefits providers, supporting more than 500,000 members worldwide. The organization’s expatriate offerings include medical, dental, vision, life, disability and emergency assistance. Aetna International’s health management business collaborates with health care systems, government entities and plan sponsors around the world to design and build locally applied health management solutions to improve health, quality and cost outcomes. For more information, see

About Aetna

Aetna is one of the nation’s leading diversified health care benefits companies, serving approximately 37.3 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services and health information technology services. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see

Aetna Dubai, UAE

Kathy Hyde
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United States

Marnie Goodman