Our Supplier Diversity program works to integrate products and services from small and diverse businesses into our procurement processes.
These partnerships help us ensure that our products and services evolve to meet the needs of our customers, while also contributing to the economic growth of communities across the country.
In 2018, our spending with small and diverse businesses — including 398 owned by women and 373 owned by minorities — totaled $2.2 billion.
One of those businesses is Planned Packaging of Illinois (PPOIC), a worldwide distributor of shipping and packing materials that has been working with CVS Caremark, our pharmacy benefit manager, since 2007 and has since gone on to expand its support to other parts of CVS Health. Here, President and CEO Jason Robertson shares what it’s been like to be part of our Supplier Diversity program.
What services and/or products do you provide to CVS Health?
PPOIC is a just-in-time supplier of various packaging and shipping supplies, including gel packs, zip lock bags, stretch film, tape and corrugated boxes. PPOIC manages the daily inventory of these items and ships to CVS locations on an as-need basis. We store the product close to the various CVS locations to assure prompt delivery.
How has the partnership with CVS Health been beneficial to your business and the communities you serve?
The partnership has been beneficial on multiple levels, primarily that working with a Fortune 10 company lets everyone know we’re a capable supplier.
In addition, our growth with CVS Health has allowed PPOIC to expand and open two additional locations in North Carolina and Tennessee. These locations have provided jobs to primarily lower income individuals and two-strike felons who otherwise wouldn’t have been able to find employment.
PPOIC is proud to say that our North Carolina and Tennessee locations have an awesome employee retention rate, and we have seen tremendous positive impact on those employees’ lives.
Has working with CVS Health changed the way you do business?
PPOIC has had to change our internal business operations to support CVS. In doing so, we’ve become more efficient at customer care, customer response, and overall customer service. As we continue to grow together, we look forward to becoming a better, stronger, more efficient company.
Any business highlights that you attribute to working with CVS Health?
Working with the CVS Health Supplier Diversity team, PPOIC has had the pleasure of accompanying CVS Health to the White House to meet President Barack Obama in 2014, receiving a Ruby Award in 2015, and, most recently, I served as a panelist at the 2019 Rainbow Push Wall Street Project Economic Summit to talk about my company’s work with CVS Health.
CVS Health has provided visibility, credibility and a platform to promote our business unlike any other. In short, CVS Health has truly been a partner in mentoring, supporting and promoting PPOIC.