The letter from Jerome Tillis of Miami Beach to CVS Health CEO Karen S. Lynch reads, “Allow me to make your day. Recently, my daughter, a cancer survivor, had major problems with a prescription. You have two team members who made everything work.”
Jerome’s daughter Andrea depends on Verzenio, a medication that treats advanced metastatic breast cancers. “I take it twice a day. I’m high risk for cancer reoccurrence and this gives me hope,” she explains.
Each year, Andrea accompanies her partner and caregiver, Eddie, to work in Switzerland for three months. When she tried to secure enough medication for the upcoming trip, she hit a wall. “My insurance wouldn’t allow me to order it until a week before leaving and they only allowed a month’s supply. The rest had to be shipped,” says Andrea. “I couldn’t imagine $13,000 worth of this drug that’s keeping me alive, being lost en route.”
Andrea reached out to the CVS Health Oncology Ultra Touch team at the Orlando, Florida specialty pharmacy. A group of some 30 specialists, they are available 24/7 to support patients in need of rare medications to treat conditions such as breast, bone and cervical cancers.
“She was really scared,” shares Lakeisha LeGrand, Patient Care Specialist. “My first thought was, ‘I’m going to make this happen.’ But, I knew we didn’t have much time.”