HARTFORD, Conn. – Aetna is offering additional resources to members who have been affected by recent floods in Louisiana. In addition to helping members refill prescriptions, Aetna can help members who have been evacuated from their homes find care and behavioral health support, among other services. Aetna also is extending claim and appeal filing times.
During this time of need, Aetna Behavioral Health has opened its Employee Assistance Program (EAP) resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers. Aetna's EAP professionals, who have experience dealing with traumatic events, are available to help. Affected Aetna members can contact Aetna EAP 24/7 for telephonic consultation, referrals or general information such as areas affected by a disaster, available shelters and government resources.
Affected Aetna members may refill their prescriptions early, as needed. Those who use Aetna's mail-order pharmacy can receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed.
Aetna members and health care providers affected by the disaster who need care or other assistance can reach the company at the following toll-free numbers:
Aetna Member Services: Call the number printed on your ID card
Replacement ID cards and access to a Personal Health Record (PHR) can be found on Aetna's secure member site Aetna Navigator™. Log in on Aetna's home page, www.aetna.com.. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386) or 1-800-US AETNA (1-800-872-3862)
Rx Member Services and Aetna Rx Home Delivery Customer Service: 1-888-RX AETNA (1-888-792-3862). Medicare Part D members, please call 1-877-238-6211
Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
Aetna Student Assistance Program: 1-877-351-7889
Aetna Dental: 1-877-238-6200 for Dental members. Dental providers, please call 1-800-451-7715
Health care providers should contact the Provider Service Centers:
Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)
HMO benefit plans: 1-800-624-0756
Healthy Louisiana members of Aetna Better Health of Louisiana, can reach us at any time:
Behavioral Health Crisis: 855-242-0802, Option 1
Member Services or Care Management: 855-242-0802, Option 9
Aetna is one of the nation’s leading diversified health care benefits companies, serving an estimated 46.3 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers’ compensation administrative services and health information technology products and services. Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see www.aetna.com.
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