Statement on Incident in West Lafayette, Indiana

Wednesday, November 6, 2019

CVS Health has issued the following statement from Kevin Hourican, Executive Vice President of CVS Health and President of CVS Pharmacy.

“CVS Pharmacy is committed to ensuring that every customer receives courteous, outstanding service in our stores and we have apologized to our customer in West Lafayette and his mother following his recent experience. We absolutely recognize Puerto Rican driver’s licenses to be a valid form of U.S. identification when purchasing products that require the use of ID. While we are confident that this was an isolated incident, we are reiterating to all of our stores the correct procedures to follow when requesting identification that is required by law for certain transactions, as well as the forms of identification we accept, including IDs issued by U.S. territories such as Puerto Rico.”