In Arizona, a member was struggling with obesity and severe lower back pain, while also serving as the sole provider for her family and the primary caregiver for her grandmother, who has Alzheimer’s Disease. Navigating the health care system and trying to achieve her health goals was difficult.
The multidisciplinary care team, a new Aetna program aimed at helping members with complex health problems break down barriers to access care, was the answer. The teams, which are fully integrated with providers in the community, help high-risk members with various health and social needs, from chronic disease management to access to transportation.
“Doctors are seeing the value of this care model and are recommending the program to their patients,” said Brigitte Nettesheim, vice president of transformative markets in Consumer Health & Services. “We’re hearing powerful anecdotes about what a difference this approach is making in people’s lives.”