With the retail environment evolving faster than ever, it’s crucial to constantly innovate and find new ways to improve upon the customer experience. That was the message delivered by Kevin Hourican, executive vice president for CVS Health and president of CVS Pharmacy, at Shop.org, the National Retail Federation’s annual conference, which took place September 12-14.
Speaking to 2,500 of retail’s top ecommerce and multichannel executives in Las Vegas, Hourican presented “Innovating for Tomorrow: The Power of Purpose and a Customer-First Mindset,” a talk that focused on the experiences and insights he's gleaned starting with his early days in retail to his current role at CVS Pharmacy.