Aetna and Coventry Receive High Medicare Star Ratings for 2014

Wednesday, November 13, 2013

62 percent of Aetna and Coventry Medicare Advantage members are currently in plans rated 4 overall stars or higher

A 4.5 overall star-rated Aetna Medicare Advantage national PPO plan is offered in 47 states

HARTFORD, Conn. – The Centers for Medicare & Medicaid Services (CMS) has awarded Aetna (NYSE: AET) and Coventry Health Care, an Aetna company, an average overall star rating of 4.04 across their Medicare Advantage plans for 2014, making the combined organization the highest-rated Medicare Advantage company among large publicly traded companies.

“The Medicare Stars rating from CMS reflects our commitment to providing our members with exceptional service and improving health outcomes for beneficiaries,” said Nancy Cocozza, president of Aetna’s Medicare business. “We will continue working to improve our performance with a relentless focus on quality care and service excellence.”

CMS’s Medicare Star Rating System ranks the performance and quality of Medicare plans to help beneficiaries and their families compare plans in their area. Star ratings are calculated each year using a scale of one to five stars (with five being the best) and may change from one year to the next, depending on how the plan performs.

Medicare health plans are rated on how well they perform on five different categories: members staying healthy, managing chronic conditions of members, member experience with the health plan, member complaints and health plan customer service. The 2014 ratings are the basis for revenue bonus payments in 2015.

Aetna’s Medicare Advantage national PPO plan, which includes the majority of Aetna’s employer-sponsored Medicare Advantage business, increased one full star to 4.5 overall stars in 2014.

Thirteen of Coventry’s 20 Medicare Advantage plans increased by at least half a star in their overall star rating, and two of the plans moved up by one full star, continuing the strong upward momentum from its 2013 star score performance.

Aetna and Coventry combined offer seven Medicare Advantage plans with a 4.5 overall star rating, and 17 plans with an overall rating of 4.0 stars or above.Data based on 2014 star ratings data published by CMS; enrollment weighted based on CMS 2013 enrollment. Medicare evaluates plans based on a 5-star rating system. Star ratings are calculated each year and may change from one year to the next.

The star ratings are posted at For more information about Aetna’s 2014 Medicare offerings, visit or call us toll-free at 1-888-247-1029 (TTY: 711). Hours are from 8 a.m. to 8 p.m., local time, seven days a week. For more information about Coventry’s 2014 Medicare offerings, visit or call us toll-free at 1-877-988-3589, (TTY: 711). Hours are from 8 a.m. to 8 p.m., local time, seven days a week.

About Aetna

Aetna is one of the nation’s leading diversified health care benefits companies, serving an estimated 44 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers’ compensation administrative services and health information technology products and services. Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see

About Coventry Health Care

Coventry Health Care, an Aetna company, provides a full portfolio of risk and fee-based products, including Medicare and Medicaid programs, group and individual health insurance, workers’ compensation solutions, and network rental services. For more information, see Aetna and Coventry Health Care are Coordinated Care plans with a Medicare contract and Medicare-approved Part D sponsors. Enrollment in our plans depends on contract renewal.

Aetna Media Contact:

Kendall Marcocci

Investor Contact:

Thomas Cowhey